Customer Service Store Manager
Resume:
SKILLS
EXPERIENCE
Alex Rodriguez
432-***-**** ************@*******.*** Midland, TX 79705
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
• Supervision & Leadership • Organizational Skills
• Reliable & Trustworthy • Flexible Schedule
• Friendly, Positive Attitude • Fluent in Spanish
• Training & Development • People Skills
• Computer Skills • Team Management
• Customer Service • Problem Resolution
• Goals and Performance • Customer Service Management
• Customer Relations
FOUNDER/OWNER
The Second Chance Shop
Midland, TEXAS
May 2024 - Present
• Sold merchandise, completed contracts, and arranged for delivery.
• Analyzed consumer trends in order to adapt product selection accordingly.
• Monitored nancials including pro t and loss statements and balance sheets to ensure store pro tability.
• Handled customer inquiries in a timely manner while maintaining excellent customer service standards.
• Oversaw the day-to-day operations of the store including scheduling, sta ng, budgeting, forecasting.
• Utilized POS software systems for managing daily transactions e ciently.
• Managed the daily operations related to customer service, inventory management, and marketing.
• Implemented a customer service model to ensure customer satisfaction. Analyzed customer feedback and complaints to identify areas for improvement in order to boost customer satisfaction scores.
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AFNI LNP CUSTOMER SERVICE
Afni LNP
remote, TX
June 2024 - July 2024
• Worked with coworkers to complete tasks.
• Demonstrated ability to manage multiple tasks while remaining adaptable and exible.
• Responded quickly to meet customer needs and resolve problems. CUSTOMER SERVICE REPRESENTATIVE
CONNEXUS RESOURCE GROUP INC
remote, TX
March 2024 - April 2024
• Handled customer complaints and inquiries in a courteous and e cient manner. Demonstrated excellent communication skills, both verbal and written, in order to e fectively interact with customers.
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• Developed strong customer relationships and loyalty through e fective communication. SHIFT SUPERVISOR
CVS Pharmacy
Midland, TEXAS
December 2023 - March 2024
• Managed store closing and opening procedures to ensure safety and security.
• Assisted customers with inquiries, orders and complaints in a timely manner.
• Complied with company standards and policies, setting example for team members.
• Prepared end-of-shift reports for management review and approval.
• Monitored employee morale and took appropriate action when needed.
• Prepared complete and accurate log turnover to relieving shift supervisor. ASSISTANT STORE MANAGER
Signet Jewelers/Kay Jewelers
Midland, TEXAS
November 2020 - April 2023
• Identi ed and quali ed customer needs and negotiated and closed pro table projects with high success rate
• Delegated assignments based on team strengths to optimize oor coverage and service levels Interviewed and vetted job applicants to make e fective hiring decisions and ll vacancies with strong team members
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• Handled complaints from customers by empathetically listening, recording details and o fering solutions
• Answered customer questions and addressed problems and complaints in person and via phone
• Resolved problems with high-pro le customers to maintain relationships and increase return customer base
• Assisted in continuous development of e fective store associates to achieve desired sales and results. SPECIAL SERVICES LEAD
The Home Depot
US
January 2018 - November 2019
• Assisted sta f with resolving complex customer issues and implementing targeted solutions
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
• Addressed customer inquiries to increase customer satisfaction ratings
• Evaluated and authenticated returns, exchanges and voids
• Provided day-to-day leadership to cultivate environment that exempli ed company values
• Answered phone calls and responded to questions and concerns Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
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OWNER
Rodriguez Contactor Services
US
May 2009 - January 2017
• Founded and managed Subcontractor business, growing revenue to $110,00 in rst year Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle nancial needs
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• Managed day-to-day business operations
• Performed statistical analyses to gather data for operational and forecast team needs
• Consulted with customers to assess needs and propose optimal solutions. FURNITURE SALES MANAGER
Big Lots- Furniture
US
September 2000 - June 2008
EDUCATION
• Exceeded sales quotas and increased pro tability through e fective sales strategy and business planning
• Built relationships with customers and community to establish long-term business growth
• Greeted customers and o fered to assist with showroom navigation and selecting products
• Boosted sales by going beyond basics with every customer to o fer product, style and purchasing advice
• Helped customers increase purchasing power through store nancing options
• Attended training sessions to build and enhance product knowledge and sales tactics. COMPLETED COURSEWORK TOWARDS
SOME COLLEGE (NO DEGREE) IN CRIMINAL JUSTICE
Midland College, Midland, TX
COMPLETED COURSEWORK TOWARDS
SOME COLLEGE (NO DEGREE) IN BUSINESS MANAGEMENT
Midland College, Midland, TX
COMPLETED COURSEWORK TOWARDS
SOME COLLEGE (NO DEGREE) IN SOCIAL PSYCHOLOGY
Midland College, Midland, TX
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