Administrative Assistant Customer Service
Resume:
Leann Galvan
Topeka, KS
************@*****.***
Authorized to work in the US for any employer
Work Experience
Title Clerk/Administrative Assistant
Kansas Vehicle Title Services - Topeka, KS
October 2020 to Present
Directly work with dealers purchasing titles for dealerships Directly work with general public to get them a lien release or duplicate title Process repossession titles
Process quarterly audits on other associates work
Answer phones and help with any questions customer may have. Assist customers by helping them know what paperwork is needed to complete a title application for this specific title they are needing.
Maintain a positive and professional attitude with the customers. Cashier/Customer Service
Maple Hill 24/7 - Maple Hill, KS
March 2018 to October 2021
Cashier. Direct communication with the customers. General cleaning. Stocking merchandise. End of day paperwork and balancing our cash drawer. Cross trained to do other jobs within the store. Receptionist
Laird Noller Lincoln Mazda Hyundai - Topeka, KS
September 2017 to February 2019
General office duties
Answer and transfer phone calls to appropriate department Cashier
Process payments for RO's
Process Deposits
Stock in Vehicles - New and used
Build vehicle deal packets
Process yearly license renewals
Work directly with warranty companies for payments Exceptional customer service - several excellent reviews on Dealer Rater site Title Clerk/Administrative Assistant
Ed Bozarth Chevrolet - Topeka, KS
July 2015 to June 2017
Prepared titles for customers
Stocked in used vehicles into inventory
Worked with lien holders directly
Worked with county treasures in Kansas and other states directly Processed title paperwork
Accounts receivable and accounts payable
Worked with customers directly
Worked with Wholesale Auto Auctions for sale and purchase of vehicles Answered phone calls
Faxed and emailed any documents to the proper person when needed Administrative Assistant
Kansas Department of Revenue - Topeka, KS
December 2006 to July 2015
Titles and Registration - Sr Administrative Assistant - processing title applications, providing professional help to the public, counties, lien holders, and dealerships. Along with working closely with law enforcement and towing companies.
Cigarette and Tobacco Tax - collecting taxes from and assisting manufacturers, distributors, and retailers who sell tobacco products in the state of Kansas. Worked closely with the Attorney Generals office. Distributed licenses for distribution and sales in the state of Kansas. I also worked at ED Bozarth Chevrolet Inc from 07/2015 - 06/2017 processing titles for public, auctions, and other dealerships. Submitted and processed to and from customers and other dealerships. Provided professional customer service to assist customers with problems and questions. CNA - Certified Nursing Assistant
Coffey Health Systems - Burlington, KS
March 2004 to June 2009
• Worked in a nursing home
• Assisted 30-50 elderly, disabled, hospice, and cancer patients daily
• Provided for residents' physical and emotional needs
• Assisted residents with daily routines: feeding, bathing, dressing, grooming, walking, exercising, and ROM exercises
• Aided in lifting residents when necessary
• Recorded resident care
• Assisted with wound care
• Performed post-mortem care, if needed
• Took vital signs regularly
Education
Diploma in General and Accounting
Burlington High School - Burlington, KS
August 1991 to May 1995
Skills
• Microsoft office, outlook, word processor, PowerPoint, general typewriter, fax, scanners, excel, (10+ years)
• Excel
• Front Desk
• Administrative Experience
• Phone Etiquette
• Scheduling
• Billing
• Administrative Assistant
• Receptionist
• Outlook
• Administrative Assistant
• Billing
• Clerical
• Microsoft Word
• Organizational Skills
• Receptionist
• Outlook
• Scheduling
• Data Entry
• 10 Key Calculator
• Microsoft Powerpoint
• Microsoft Office
• Filing
• Medical Terminology
• Powerpoint
• Time Management
• accounting
• Customer Service
• Leadership Experience
• Negotiation
• Clerical Experience
• Marketing
• Quickbooks
• Account Management
• Title Processing
• Hospice Care
• Algebra
• Microsoft Access
• Microsoft Excel
• Office experience
• Accounts Payable
• Office Management
Links
http://************@*****.***
Awards
Secretary of Revenue Discretionary Award
December 2008
Received award for outstanding customer service and for going above and beyond my duties to resolve the problem. Received by Secretary Joan Wagnon Certifications and Licenses
Certified Team Leader for Kansas Department of Revenue Present
Ability to take a team and provide leadership to them to complete an assignment. To be able to resolve problems between teammates in a professional manner. The ability to place people in positions that they are able to complete tasks in a reasonable amount of time and that suits them best Driver's License
March 2018 to March 2024
Assessments
Receptionist — Highly Proficient
September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Receptionist — Highly Proficient
September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Data Entry — Highly Proficient
September 2019
Entering data quickly and accurately
Full results: Highly Proficient
Attention to Detail — Completed
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Working with MS Word Documents (Intermediate) — Familiar September 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar
Electronic Medical Records: Best Practices — Familiar September 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Familiar
Written Communication — Completed
June 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Administrative Assistant — Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Adminstrative Assistant — Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Logic & Critical Thinking — Completed
October 2019
Using logic to solve problems.
Full results: Completed
Spreadsheets with Microsoft Excel — Completed
August 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Customer Service — Completed
August 2020
Identifying and resolving common customer issues
Full results: Completed
Electronic Health Records: Best Practices — Completed August 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Basic Computer Skills: PC — Familiar
December 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Principles of Accounting — Completed
August 2020
Preparing financial records according to federal policies Full results: Completed
Sales Skills — Completed
August 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Accounting Skills: Bookkeeping — Familiar
August 2020
Calculating and determining the accuracy of financial data Full results: Familiar
Work Motivation — Completed
August 2020
Level of motivation and discipline applied toward work Full results: Completed
Attention to Detail — Highly Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Verbal Communication — Familiar
August 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Work Style: Conscientiousness — Proficient
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Management & Leadership Skills: Impact & Influence — Completed August 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Administrative Support Professional Fit — Completed August 2020
Measures the traits that are important for successful administrative support professionals Full results: Completed
Data Entry: Attention to Detail — Proficient
August 2020
Maintaining data integrity by detecting errors
Full results: Proficient
Supervisory Skills: Motivating & Assessing Employees — Familiar July 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Work Style: Reliability — Completed
July 2020
Tendency to be dependable and come to work
Full results: Completed
Active Listening — Familiar
December 2019
Actively listening and appropriately responding in conversations. Full results: Familiar
Scheduling — Proficient
September 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a very positive and prompt employee. Hardly ever late to work. Almost never late. Will work to the best of my ability to make sure things are accomplished in a timely manner with minimal or no mistakes. Always willing to learn more and cross train. Always willing to help other associates when they need it. I am a friendly and compassionate employee to my peers and the customers.
Contact this candidate