Customer Service Front Desk
Resume:
Corey Valenzuela
Santa Teresa, NM 88008
*******@*****.***
SUMMARY OF QUALIFICATIONS:
Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.
Strong leader and team player; adept at supporting team members to achieve personal and professional goals.
Food Safety Manager Certified
Powerlift equipment certified as a forklift, power jack, and walking stacker operator.
WORK EXPERIENCE:
Walmart Team Lead March 2020-present
Providing Leadership to associates within my area of responsibility.
Giving direction to groups of associates to complete daily tasks and holiday projects.
Teaching and training inventory flow processes, merchandising skills, claims and receiving processes, and inventory prep.
Supporting total store in regards to customer service, store remodel direction, assisting in associate direction with tasks.
Minimizing shrink and bringing maximized profit to the bottom line
Redi Carpet Installation and Delivery October 2019-March 2020
Delivery to home and installation of blinds.
Precise measurement of windows for blind production.
Providing excellent customer service while in the customer’s home.
Training new associates on hoe to deliver excellent customer service, measure and install blinds.
La Quinta Inns and Suites General Manager October 2014-October 2019
Ensuring customer satisfaction by making sure guest rooms and hotel grounds are cleaned and maintained to company standards.
Overseeing day to day operations of employees in all aspects of the hotel including front desk, housekeeping and maintenance departments.
Approving third party invoices.
Analyzing P&L and making sure all costs were accounted for in order to bring maximum profi to the bottom line.
Conducting Product Quality Inspections and Process Inspections as coaching opportunities and to ensure employees are following company procedures.
Training new employees to company standards.
Taking inventory and ordering supplies to run the hotel smoothly and cost effectively.
Scheduling employees for the hotel
Complete work orders quickly for a positive guest experience.
Support all departments as needed.
Sammy's Woodfired Pizza and Grill Restaurant Manager March 2014- September 2014
Provide excellent customer service by table touching and communicating with guests
Responsible for opening and closing shifts
Hire and develop employees to follow company procedures, systems, and recipes
Make sure all employees paperwork and RABS and Food Handler's cards were p to date
Balance shifts and make bank deposits accordingly
Conduct monthly inventory and order all alcohol and office supplies
Helped maintain food, beer, wine and labor costs to ensure profitability of the restaurant
Research community events to reach out for marketing and sale opportunities
Mor Furniture For Less, San Diego, CA Customer Service Agent September 2012-March 2014
Provide excellent customer service by solving customer issues with a win/win solution
Work in call center environment taking a minimum of 75 calls per shift
Communicate with customers skillfully and professionally
Complete all reports and additional tasks assigned efficiently and on time
Help train and assist fellow employees
Work in a team environment
“Employee of the Month” and “Employee of the Quarter”
Extended Stay America, San Diego, CA General Manager Dec 2006-August 2012
Provide excellent customer service
Perform day to day operations to ensure maximum revenue and keeping bottom line as a priority
Responsible for opening and closing shifts
Manage Hotel employees
Ensure efficient check in and check out to ensure no loss revenue
Work with Sales Team to win new customers
Collect from Direct Bill Accounts in order to keep aging balances low
Hire and develop team members in order to run a successful property
Woodfin Suite Hotel, San Diego, Ca Front Desk Supervisor July 2005 to December 2006
Responsible for supervising and overseeing the Front Desk, Night Auditors, Van Drivers and Concierge are following policy and procedures
Instill a calm, organized approach to resolving all customers’ comments and concerns
Assure guest expectations are exceeded through proper employee training
Train new employees in guest relations and standard operating procedures
Lead by example
Complete timely reports to ensure no loss revenue
SKILLS: Computer: MS Word, Excel, PowerPoint Access, Internet, MS Outlook, various hotel and restaurant systems: Imaginn, Epitome, NiteVision, Aloha, and HIS.
Languages: Proficient in Spanish.
EDUCATION:
San Diego State University Bachelor of Arts History G.P.A. 3.5
Miramar College Associate of Science Legal Studies G.P.A. 3.8
St. Margaret’s Episcopal School Diploma G.P.A 3.5
HONORS:
Honors Student
Member of Phi Theta Kappa Honor Society
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