Client Care Coordinator

Passionate About People, Motivated by Results.

I am a highly organized and self-motivated individual focused on supporting organizational goals. With a wealth of skills, knowledge, and past experiences, I am eager to make a positive impact within any company.

Witherite Law Group Dallas, TX

Lead Client Care Coordinator

July 2022– May 2024

Serve as a liaison between the providers, clients, and firm by fostering continued care.

Collaborating with Witherite Law Group Client Care Coordinators, Attorney Litigations teams, Litigation Med Wrecks Specialist, and Providers to assist clients with their scheduling needs.

Coordinate care and facilitate contact to meet the needs of client.

Build an immediate trust between Client and Witherite Law Group while empathizing with the client.

Coordinate care and facilitate contact to meet the needs of client.

Effectively communicate with providers and clients with through emails, phone, and face to face conversations to address provider and/or client concerns to Witherite Law Group Attorney teams.

Gather pertinent client information as it relates to the client’s injuries and case.

Plan, schedule and resolve calendaring conflicts and arrangement of client travel adhering to organizational policies.

Optimize workflow by collecting client information and monitoring data in Power BI reports to improve client satisfaction and health outcomes.

Responsible for data collection, tracking outcomes and reporting of health care and legal needs.

Attend initial Litigation Meetings, Case Reviews, and other applicable meetings to address current client care needs.

Creation of forms, charts, and other correspondence to guide the workflow and address applicable barriers.

Trusted ER (ER Clinics) DFW Metroplex

. Director of Patient Advocacy January 2017 – May 2022

Striving to enhance the patients experience across all facilities, ensuring comfort, satisfaction, and quality.

Liaison between patients, families, and clinical care team effectively managing complaints, solving problems, and ensuring optimal patient care

Managed the Billing and collection process within the clinics

Trained all front-office staff on policies and procedures

Created and maintained a budget for patient experiences and front office staff

Vender Relationships and contracts for the clinics

Planned and assisted with multiple clinic openings including grand opening parties, holiday parties and leadership activities

Facility Administrator October 2015- January 2017

Provided leadership in implementing the organizations business plans for multiple clinics

Developed and administered improvements for each practice.

Managed recruitment, interviews and onboarding process for staff per clinic

Managed Employee performance for staff

Designed and Implemented training program for front desk staff

Patient Advocate January 2014- October 2015

Patient Complaint Resolution

Insurance Verification

Post-Visit Follow up

Benefit Explanation

Experience

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