Business Analyst Process Improvement

Felicia A. Ives 301-***-**** *****@*******.*** USC

Business Architect / Tampa, FL, USA Remote/Onsite/RELO - OK

Sr. Business Analyst https://www.linkedin.com/in/feliciaives

INTRODUCTION

An accomplished Business and IT expert I bring 15+ years of experience in Enterprise Architecture, with a focus on quantitative research. This professional has a proven track record in the IT sector, including 3+ years of remote work, and has successfully navigated over 20 deals ranging from $500k to $400m. My implemented business process re-engineering principles results in a 15% increase in operational efficiency.

My skills in critical thinking and continuous process improvement have been instrumental in my roles as a Business Architect and a Business Analyst. The ability to lead the design and build of custom applications has resulted in significant operating efficiencies. My expertise in driving organizational change, eagerness to learn particularly in talent development, sets me apart in my field.

BUSINESS FUNCTIONS & SKILLS

Human Capital (HCM) PMO/PO/PPM Strategic Planning Project Management Business Continuity Management (BCM)

Change Management Six Sigma (Lean) Agile Methodology Requirements Mgmt Vendor Risk Management (CPQ/Quote)

SQL/XML/XDL/HTML SDLC RUP Zachman Framework Waterfall Methodology Communication (Written, Oral)

MS-Office MS-Visio TOGAF DODAF BIZBOK/BABOK SOA Risk/Security/Audit/AML Adobe (Connect, Acrobat, PDF)

Teams/Zoom/Skype MS-SharePoint Compliance Controls IDEFx/BPMN/UML/SDL Continuous Process Improvement (CPI)

Portfolio Management (Project, Capital) HR & Benefits Management (HRM, HRIT, HRIS) Spewak ITIL COBIT Archimate

INDUSTRIES/DOMAINS

Strategic Planning Retail Intellectual Property Project Management Government (State, Federal)

Legal Requirements HR/HCM Asset Monetization Cash Management (CTMS) Financials, Banking & Treasury (TRE)

Vendor Risk Management (CPQ/Quote) Energy (Renewable, Sustainability) Asset Mgmt (HaaS, Saas, iPaaS, CMBD, ITAM/SAM)

Governance (Process, Business, Data, IT) CRM (Remedy, SalesForce, SNOW) Collections & Troubled Debt Restructuring (TDR)

CORE COMPETENCIES

As a Business/Solutions Architect:

•Created feasibility studies, proposals: RFPs/RFIs/RFQs, and business plans for business ventures;

•Analyzed and updated documentation and procedures in security policies systems.

•Documentation (Roadmaps, SOP, SOW, presentations, feasibility studies, diagrams, training materials, etc.).

•Interviewed key personnel vital to USDA’s networks to update the documentation on day-to-day procedures, administration, Disaster Recovery, HR-HCM and On-boarding processes.

Soft and Hard skills to fulfilled project/program objectives/goals:

•Business Analysis (Use Stories, capability analysis, impact analysis, business cases, SIPOCs, project plans).

•Open and ongoing communications among all stakeholders to provide information in technical and non-technical formats to ensure an understanding of business needs while delivering appropriate solutions.

•Development of business functions, input/output data mapping, interface & messaging source/target tracking.

•Centers of excellence for: Change Management controls; Continuous Process Improvement initiatives; Security, Audit and Compliance procedures.

•Agile Methodologies (Scrum, Kanban, Scrumban, backlogs).

•Building relationship(s) with clients/management and then maintaining open and ongoing communications among all stakeholders and provided information in technical and non-technical formats to ensure an understanding of business requirements while delivering appropriate solutions and problem solving and process improvement skills (LEAN).

•Critical and analytical thinking in handling diverse issues and concerns regarding strategic planning and creative vision.

Centers of Excellence (COE), Architecture standards (ARB) with (performance reporting) and Delegation of Authority (decision making):

•Proficient knowledge for using all MS-Office applications, including Project, VISIO, Word, PowerPoint, SharePoint and Excel.

•Ability to partner throughout all levels of an organization, handling diverse issues and concerns regarding strategic planning and creative vision that produce long-term benefits for organizations.

•Business functions/processes (BPM), requirements gathering, value streams and KPIs, plus proves and demonstrates knowledge of critical thinking, continuous process improvement, and idea generation within the IT Strategy & Tactics.

•Tracking and updating project tasks, milestones, and completion status, RTM, Business Needs, and communications strategy.

•Capturing operating efficiencies by leading the design and build, including technical and process design of custom applications to meet business needs.

•Adding value and supporting execution to strategic imperatives with hands on leadership and business partnering at all levels.

•Organizational Change Management (OCM, via CRQs) on recruiting, developing, and mentoring talent.

•Utilizing well honed experience to deconstruct regulations, policy or law into constituent processes, procedures, roles, stakeholder interactions, I/O entities and business rules.

•Engaging clients (stakeholders, users, SMEs, cross-functional teams, management, business partners) in issue discovery workshops, as well as business strategies, architecture and outcomes.

WORK HISTORY SUMMARY Years

Business/Solution Architect 3+

Enterprise/Business/Requirements/Process Analyst 11+

Project Coordinator/Lead Business Analyst 2+

{Business} Data Analyst 2+

EDUCATION Hampton University (Hampton, VA), Bachelors in Computer Science, Graduated with High Honors, BKX Honor Society, GPA 3.3

EMPLOYMENT HISTORY

Insight Global, Orlando, FL, Apr 2024 – Jun 2024

Business Architect hybrid position for contracted to Orlando Health Enterprise and Business Architecture group:

$ In support of the ongoing projects and stakeholder “asks” to understand what the pain points and procedure perceived capability gaps are and make recommendations based on the results that are found for upgrades or implementations of new systems. My responsibilities are to:

Engage with Business Relationship Managers – overseeing facility + service line team members.

Meet with BRMs to understand their product pain points and capabilities gaps.

Analyze current technology in play with the team – to understand whether an upgrade or implementation of programs is needed,

Evaluate product marketplace, to identify best product/vendor to address perceived capabilities gap.

Create preliminary capability comparisons on vendors for Digital Pathology Systems, Image Management Systems and medical scanners based on stakeholder requirements and requirement priority to generate vendor rankings.

Collaborate with other Business Architect in the Architecture Review Board (ARB) as to whether stakeholder requirement, product or vendor meets EA standards.

Propose solutions to the BRM – finalize product/upgrade execution needed.

Partner with implementation team to execute the implementation once final product has been identified.

Conduct learning sessions for Process Governance/CPI/BA as a Service for BA Development group.

Cognizant Technology Solutions, Tampa, FL, Apr 2022 – Apr 2023

Business Analyst Consultant remote position

Worked on Versant Health VDI using VMWare Horizon Client Versant Health’s insurance/Medicaid/Medicare clients, analyzed client letter templates stored on Service Now under Service Management and Client Management Requests (CMRs) and researched URs under Versant’s SharePoint.

Technical Service Provider Network (SPN), reduce duplicates, aggregate stories into epics/initiatives and generate improved, efficient, usable process for creating workflows for TSPN/clients.

SN Service Management Opportunities, Matching Contact Information with Contracts or Companies in the SN CIS – Linium PDP instance.

Researched and studied Service Now fundamentals and Business Continuity Management (BCM)

Randstad Technologies, Tampa, FL, Jul 2021–Nov 2021

Business Process Engineer contracted to WellMed Data Services Engineering and EDW Service Accountability projects and authored Business Process Standards – RACI, Paint Points, Business Rules, Process Risks, Controls, Requirements, RICEFM tables and Process Hierarchy, Role Hierarchy diagrams.

Kforce, San Antonio, TX, Jul 2020 – Feb 2021

Business Process Engineer contracted to USAA under Property and Casualty Insurance division for Claims, SLS and 1st, 2nd and 3rd Levels of Defense modeling projects: Auto Risk and Controls, Simplified Legal Structure (SLS), Corporate/Enterprise Policy on Policies yearly Review/Update, Auto Insurance Business (Claims), 4 Certification - (Curated SIPOC diagrams aggregated sub-processes to produce an end-to-end level 1 business process with pre-conditions and post-conditions to level 4.

TSCTI, McLean, VA, Apr 2019 – Jun 2020

Business Architect contracted to HUD in Washington DC, HUD Enterprise Architecture, consultant for projects under the OCIO for IT strategy and portfolio projects.

US Tech, Summit, NJ, Nov 2018 – Dec 2018

Solution Architect contracted to Celgene, Business Development (BD) Opportunity Management (OM), Primary consultant support tasks to configure Salesforce Inbox to accept external documents, findings and proceedings.

Supported migration of Legal Hold DB in Exterro to Relativity.

ASRC Federal (Vistronix), Reston, VA, Sep 2016 – May 2018

Business Architect contracted to USDA NRCS in Wash, DC on a year contract for AEBI projects

Natural Resource Conservation Service (NRCS), the new Administrative Enterprise Business Initiatives (AEBI) Team IT investments effectively support business requirements and are linked to agency and department level strategic plans, providing maximum business value to both internal and external customers. Primary consultant support activities focused on assessment and documentation of the current state (As-Is) business drivers/constraints, business requirements, and business processes for the areas of: Procurement & Property Management (PPM), Budget & Financial Management (BFM), and HR Management (HRM).

Generated comparison on a high level from the documentation received for ezFedGrants (eFG) and ServiceNow G&A PTT, recommendation summary for eFG vs Service Now Capabilities & Implementation and process/workflow diagrams.

Infosys, Houston, TX, Mar 2016 – May 2016

Data Analyst (process background) contracted to CAE USA in Tampa, FL for an eight week project.

MISource, Tampa, Fl, Oct 2015-Feb 2016

Data Analyst, Business Analysis Group for Salesforce contracting for Manitowoc (MTW) SFDC Account Performance/KPI Project.

Spherion-Randstad, Mclean, VA, Nov 2013 – Jun 2015

Business Process Analyst contracted to The World Bank Group in Wash., DC Enterprise Architecture Practice Group

Edge Services, Woodbridge, VA, Sep 2012 – Dec 2012 and Jul 2013 – Oct2013

Business Process Analyst contracted to Navy Federal Credit Union HQ in Vienna, VA, Enterprise Architecture/Comptroller Division/General Ledger (GL).

Compugain, Herndon, VA June 2013 – July 2013

Business Analyst contracted to SAIC in McLean, VA, Corporate ITS, implementing Two Factor Authentication Portal for Enrollment of Remote System Administrators with elevated privileges.

APC Services, Charlotte, NC Feb 2013 – Apr 2013

Requirements Analyst contracted to Duke Energy in Charlotte, NC, Nuclear Merger Program (NUC Merger PGM).

Scicom Infrastructure Services, Inc., Radnor, PA Mar 2012 – Jul 2012

Enterprise Analyst contracted to VWR, Inc. Information & Operations Enterprise Architecture group Radnor, PA

supporting the Asset Inventory, PMO and Service Delivery projects, contracted to Scicom Infrastructure Services, Inc.

Ahmose, Inc., Tampa, FL, Oct 2011 – Dec 2011

Technical Writer (process background) subcontracted to NY University Medical Center Information Technology (NYU MCIT)

Process Analyst supporting NYU MCIT migration from their Staten Island Data Center to a SunGard facility in Carlstadt, NJ to document procedures and processes for reference and training.

Matrix Systems and Technologies, Inc., Largo, MD Jan 2011 – Jul 2011

Business Requirements Analyst as a contractor of Central Collection Unit of the Dept. of Budget and Management State of MD, to support of CCU’s Modernization Project effort to create an RFP for a COTS Debt Collection Information System (DCIS) software applications to replace the existing core debt collection system and supporting applications.

Computer Aid Inc, Harrisburg, PA Highmark Oct 2010 – Dec 2010

RUP Consultant Business Analyst Contracted to BCBS, United Concordia DEIS division, Camp Hill, PA, in support of Highmark’s efforts to transition to iterative RUP methodology Use Case development in its use and SDLC cycle.

Ahmose Inc., Tampa, FL Jan 2010 – Mar 2010

Program/Product Analyst Consultant, Volunteer Position

AE Strategies, McLean, VA, Oct 24-30 2009

Data Analyst contracted to the Navy Yard in SE Washington, DC in support of managing fair and efficient Pay Pool operations to maintain the Pay Pool data and to calculate the results of the Pay Pool Panel’s decisions,

Ahmose Imhotep Global (Egypt) May 2008 – Aug 2008

Corporate Administrative Officer, Volunteer Position As a Solar Energy Proponent, delved into a solar energy project that encourages renewable energy utilization and private sector involvement looking to implement proprietary technology to produce electricity; worked as back office project support and prototype architect and assisted in procurement of equipment and supplies; responsible for: official documents of the corporation such as the official seal, records of shares issued, corporate bylaws; corporate proposals/communications; intellectual property issues and vendor and market research; and modeled requirements and participated in R&D and deployment of the Ahmose Solar Thermal Energy Power Plant™ prototype onsite to Egypt’s Ministry of Energy and New & Renewable Energy Authority (NREA).

The Nielsen Company (TNC) (formerly Nielsen Media Research), Oct 3, 2005 – Oct 2007,

Sr. Business Analyst - Business Architecture Group, facilitated/documented Subject Matter Expert Sessions & Solution Design Reviews for CSRP; and Generated business process and business use case models populated with definitions for both resources and activities.

Charming Shoppes, Jun 26, 2004 - Jul 30, 2004

Security Auditor - CICS/RACF, who compiled CICS/DB2 statistics on transactions for modify or inquiry only authority in RACF; checked for UACC update authority; and created new files for rules access lists for new/old resource groups.

Ahmose, Inc, Tampa, FL Oct 2001 - Jul 2004

Intellectual Property Consultant/Freelance Paralegal Volunteer Position that created data flow, workflow, use cases, and functional hierarchy diagrams; created specification and claims for inventive concepts; and Developed complaint, pleadings, exhibits and motions.

Lockheed Martin, Jul 2000 - Oct 2001

Advisory Software Developer that developed a Managed Security Service methodology and tool kit for consultants; generated a systematic method for identifying critical infrastructure assets; and delivered White Paper describing prototype of NDIO Infrastructure with PPT presentation.

Soza & Company (now Perot Systems), Jun 1996 - Jul 2000

Systems Analyst/Business Systems Analyst that acted as repository configuration manager for models and documentation; on two government contracts, and determined statistics needed for monitoring job/application performance, cost, and personnel time spent during job submit, review, and output delivery as business unit analysis.

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