Customer Service Operations Support

Summary

Skills

Experience

Leanne Miarka

Columbia, KY 427**-*****

*********@*****.***

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer Service

Staff Training

Workforce Management

Business Administration

Financial Administration

Operations Support

Customer Relationship Management (CRM)

Correctional Officer, 04/2023 Current

Adair County Youth Development Columbia, KY

Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities. Maintained order in the prison by monitoring inmate behavior and intervening when necessary. Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.

Performed security checks on visitors entering the facility as well as on packages being delivered to inmates. Monitored video surveillance systems to observe prisoner activity throughout the correctional facility. Responded to emergency situations such as riots or disturbances with appropriate force measures. Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.

Enforced prison rules and regulations while maintaining a safe environment for inmates and staff. Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility. Administered first aid when required due to injury or illness sustained by an inmate while under supervision. Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.

Mortgage Closing Manager, 06/2019 01/2023

Midwest Lending, LLC Chicago, IL

Prepared closing documents such as deeds, mortgages, notes, affidavits and settlement statements. Collaborated with escrow officers, lenders, buyers and sellers to facilitate successful closings. Ensured adherence to all closing procedures and policies. Assisted clients in selecting appropriate mortgage products based on individual needs. Maintained up-to-date knowledge of state laws governing real estate transactions. Coordinated scheduling of appointments for signing documents at closing table. Processed post-closing documentation including deed recordings and loan disbursements. Reviewed title insurance policies prior to closings to ensure accuracy. Verified that all parties involved in the transaction had received proper notification prior to the scheduled close date. Managed staff members responsible for processing loan applications and issuing titles. Monitored daily operations within the department to ensure compliance with regulations. Maintained consistent daily operations by establishing procedures and monitoring team performance. Guided team to consistently achieve daily, weekly and monthly production goals. Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices. Oversaw team of 20 associates expertly handling closing transaction work. Led team meetings and one-on-one coaching sessions to continuously improve performance. Worked with processors and underwriters to complete necessary documents. Education and Training

Mitigated business risks by working closely with staff members and assessing performance. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Director of Operations, 01/2008 05/2019

Karas & Costa Attorny At Law, LLC. Palos Hills, IL Developed and implemented fiscal policies and procedures to ensure compliance with applicable laws, regulations, and internal controls.

Prepared detailed financial reports for management review. Managed the budgeting process by developing and monitoring annual budgets in accordance with organizational goals.

Established internal controls to ensure proper accounting practices were followed throughout the organization. Maintained records of all transactions related to finances in an organized manner. Identified opportunities for cost savings through careful analysis of current spending habits. Developed audit reports including, recommendations, conclusions and results. Analyzed financial trends to identify areas of improvement within the accounting department. 06/2021 University of Phoenix Tempe, AZ

Bachelor of Science Administration Management

06/1999 Hubbard High School Chicago, IL

High School Diploma

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