Customer Service Front Desk
Resume:
Sandahl Bloom
Highly motivated customer service/ hospitality expert
Saugatuck, MI 49453
************@*****.***
Professional Summary
To obtain a position where I can maximize my multilayer of Management skills, quality assurance, program development training experience and customer service. To lead and motivate others into a productive work environment.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Head Bartender/Server
The Barge-Saugatuck, MI
July 2018 to Present
• Obtain a constant fast and steady work environment with efficiency.
• Constant cash handling throughout shift, and balancing cash drawers regularly before and after shifts.
• Making sure each and every customer is waited on in a timely manner, with a great attitude and efficiency.
• Cleaning and stocking regularly, to make sure options and backup is always available.
• Assisting with inventory management.
Server/Bartender
Coral Gables-Saugatuck, MI
May 2014 to Present
Responsible for helping with liquer orders, taking big parties (weddings, receptions, yacht clubs, and birthdays, stocking and cleaning, and serving food and drinks, making drinks, and helping with money at the end of the day.
Front Desk Supervisor
Night Audit-Grand Rapids, MI
June 2012 to Present
Responsible for keeping audits updated and correct on a daily. Incharge of doing spreadsheets for accounting each day. Maintained front desk for all 3 shifts, making reservations, checking in and out guests. Server
Uccellos Sports Bar and Lounge-Grandville, MI
May 2012 to Present
Working in a fast paced atmosphere and serving drinks and food at a high efficiency. Accountable for cash handling, keeping my guests happy, and giving them a warm, inviting, hospitable feel.
Cashier
ACSM-Holland, MI
2009 to Present
• Managing a fast paced people oriented atmosphere.
• Responsible for doing audits, cash handling, and objectives for all 3 shifts.
• Trusted for keeping the store maintained and orderly. Serving Team Member
ACSM-Holland, MI
2009 to Present
• Ability to work in a fast paced environment.
• Ability to be a leader around fellow employees and assist others in a prompt fashion.
• Maintain quality product despite the fast paced atmosphere and give great customer service. Head Server
Monaco Bay-Kalamazoo, MI
2007 to 2009
• Great customer service skills.
• Training of new employees.
• Leader of food and drink sales in the whole restaurant and efficiency and quality brought to my customers.
Guest Service Representative
Radisson Hotel and Suites-Kalamazoo, MI
2006 to 2007
• Established great services for guests in the hotel.
• Performed billing disputes, checking in/out guests, and setting up reservations.
• Ability to help in other areas of the hotel promptly to be able to handle guests needs. Western Michigan University
Major in Business Marketing and Business
Kalamazoo Valley Community College-Oshtemo, MI
August 1999 to June 2002
2001-2005
Basic classes of mathematics, business, and psychology. Education
Bachelor's in Business/Marketing
Western Michigan University - Kalamazoo, MI
2001 to 2006
Associate in Business
Kalamazoo Valley Community College - Oshtemo, MI
1999 to 2001
Diploma
Gobles Public High School
1998 to 2001
Skills
• Supervising experience
• Cash handling
• Customer service
• Sales
• Budgeting
• Bartending
• Cash register
• Presentation skills
• Analysis skills
• Pricing
• Training & development
• Marketing
• Quality assurance
• Research
• Merchandising
• Front desk
• Accounting
• Guest services
• Hospitality
• POS
• Serving
• Cooking
• Restaurant experience
• Communication skills
• Organizational skills
• Conflict management
• Account management
• Payroll
• Hotel experience
• Guest relations
• Sales management
• Team management
• Leadership
• Customer acquisition
• Phone etiquette
• Upselling
• Night audit
• Spanish
• Typing
• Hotel management
• Administrative experience
• Computer literacy
• Office experience
• Word processing
• Microsoft Word
• Computer skills
• Car wash
• Mentoring
• Kitchen experience
• Barista experience
Certifications and Licenses
Driver's License
December 2023 to December 2029
Additional Information
SKILLS PROFILE
• Dutiful respect for compliance in all regulated environment, as well as supervisory skills including hiring, termination, scheduling, training and administrative tasks..
• Proven ability to communicate effectively with both staff and customers.
• Immense ability to work independently.
• Capable of working in a fast paced, high demanding workplace.
• Highly organized, with superior problem-solving and analytical abilities.
Contact this candidate