Medical Technologist Customer Service

Fiona Madray

**** ****** **** **** ***********, FL 33541 813-***-**** *******@***.***

Professional Summary

Detail-oriented team leader player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and precision. Experienced in clinical laboratory oversight who excels in collaboration, strategic thinking, problem-solving, and resourcefulness.

Skills

Time Management

Detailed Oriented

Microsoft Office Suites

Written communication

CAP and Florida Dep. Of Health

Excellent People Skills

Multitasking Strengths

Documentation and Recordkeeping

Teamwork and Collaboration

Administrative Tasks

Customer Service Experience

Lean Six Sigma

Work History

Medical Technologist, 09/2024 - Present

Florida Medical Clinic Orlando Health- Tampa, FL

Testing on the Hematology, Urinalysis, and Coagulation Bench

Testing on the Chemistry Bench

Communicated with teammates and supervisors to maintain smooth operations.

Quickly handle any issues impacting laboratory workflow

Medical Laboratory Technician Program Manager, 12/2023 – Present

Southern Technical College – Tampa, FL

Provide leadership and strategic guidance to instructors for all courses

Greeting, scheduling, and instructing all students in the program

Responsible for preparation of students to go into Externship I and II as they attain their trainee license

Site Evaluation for Externships and communication with each department manager

Organizing meetings and updating Director of Education on the program

Organizing and creating labs for students to perform which correspond to their lectures

Senior Medical Technologist, 05/2023 - 11/2023

LabCorp Inc. – Tampa, FL

Performing Special Chemistry testing

Responsible for Quality Controls and Assurance methods for QuantiFERON bench

Lead Medical Technologist, 01/2021 – 04/2021

Guidewell Emergency Doctors – Tampa, FL

Responsible laboratory personnel and their competencies

Held growth meetings for laboratory staff and updated corporate monthly

Responsible for inventory in laboratory

Pulled, verified, and packaged items from shipment for CAP validation.

Responsible for CAP inspections.

Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Conducted laboratory testing for stand-alone ER

Conducted training programs with employees to promote familiarity with company products and applications.

Skilled at working independently and collaboratively in a team environment.

Medical Technologist, 08/2018- 12/2020

Quest Diagnostics – Tampa, FL

Communicated with teammates and supervisors to maintain smooth operations.

Quickly handle any issues impacting laboratory workflow in chemistry and serology

Performed testing for stats on weekends

Packed, secured, and labeled materials to prepare items for inventory.

Performed testing in Auto-Chemistry, Chemistry, and Serology.

Performed COVID testing on emergency team.

Medical Technologist, 03/2017- 08/2018

Florida Medical Clinic – Tampa, FL

Communicated with teammates and supervisors to maintain smooth operations.

Quickly handle any issues impacting laboratory workflow

Packed, secured, and labeled materials to prepare items for inventory.

Performed testing in Hematology, Coagulation, Urinalysis, Chemistry, and Serology.

Education

Doctorates of Business Administration: Business, Present

Capella University – Minneapolis, MN

Masters of Business Administration: Business, 05/2022

Capella University - Minneapolis, MN

Dean's List

Bachelors: Healthcare Management and Supervision: 05/2018

Pasco Hernando State College – Wesley Chapel, FL

Associates: Medical Laboratory Technician, 05/2016

Southern Technical College – Tampa, FL

Dean's List

Licensures

ASCP

Supervisor – Hematology

AMT

MLT – Immunology, Chemistry, Microbiology, Immunohematology

References

Jeannette Napolli, Medical Technologist

Email: ******************@*****.***

LabCorp Inc. Cell: 772-***-****

Ladina Smith, Clinical Educator

Email: *********@*****.***

Florida Hospital Tampa Cell: 407-***-****

Jinal Patel, Medical Technologist

Email: *********@*****.***

Guidewell Emergency Doctors Cell: 727-***-****

Contact this candidate