Customer Service Information Technology

Kenneth Strout IV

860-***-**** ********@***.*** https://www.linkedin.com/in/ken-strout-4b63a380/

SUMMARY:

Dynamic and motivated Information Technology professional with education and experience in network administration, software installation, and implementation of comprehensive processes and policies. Proven and demonstrated knowledge of network hardware, client-based hardware, operating systems, and networking protocols in fast-paced environments. Ensure comprehensive management of high caliber and competent IT teams including driving organizational effectiveness to better support a business growth. Effective understanding of server management, innovative solutions, cloud productivity services, troubleshooting issues, and strong customer service.

SKILLS:

Microsoft Operating Systems

Microsoft Windows Server

Network Administration

System Administration

Network Hardware

Client-Based Hardware

Communication Strategies

Active Directory

Software Installation

Networking Protocols

Operational Maintenance

Installation / Setup

Troubleshooting

Microsoft Exchange Server

Keen Attention to Detail

Optimize Computer Network Servers

Domain / SAP / Microsoft Exchange

Network Server Backups

Virtual Servers

Risk Mitigation

Problem Analysis

Technical Guidelines

Anti-Virus Defense

Information Security

Relationship Building

Vendor Negotiation

IT Asset Management

System Improvements

Complex Computer Systems

Cisco Networking Systems

Task Prioritization

Process Improvements

Documentation Management

Computer Hardware

Customer Service

Inventory Management

IT Infrastructure Operations

Asset Management

Network Security

Wireless Operations

PROFESSIONAL EXPERIENCE:

Senior Team Leader / Technician

Armster Reclaimed Lumber Broad Brook, CT 2004 – 2017

Manage and supervise a talented team providing support to drive projects and tasks including delegating workload, training, and personnel evaluations.

Oversee comprehensive management of IT network including software and hardware installation, inspections, and quality assurance.

Ensure proper maintenance of Cisco Switches, Sonic Firewalls, HP Printers, and Windows 7 and 10 workstations.

Utilize proven and demonstrated knowledge of Computer Numerical Control machines.

Design and create products based on blueprints and schematics utilizing Alpha Cam CAD software.

Drive comprehensive inspection of final products to cement quality standards and streamline operations.

Cement comprehensive maintenance and repair of office equipment including networks, machineries, vehicles, and telephone systems.

Lead Technician

Verizon Enterprise Solutions Group Springfield, MA 1999 – 2004

Effectively implemented Windows NT domains across company networks.

Collaborated with a high performing team serving as point of contact to drive troubleshooting until resolution.

Tracked and maintained servers and networking equipment working with the Network Operations Center within a tier one data center.

Managed a high functioning team to drive troubleshooting of tickets adhering to company standards as needed.

Provided world class customer and client service to minimize downtime and streamline comprehensive operations.

Designed and maintained a company knowledgebase providing information and reference materials for technician reference.

TEACHING EXPERIENCE:

Teacher / Instructor

Lower Pioneer Valley Educational Collaborative West Springfield, MA 2017 - Present

Instruct a diverse group of students on Cisco CCNA curriculum in collaboration with peers and colleagues.

Foster a culture of learning through implementation of comprehensive lesson plans.

Build and sustain strong relationships with school administration, fellow teachers, and students.

ADDITIONAL EXPERIENCE

TRIAD SYSTEMS CORPORATION Windsor, CT

EDUCATION LICENSES PROFESSIONAL DEVELOPMENT:

Southern New Hampshire University Associates Degree

New Horizon Learning Center CCNA Training

TECHNICAL PROFILE Active Directory Cisco QuickBooks Windows DNS TCP/IP DHCP LAN WAN VPN Microsoft Office, Excel, Outlook, Access, Word

Contact this candidate