Customer Service Operations Manager

Resume

Xavier Doy

**** * ****** *********, **********, DC 2003–Cell: 202-***-****) Email: ***********@*****.***

EDUCATION

Wise High School

Temple Hill, Maryland

Diploma - June 2014

DC Training Academy

Washington, DC

Office Automation

December, 2014

PROFESSIONAL WORK EXPERIENCE

Megabus

Union Station, Washington DC

Position: Dispatcher/ Luggage Loader

January 2018 to Present

As a representative of Megabus, I am the first point of contact for customers. I am responsible for maintaining a professional, courteous, and positive attitude. I understand the cause/effect of decisions and how they impact operations. I have knowledge and follow Megabus’ safety rules and guidelines, Federal and State Regulations. I facilitate operations, coordinate driver schedules, and troubleshoot issues which arise due to driver and/or equipment changes, customer needs, and other planned and unplanned events. I assist drivers with checking reservation against the passenger manifest. I load and unload luggage on busses in a considerate manner. I address issues with luggage, and contact dispatch on unsolved issues as needed. I perform other duties as assigned by the Megabus Operations Manager, and I am fluent in Microsoft Office.

Crystal City Marriot at Regan National Airport

Arlington, VA

Position: Laundry Attendant

July 2014 – August 2017

As a Laundry Attendant, I was responsible for operating washing and drying equipment, loading, and unloading laundry from machines, measuring, and administering cleaning agents to laundry according to product specifications. I monitored feeder information on washers, made sure all drums were filled, and reported any irregularities. I emptied laundry chutes and prepared loads for washer. I pre-sorted and separated linen by classification. I ran folding equipment and separated laundry requiring mending or special stain removal. I set proper drying and cooling temperatures. I operated and monitored washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. I identified stained or damaged items and determine status for repair, spot treatment, rewash, or discard. I inspected cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. I set dryers to designated times and temperatures based on fabrics contained in load. I removed lint and debris from dryer screens, dry cleaning filters, and drained trap after each load. I fold cleaned articles into designated size, using folding machines.

I followed all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to my supervisor. I completed safety training and certifications. I ensured that my uniform and personal appearance was clean and professional. I developed and maintained positive working relationships with others to reach common goals. I ensured adherence to quality expectations and standards, and developed, recommended, suggested, and implemented new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. I moved, lifted, carried, pushed, pulled, and placed objects weighing less than or equal to 35 pounds. I stand, sat, or walked for an extended period. I also perform other duties as assigned or requested by my supervisor.

COMPUTER SKILLS

Proficient in Microsoft Office Professional (Word, Outlook, PowerPoint, Excel, Access,) the Internet Windows XP Adobe Reader

COMMUNITY SERVICE/VOLUNTEER PROGRAM AFFILIATIONS

Park & Recreation, (Gamming - competitive or cooperative console gameplay)

Toys for Tots

Martha’s Kitchen

REFERENCE UPON REQUEST

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