Customer Service Assistant
Resume:
RAWAN
TALEB
SAGHIR
*****.****@*****.***
Dubai AE
EDUCATION
Saleh Private School
Sharjah, United Arab Emirates •
High School Diploma
SKILLS
- Leadership and adaptability
- Multitasking and problem-solving
- Fast learner and hardworking
- Proficient in Microsoft Office
- Strong planning and organizational
skills
- Team collaboration
- Excellent time management
- Administrative support and
documentation
- Customer service
- Sales expertise: Upselling and cross-
selling skills
- Inventory management
PROFESSIONAL SUMMARY
I am seeking a challenging, customer-focused role where I can leverage my nearly 10 years of experience in customer service and sales. Having been born and raised in the UAE, I possess a deep understanding of the local culture and am fluent in Arabic, my mother tongue. Additionally, I have strong proficiency in English, allowing me to communicate effectively with a diverse range of clients.".
PERSONAL INFORMATION
• Date of Birth: 02/01/1998
• Gender: Female
• Nationality: Syrian
• Visa Status: Visa Resident
WORK HISTORY
IKEA - Customer Service Assistant, After Sales, DFC 06/2021 - 06/2024
• Customer Interaction:
• Provided information and assistance via phone, email, chat, and in-person.
• Resolved customer complaints promptly and professionally, aiming for first-contact resolution.
• Handled escalated inquiries with patience and empathy, ensuring customer satisfaction.
• Problem Solving and Troubleshooting:
• Identified and escalated complex service issues while recommending solutions and process improvements to enhance efficiency and customer satisfaction.
• Quality Assurance:
• Ensured compliance with company policies and procedures in all customer interactions.
• Team Collaboration:
• Collaborated with team members to achieve goals, provided support to new team members, managed appointments and scheduling, maintained accurate and confidential customer records, and handled escalations.
Kalimat Center - Secretary
09/2020 - 04/2021
• Provided administrative support to ensure efficient office operations.
• Managed and prioritized correspondence, including emails, letters, and phone calls.
• Coordinated meetings and appointments, organizing the calendar for management.
• Prepared and maintained documents, reports, and
presentations.
• Organized and maintained accurate and confidential paper and electronic files.
• Recorded and distributed minutes of meetings.
• Proficiently used office software (e.g., MS Office suite, Google Workspace) and office equipment (e.g., printers, scanners). Azadea group - Sales associate
Dubai • 08/2018 - 07/2020
• Greeted customers, offered assistance, and provided product information based on their needs.
• Demonstrated product features and benefits, conducted product demonstrations as necessary, and successfully closed sales to achieve targets.
• Handled customer inquiries, complaints, and returns with professionalism to ensure high levels of satisfaction.
• Identified opportunities for upselling and cross-selling additional products or services to enhance customer experience.
• Developed and maintained comprehensive product knowledge, including features, specifications, and usage details.
• Monitored and replenished stock, ensured attractive merchandise displays, and conducted inventory counts.
• Processed transactions accurately using POS systems, maintained sales records, and prepared reports for management.
• Collaborated with team members to achieve sales goals, supported colleagues during peak times, and fostered a positive team environment.
LANGUAGES
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
REFERENCES
Available upon request
.
Contact this candidate