Assistant Manager Customer Service

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Ripon Howladar

Email: ****************@*****.***

Email: *****.********@*******************.***

Telephone: +960-*******

Nationality: Bangladeshi

Skill highlighted.

I have 12 years of experience in the hotel industry, specifically in the fashion sector. 2020 to Present Maldives: Assistant Manager Retail, One & Only Reethi Rah Resort (Ultra-Luxury- 7 star) Brand in international

I manage 04 boutique stores and 08 colleagues working with me.

Currently working with around 50 international brands, such as Dior, Louis Vuitton, Chanel, Cult Gaia, Zimmermann, Patbo, Camilla, Melissa Odabash, Waimari, Marysia, Missoni, Frescobol, Orlebar Brown, Moeve, Aquazzura, Mara Hoffman, Etro, and Che.

A new fine Jewellery store called Yana Boutique was completed at the resort with an interior design budget of $80K.

The Luxury Missoni pop-up store is open at the resort.

Multi-consignment has been brought to the resort, including brands like Camilla Australia, Mariana Lemos, Orlebar Brown, Melissa Odabash, Marie France Van Damme, and Selda Jewelry.

Neo lifestyle store is undergoing a concept change to feature local traditions by 95%.

Local arts and crafts and festive events are organized throughout the resort.

Yearly budget setting

Profit & Loss

Capex

Drive Team and revenue growth to achieve the target.

Visual merchandising and yearly orders for the store are some of the main tasks carried out. Yearly orders are bought for the store.

- The Neo boutique has a budget of 800-1000K,

-Missoni has a budget of 400-500K

-Souvenirs store has a budget of 250K

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Collaborations are made yearly with different stores, such as Orlebar shorts, Frescobol T-shirts, Missoni Kaftan, Visor, Bags, and Towels

Keeping up with industry trends, market developments, and competitor activities is crucial to remaining competitive in the retail market.

2019 to Present: Team Leader Retail, One & Only Reethi Rah Maldives

Store operations

Departmental training and development

Customer service

Provide regular feedback and performance evaluations to team members, recognizing achievements and addressing areas for development.

Support inventory control processes, including receiving shipments, replenishing stock, and conducting regular stock counts.

Follow up on admin tasks: orders, payment, new brand registration.

Be acquainted with sales items and procedures in the department to provide accurate information to clients to enhance sales transactions.

Develop sales strategies to reach new customers and grab the attention of existing ones, boosting department sales.

Train members of the sales team to make them better sales associates.

Motivate sales associates to keep their heads up in both good and bad moments in the sales department.

Supervise the opening and closing of the store at the appropriate time. 2013 to 2019: Sales Assistant, One & Only Reethi Rah Maldives Key responsibilities/ skills:

• Help customers locate the goods they need. (Hight transactions in one check 6K)

• Administrative task: raise PR for new orders from local orders from Male city and internal transfer.

• Assist in managing and controlling stock.

• Notify the team leader about any discrepancies or issues.

• Receive and store large quantities of stock deliveries.

• Store Maintenance

2012-2013: Security Officer at One & Only Reethi Rah, Maldives Key responsibilities/ skills:

• CCTV Operator & Case log

• To ensure that company and statutory hygiene standards are maintained in all work areas.

• To be fully aware of all health and safety, fire, and emergency procedures

• Responsible for reporting any potentially hazardous situation within the workplace.

• To keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

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• Follows and applies the lost and found policy and procedure.

• Always Maintains a high standard of appearance and grooming, as per one & only standard.

• Apply and adhere to rules and regulations per the employee handbook, departmental and resort policies, and procedures, including those for emergencies.

• Develop and understand the organisation’s mission, vision, and values.

• professionally handles any guest’s complaint, per the resort’s policy & procedures.

• Practices proper telephone etiquette with colleagues and resort guests

• Ensure all activities are carried out honestly, ethically and within the parameters of the Maldives law. 2010-2012 : Retail supervisor, Meedhupparu Maldives

• Welcome customers by greeting them and helping!

• Provide exceptional customer service to ensure customer satisfaction.

• Visual and merchandise training colleague

• Drive sales and cultivate customer relationships to promote repeat business.

• Assist with day-to-day operations in the ReStore, including managing inventory and dealing with suppliers.

• Work closely with the Manager to ensure smooth payment transactions with the finance team.

• Work closely with the Manager to deal with suppliers.

• Train new colleagues and report any discrepancies or problems to the Manager. 2006 -2008: Boutique Assistant, Mustafa Plaza Singapore Key responsibilities/skills:

• Assist the customer.

• Cashiering

• Maintain, replenish and upkeep of store Inventory.

• Visual Merchandising

• Overseas and ensure smooth operation of retail outlet.

• Maintain timekeeping and personnel records.

• Raising purchase request & purchase order

Education and Qualifications:

• H.S.C Certificate complete

• Diploma B.S.C Engineering Science and Technology Additional Skills

• I collaborate with the procurement team, DHL, and FedEx to manage international shipments.

• come up with cost-saving strategies to drive profits within the department.

• In addition, I handle payment reconciliations with the finance team.

• I am proficient in Microsoft Office, Spa Soft, Excel, Opera, Micros Materials Control, and EMC systems.

Communication and problem-solving skills

Kerzner business use

Training

• Forbes

• LQA

• Train the Trainer (Certified)

• Time management

• Service recovery

• Guest Feedback

• Bottom line buzz

• Alice

• Joy

• Selling skill

• Profit and loss

• ReviewPro platform

Other Training

• Cross Training completed in IT. This experience helped me do many boutique operations following.

Upload Neo Arrival Added for pricing.

Update on Micros Price modification

Upload open Misc. purchase!

• Certified Fire Fighting, Lifeguard & Fire safety course completed in One & Only Reethi Rah resort, Maldives.

References

Rosemary Read Larsen

Director of Guest Experience

********.****-******@*******************.***

Gemma Louise

Director of Retail

***************@*****.***

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