Team Member In-Person
Resume:
LAILA SAJJAD
***************@*****.***
Seeking the position with growth-oriented company offering opportunity for advancement and professional development, requiring extensive experience in a leading corporate having committed and dedicated people whom I will work with all my potential. CAREER PROFILE/SKILLS:
• A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.
• Successful track record of with high responsibility positions.
• Fast learner; quickly incorporate and implement new procedures.
• A solid work ethic in delivering high-quality service to customers.
• Proven communication abilities, both oral and written.
• Function well, independently and as team member. PROFESSIONAL WORK EXPERIENCE:
Organization: Excelsior Hotel Downtown
Dubai
Tenure: Jan 2023 to 20 April 2024
Designation: FOH MANAGER
Responsibilities:
.
• Maintaining clear and accurate records of guest room bookings.
• Computing all guest billings, accurately post charges to guest rooms and house accounts.
• Receiving and transmit messages for guests.
• Retrieve mail, packages and documents such as faxes for guests.
• Listen and respond to guest queries and requests both in-person and by phone.
• Providing accurate information about local attractions and services.
• Liaising with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other reports requested by management.
• Manage conference room bookings and scheduling.
• Close guest accounts and check guests out.
• Review accounts and charges with guests during the check-out process.
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Monitoring visitors to the hotel.
• Managing the booking.com Platform for guests booking. Organization: Star Metro Deira Hotel Apartments
Dubai
Tenure: December 2021 Till December 2022
Designation: Guest Service Agent (GSA)
Responsibilities:
• Hotel administration.
• Reviewing supply requisitions and assigning and monitoring clerical functions.
• Greet all guests and assist them with check-in and check-out.
• Manage guest bookings and reservations
• Computing all guest billings, accurately post charges to guest rooms and house accounts.
• Receiving and transmit messages for guests.
• Retrieve mail, packages and documents such as faxes for guests.
• Listen and respond to guest queries and requests both in-person and by phone.
• Providing accurate information about local attractions and services.
• Liaising with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other reports requested by management.
• Manage conference room bookings and scheduling.
• Close guest accounts and check guests out.
• Review accounts and charges with guests during the check-out process.
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Monitoring visitors to the hotel
• Managing the booking.com Platform for guests booking. Organization: Zain hyper Market Sharjah
Tenure: March 2020 Till November
2021
Designation: Accountant
Responsibilities:
• Provides financial information to management by researching and analyzing accounting data; preparing reports.
• Prepares asset, liability, and capital account entries by compiling and analyzing account information.
• Documents financial transactions by entering account information.
• Recommends financial actions by analyzing accounting options.
• Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
ACADEMIC EDUCATION:
DEGREE/CERTIFICATION EXAMINING BODY: YEAR
Intermediate of Arts Allama Iqbal College Sialkot, Pakistan 2019
PERSONAL INFORMATION:
Father’s Name : Sajjad Ahmad
Date of Birth : 12-Jan-2002
Availability : Immediately
Languages : English, Arabic (basic) Urdu, Hindi, punjabi, pashto REFERENCE:
Reference will be furnished on demand
Contact this candidate