Data Entry It Specialist

Mahendra Patel

IT & Data Entry Specialist

*********@*****.*** • 540-***-****

VA, 22405, USA

Accomplished IT Specialist with extensive experience directing IT operations, demonstrating a strong ability to manage large-scale network and Data Center environments, and ensuring seamless support for a wide range of technology assets.

Proven leader adept at overseeing large teams, driving project lifecycles, and enhancing user experience through strategic solutions. Innovative problem-solver skilled in implementing robust backup and restore systems, resulting in significant cost savings. Highly knowledgeable in vendor management, ensuring seamless execution of contracts and superior service delivery. Detail-oriented professional with a strong focus on aligning technology strategies with organizational goals. Proficient in training and mentoring teams to foster skill development and improve service quality. Committed to maintaining high standards of performance and customer satisfaction. Respected collaborator, facilitating communication across departments to support agency-wide IT initiatives.

Areas of Expertise

● IT Operations Coordination

● Project Management

● Contract Negotiation

● Service Desk Management

● Complex Problem Resolution

● Team Leadership and Training

● Email System Administration

● Workflow Optimization

● Vendor Management

● Technology Integration

● Hardware and Software Troubleshooting

● Customer Service and Desktop Support

● Network and Data Center Management

● Enterprise Architectural Development

● Requirements Analysis

Professional Experience

Office of Justice Programs

IT Specialist

2009 to Present

Lead team of 20 in managing network, data centers, and desktop support operations for 1200+ workstations, 175+ servers, and 400+ mobile devices. Supervise NOC and serve as Contracting Officer Representative (COR) for helpdesk services, ensuring high-quality support. Manage full project lifecycles, coordinating resources, gathering requirements, and developing technical strategies. Oversee asset retirement processes, preparing disposition plans and guiding obsolete hardware through the configuration management process. Regularly reinforce customer relationship best practices among staff. Collaborate on agency-wide IT enterprise architecture, aligning business and technology strategies. Plan, design, and implement backup/restore solutions and infrastructure upgrades. Play a critical role in defining network and server requirements, hardware/software evaluations, and contract specifications for IT projects.

●Installed, configured, and troubleshoot operating systems and applications.

●Conducted both individual and group user training for newly implemented software.

●Drafted statements of work (SOP) for helpdesk and configuration management contracts.

●Provided continuous guidance, training, and disciplinary actions while ensuring EEO compliance.

●Enhanced user experience through system upgrades, including Windows 7 installation and Exchange migration.

●Support program offices (BJS, OCFO) by analyzing system needs and proposing secure configurations and alternative solutions.

●Managed IT services including backups (Symantec NetBackup, EMC Networker), network monitoring, and inventory management for three data centers.

●Spearheaded vendor and contractor performance for major IT contracts (APC, Cisco, SUN/Oracle, Iron Mountain), including RFP, RFI, and vendor evaluations.

●Drove the design and implementation of new information systems, saving OJP $80k-$90k annually through improved backup/restore solutions and network upgrades.

Additional Experience

IT Specialist Office of Justice Programs

Network Specialist CEXEC Corporation

Managed and resolved a broad range of hardware and software user issues, ensuring minimal downtime and optimal system performance. Built and configured servers tailored to organizational needs, overseeing data migration processes for system upgrades and transitions. Administered and maintained the corporate email system, enhancing communication efficiency and security. Trained junior technicians in daily tasks, enhancing their skills in system management and user support. Led a team of 10 technicians, optimizing task distribution and project execution to meet stringent service level agreements. Provided dedicated IT support to presidential appointees, collaborating directly with the Director of Office of Personnel, Gary Silver.

Education

Bachelor's Degree, Computer Science

Wayne State University

Technical Proficiencies

Windows Server, Active Directory, Symantec NetBackup, EMC Networker, Microsoft Exchange, Network Monitoring Tools

Contact this candidate