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Administrative Assistant Customer Service

Location:
Topeka, KS
Salary:
$20
Posted:
November 27, 2024

Contact this candidate

Resume:

Leann Galvan

Topeka, KS

************@*****.***

620-***-****

Authorized to work in the US for any employer

Work Experience

Title Clerk/Administrative Assistant

Kansas Vehicle Title Services - Topeka, KS

October 2020 to Present

Directly work with dealers purchasing titles for dealerships Directly work with general public to get them a lien release or duplicate title Process repossession titles

Process quarterly audits on other associates work

Answer phones and help with any questions customer may have. Assist customers by helping them know what paperwork is needed to complete a title application for this specific title they are needing.

Maintain a positive and professional attitude with the customers. Cashier/Customer Service

Maple Hill 24/7 - Maple Hill, KS

March 2018 to October 2021

Cashier. Direct communication with the customers. General cleaning. Stocking merchandise. End of day paperwork and balancing our cash drawer. Cross trained to do other jobs within the store. Receptionist

Laird Noller Lincoln Mazda Hyundai - Topeka, KS

September 2017 to February 2019

General office duties

Answer and transfer phone calls to appropriate department Cashier

Process payments for RO's

Process Deposits

Stock in Vehicles - New and used

Build vehicle deal packets

Process yearly license renewals

Work directly with warranty companies for payments Exceptional customer service - several excellent reviews on Dealer Rater site Title Clerk/Administrative Assistant

Ed Bozarth Chevrolet - Topeka, KS

July 2015 to June 2017

Prepared titles for customers

Stocked in used vehicles into inventory

Worked with lien holders directly

Worked with county treasures in Kansas and other states directly Processed title paperwork

Accounts receivable and accounts payable

Worked with customers directly

Worked with Wholesale Auto Auctions for sale and purchase of vehicles Answered phone calls

Faxed and emailed any documents to the proper person when needed Administrative Assistant

Kansas Department of Revenue - Topeka, KS

December 2006 to July 2015

Titles and Registration - Sr Administrative Assistant - processing title applications, providing professional help to the public, counties, lien holders, and dealerships. Along with working closely with law enforcement and towing companies.

Cigarette and Tobacco Tax - collecting taxes from and assisting manufacturers, distributors, and retailers who sell tobacco products in the state of Kansas. Worked closely with the Attorney Generals office. Distributed licenses for distribution and sales in the state of Kansas. I also worked at ED Bozarth Chevrolet Inc from 07/2015 - 06/2017 processing titles for public, auctions, and other dealerships. Submitted and processed to and from customers and other dealerships. Provided professional customer service to assist customers with problems and questions. CNA - Certified Nursing Assistant

Coffey Health Systems - Burlington, KS

March 2004 to June 2009

• Worked in a nursing home

• Assisted 30-50 elderly, disabled, hospice, and cancer patients daily

• Provided for residents' physical and emotional needs

• Assisted residents with daily routines: feeding, bathing, dressing, grooming, walking, exercising, and ROM exercises

• Aided in lifting residents when necessary

• Recorded resident care

• Assisted with wound care

• Performed post-mortem care, if needed

• Took vital signs regularly

Education

Diploma in General and Accounting

Burlington High School - Burlington, KS

August 1991 to May 1995

Skills

• Microsoft office, outlook, word processor, PowerPoint, general typewriter, fax, scanners, excel, (10+ years)

• Excel

• Front Desk

• Administrative Experience

• Phone Etiquette

• Scheduling

• Billing

• Administrative Assistant

• Receptionist

• Outlook

• Administrative Assistant

• Billing

• Clerical

• Microsoft Word

• Organizational Skills

• Receptionist

• Outlook

• Scheduling

• Data Entry

• 10 Key Calculator

• Microsoft Powerpoint

• Microsoft Office

• Filing

• Medical Terminology

• Powerpoint

• Time Management

• accounting

• Customer Service

• Leadership Experience

• Negotiation

• Clerical Experience

• Marketing

• Quickbooks

• Account Management

• Title Processing

• Hospice Care

• Algebra

• Microsoft Access

• Microsoft Excel

• Office experience

• Accounts Payable

• Office Management

Links

http://************@*****.***

Awards

Secretary of Revenue Discretionary Award

December 2008

Received award for outstanding customer service and for going above and beyond my duties to resolve the problem. Received by Secretary Joan Wagnon Certifications and Licenses

Certified Team Leader for Kansas Department of Revenue Present

Ability to take a team and provide leadership to them to complete an assignment. To be able to resolve problems between teammates in a professional manner. The ability to place people in positions that they are able to complete tasks in a reasonable amount of time and that suits them best Driver's License

March 2018 to March 2024

Assessments

Receptionist — Highly Proficient

September 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Receptionist — Highly Proficient

September 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Data Entry — Highly Proficient

September 2019

Entering data quickly and accurately

Full results: Highly Proficient

Attention to Detail — Completed

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Working with MS Word Documents (Intermediate) — Familiar September 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar

Electronic Medical Records: Best Practices — Familiar September 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Familiar

Written Communication — Completed

June 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Administrative Assistant — Proficient

November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Adminstrative Assistant — Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Logic & Critical Thinking — Completed

October 2019

Using logic to solve problems.

Full results: Completed

Spreadsheets with Microsoft Excel — Completed

August 2020

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Completed

Customer Service — Completed

August 2020

Identifying and resolving common customer issues

Full results: Completed

Electronic Health Records: Best Practices — Completed August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Basic Computer Skills: PC — Familiar

December 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Familiar

Principles of Accounting — Completed

August 2020

Preparing financial records according to federal policies Full results: Completed

Sales Skills — Completed

August 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Accounting Skills: Bookkeeping — Familiar

August 2020

Calculating and determining the accuracy of financial data Full results: Familiar

Work Motivation — Completed

August 2020

Level of motivation and discipline applied toward work Full results: Completed

Attention to Detail — Highly Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Verbal Communication — Familiar

August 2020

Speaking clearly, correctly, and concisely

Full results: Familiar

Work Style: Conscientiousness — Proficient

August 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Management & Leadership Skills: Impact & Influence — Completed August 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Administrative Support Professional Fit — Completed August 2020

Measures the traits that are important for successful administrative support professionals Full results: Completed

Data Entry: Attention to Detail — Proficient

August 2020

Maintaining data integrity by detecting errors

Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Familiar July 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar

Work Style: Reliability — Completed

July 2020

Tendency to be dependable and come to work

Full results: Completed

Active Listening — Familiar

December 2019

Actively listening and appropriately responding in conversations. Full results: Familiar

Scheduling — Proficient

September 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am a very positive and prompt employee. Hardly ever late to work. Almost never late. Will work to the best of my ability to make sure things are accomplished in a timely manner with minimal or no mistakes. Always willing to learn more and cross train. Always willing to help other associates when they need it. I am a friendly and compassionate employee to my peers and the customers.



Contact this candidate