Project Manager Program

Piera Hosinski

Senior IT Product/Project /Agile /Program Manager

Chesterfield, Mi 586-***-**** *********@*****.*** www.linkedin.com/in/piera-hosinski-459b86a

Professional Overview

Results-driven Senior Product, Program and Project Manager with over 20 years of experience leading end-to-end software development initiatives across various industries, including SaaS, gaming, healthcare, and automotive sectors. Proven ability to deliver scalable SaaS solutions, streamline processes, and enhance customer experience.

My career is marked by a pronounced attention to detail and a rigorous work ethic. These qualities are vital in managing complex projects that require precision and adherence to high standards. I thrive in environments that demand a keen eye for detail— whether it's aligning technical specifications with user expectations or ensuring regulatory compliance across different sectors.

Adaptability is another cornerstone of my professional philosophy. I have successfully navigated the distinct cultures and operational styles of various industries, which has sharpened my ability to manage and unify diverse teams. This flexibility has been crucial in delivering projects that meet strategic goals without compromising on quality or timeline, irrespective of the industry or scope.

Moreover, my ability to juggle multiple teams and projects concurrently speaks to my organizational skills and leadership style. I focus on fostering an environment of open communication and mutual respect, which facilitates smooth project flows and effective problem-solving. This approach not only accelerates project completion but also enhances team morale and project outcomes, consistently exceeding stakeholder expectations.

TOOLS & TECHNOLOGIES

Project Management

•Agile Development -SCRUM-Backlog Refinement

•Project Lifecycle Management (Waterfall/Agile)

•Vendor Procurement Management

•Change Management

•Cross-Functional Team Leadership

•Quality analyst-Audit

•MS Office Suite (Project, Excel, PowerPoint, Teams)

•Metrics Analyst

•Data Landscape of GenAI for Project Managers

•Content Management

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Technology

•Mobile Class II

•Mobile App Development (iOS/Android)

•Digital Wallets & Online Gaming

•Application Management Services (AMS)

•Regulatory Compliance & Risk Mitigation

•Cloud Migration (Azure DevOps)

•Software Development Lifecycle (SDLC)

•ALM (Application lifecycle Management)

•Web HMI automation

•Service Now

•Slack

•Clarity

•VM servers

•Web HMI Automation

•FileNet

•SAAS Software (email, calendaring, and office tools I.e. Microsoft Office 365

•Powe BI

•AEM (Adobe Experience Manager)

•eDiscovery

EXPERIENCE

iGaming Chickasaw Nation / WinStar Casino June 2022 – Aug. 2024

Senior IT Product Manager

•Led the $10M launch of Chickasaw Nation's first online casino (Reel Money Gaming), overseeing all phases from concept to delivery, adherence to Governance, Risk and Compliance (GRC) standards and frameworks.

•Led end-to-end app feature development and improved existing user experiences to boost customer engagement, while prioritizing the identification and mitigation of cybersecurity risks to ensure compliance with IT Security & Controls Policy and ISO Information Security standards

•Managed new product development initiatives, integrating digital and physical products from concept to launch.

•Defined and drove the product roadmap, aligning with overall business strategy and customer needs.

•Leveraged product ownership skills to translate customer feedback and market insights into actionable features aligned with category goals.

•Collaborated with engineers, program managers, and external stakeholders to bring consumer-centric product visions to life.

•Modified the Digital Wallet (Everi) and mobile apps to comply with Class II mobile gaming standards.

•Implemented Agile project management practices across the IT department, accelerating project delivery by 35% and enhancing stakeholder satisfaction.

•Partnered with cross-functional teams (development, marketing, compliance, engineering, UX, program management, legal) to refine product offerings.

•Focused on applying security best practices throughout all project deliverables, ensuring the protection of Personally Identifiable Information (PII) and sensitive customer and corporate data.

•Developed and maintained project schedules, scopes, and budgets using tools like Clarity, ServiceNow, Teams, and MS Project.

•Standardized methodologies and tools across a 200+ member team, boosting cross-functional collaboration by 40%.

•Monitored product performance post-launch, utilizing data insights to optimize features and enhance user satisfaction.

•Led requirements gathering, risk assessment, and mitigation throughout the project lifecycle.

•Managed E-connect facial recognition design, including camera placements and system deployment.

•Delivered Playersoft One installation across 4 locations, and Cage Exchange setups at 22 locations.

•Implemented Pouch Pay at one location and Poker Atlas table gaming at two locations.

•Directed the development of the Mobile Class II IMS platform and game releases on iOS and Android.

•Orchestrated Remote Game Server deployment using the nCube platform, integrating Bingo Server and Mobile Class II systems.

•Modified Digital Wallet (Everi) and mobile applications to align with Mobile Class II compliance standards.

•Provided Level 2&3 production support, escalating critical issues as needed.

•Managed ServiceNow for project tracking, maintenance, and resource allocation.

•Led change management initiatives, implementing and executing both internal and vendor change requests.

•Analyzed user feedback and app usage data to inform product decisions, identify growth opportunities, and refine features.

3D Experience Dassault Systems (Contract) April 2022– June 2022

Senior IT Project Manager

•Analyzed business processes, provided consultancy, and maintained strong client relationships.

•Guided the development of strategic programs, contributing to budget finalization and impactful results.

•Oversaw Agile processes and cross-functional team management for client-specific deliverables.

•Led vendor management and schedule creation across geographically dispersed teams.

•Served as a trusted consultant and advisor to the client, building and maintaining strong relationships

•Lead the development of strategic programs, finalizing program activity and budget to drive impactful results

•Develop a deep understanding of the client’s product and marketing environment to contribute to the development of effective marketing strategies as needed

•Created use cases and requirements documents

•Identify root cause of issues and propose system fixes

•Most used tools Clarity, & Teams

Aristocrat Gaming June 2021 – April 2022

Program Manager/Senior IT Product Manager iGaming

•Led $8M iGaming software development (SDLC) project across offshore teams, driving successful execution while ensuring adherence to Governance, Risk and Compliance (GRC) standards and frameworks.

• Facilitated requirements gathering, risk assessments, and mitigation strategies throughout the project lifecycle, with a strong emphasis on identifying and addressing cybersecurity risks, ensuring compliance with IT Security & Controls Policy and ISO Information Security standards.

• Prioritized and managed the application of security best practices in all project deliverables, safeguarding Personally Identifiable Information (PII) and sensitive customer and corporate data.

• Coordinated the integration of key industry partners including Entain, Scientific Games, Continent 8, and Playtech, ensuring compliance with regulatory requirements and security protocols.

• Led cloud migration to Azure DevOps, overseeing VM setups for efficient project workflows, with a focus on secure data handling and adherence to governance policies.

• Managed program and project management activities, ensuring alignment with strategic business goals and compliance with industry regulations.

• Organized the setup of Private Migration Environment VMs and consolidated dependencies from TFS to Azure, ensuring compliance with data security and governance frameworks.

• Collaborated with cross-functional teams (development, marketing, compliance, legal) to optimize product offerings while maintaining a focus on risk management and regulatory compliance.

• Developed and maintained project schedules, scopes, and budgets using tools such as Clarity, ServiceNow, Teams, and MS Project, ensuring all project activities adhered to IT Security & Controls and ISO Information Security standards.

• Prioritized and managed the app feature backlog, ensuring continuous delivery of customer value while mitigating security risks and ensuring data privacy.

• Partnered with customer support teams to address user pain points, enhance app functionality, and ensure compliance with privacy and data protection regulations.

DXC Technology Energy Harbor -Nuclear Energy-ECM Migration

June 2020 – June 2021

Senior IT Project Manager /Product Owner

•Led the successful deployment of FileNet ECM system for Energy Harbor, re-indexing 5M+ documents.

•Facilitated, tracked, and completed decommission application instances and servers

•Led the DXC team in collaboration with IBM and Energy Harbor to implement a customized deployment of FileNet ECM within an accelerated 9-month schedule

•Managed the decommissioning of legacy application instances and server environments.

•Implemented Agile processes, vendor management, and risk mitigation strategies to ensure project success.

•Assisted with VM server creation & migration

•Assisted with Use Case tests & documentation

•Setup Confluence, connected it to JIRA for transparency

•Setup teams in JIRA, created user stories and epics

•Coordinate cutover timeline with the production team, cloud team and Arch. Design team

Luxoft – Ford Motor Company March 2018 – June 2020

IT Program Manager

•Led a team of developers, testers, and international teams in creating and customizing a new HTML5 and QT-based Human Machine Interface (HMI)Supervised the re-indexing of the entire collection of 5 million documents in the FileNet ECM system within 24 hours

•VDP-Virtual Development Platform –work with developers & testers on in vehicle infotainment & connectivity

•Collaborated with multiple stakeholders, including client teams, architects, developers, testers, and quality assurance, to clarify business and technical requirements

•Worked closely with management on product roadmap and strategy

•Assisted in defining project scope, making effort estimations, and contributing to technical design

•Ensured on-time delivery by working with all program stakeholders according to the schedule

•Updated project schedules using Clarity, Service Now, Teams and MS Project

•Worked with developers, testers, and automation international teams, in creation and customization of the modern and comprehensive HTML5 and QT based HMI.

General Motors March 2014 – November 2018

IT Project Manager-AEM, eDiscovery & Sharepoint

•Adobe Enterprise Management (AEM) Transformation Specialist

•Responsible for writing user stories & epics in JIRA based on the requirements gathered from all the stake holders

•Created Processes for Site Request, Search, Content Management and more

•Monitored Defects in all stages: Update, Reassign, Close, & Open using ALM

•Handled all aspects of project design and concept, and controlling risk management and reporting following Project Management Office standards and procedures

•Used Tableau daily for connecting data creating excel charts, created dashboards, analyzed data and present to management

•Creating and customizing SharePoint sites, lists, and libraries

•Developed custom SharePoint web parts, workflows, and forms using SharePoint Designer, Power Automate, and InfoPath

•Utilizied JavaScript, HTML/CSS, and jQuery for custom solutions

•Developed SharePoint Framework (SPFx) components and extensions

•Analyzed data for Metrics reporting, created excel spreadsheets, PowerPoint presentations and present to management SharePoint

•Worked with IT Project Managers and Business Analysts to design and develop solutions to address business needs and opportunities, and propose changes that would make the SharePoint environment a more effective solution

•Examined requirements documents and created technical design documents, unit test, and system test and implement plans for small to complex projects

•Provided page templates to model the look and feel of new systems on the SharePoint platform

•Provided environment administration for SharePoint 2013, assisting the Manager, Application

•Developed & Utilized SharePoint Designer to publish environment features, Built and maintained custom solutions for the SharePoint platform using the back-end object model and services

•Setting up and managed document libraries, metadata, and content types

•Implemented version control, document retention, and records management

•Designed and managing SharePoint workflows for process automation

•Integrating with Microsoft Teams and OneDrive for collaboration

•Utilized SharePoint's co-authoring features for team projects

•Gathered and documented requirements, design solutions, and reviewed with peers

•Development to ensure that intranet solutions adhere to industry best practices from technical, performance and design perspectives.

•Conducted usability tests, analyzed findings and recommend improvements within the constraints of the project

•Managed end-to-end eDiscovery projects, ensuring timely and defensible data preservation, collection, review, and production.

•Directed cross-functional teams, including legal, IT, and external vendors, to deliver seamless eDiscovery solutions for litigation and compliance matters.

•Developed and implemented eDiscovery workflows to optimize efficiency and minimize risk across multiple simultaneous projects.

•Ensured adherence to regulatory standards, including GDPR, HIPAA, CCPA, and other data privacy laws.

Assigned to Mercedes-Benz Financial Services April 2013 to Feb 2014

Nexus Project Manager

•Performed as Defect Manager for 3 work streams Data migration, Infrastructure and Tech Ops: opened, updated, assigned and closed defects

•Defect Manager: Monitor Defects in all stages: Update, Reassign, Close, & Open using ALM

•Attended daily defect triage meetings update, close, reassign and open defects

•Supported the 3 work streams with planning, organizing, executing and evaluating project activities from concept through closure

•Handled all aspects of project design and concept, and controlling risk management and reporting following Project Management Office standards and procedures

•Worked and communicated with multiple project managers and application teams including tech operators, Infrastructure and data migration

EDUCATION & CERTIFICATIONS

• Walsh College

Masters Management: Specialties; IT, Project Management & Marketing

•Davenport University

Bachelors: Computer Information Systems

• Villanova University

Certifications: Project Management

Professional Certifications

•Professional Scrum Master (PSM) 2019

•Agile for Developers 2024

•Agile Fundamentals 2024

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