Customer Service Administrative Assistant

Melody L. Rife

Secretarial, Administrative Assistant/Receptionist/Data Entry

**************@*****.*** • 407-***-****

LinkedIn • Nashville Pike, Gallatin, TN

Dynamic professional with extensive experience in providing effective support to executive management and teams. Proficient in streamlining office operations, coordinating schedules, organizing meetings and events, as well as maintaining accurate documentation for workflow efficiency. Proven ability to prioritize tasks, to work well under pressure, and to meet tight deadlines. Excellent communication, interpersonal, and problem-solving skills. Committed to delivering exceptional service and contributing to organizational success.

Areas of Expertise

Operations Management

Administrative Assistance

Diligent Supervision

Scheduling & Filing

Time Management

Process Optimization

Training & Development

Document Preparation

Office Support

Cash Handling

Issue Resolution

Customer Service

Professional Experience

Lowe’s, Nashville, TN May 2023 – Present

Head Cashier/Lead, Customer Service

Perform opening and closing till procedures for front-end cash registers in use during store operations. Offer guidance to minimize discrepancies and ensure integrity of cash-handling processes. Distribute cash increments and change as necessary to cashiers. Extend continuous customer services, also while systemically issuing returns and covering performance for checkout procedures. Offer management overrides when appropriate Distribute cash increments to cashiers. Effectively manage scheduling of lunches and breaks for cashiers, ensuring optimal staffing levels during peak hours and enhancing customer service

Duties also include security of valuable merchandise stocked in “Nest” area; keyholder responsibilities to respond in unlocking propane gas tank purchases and exchanges, wheelbarrows, grills, outside lawn chairs, and lawn tractors. Responsible for completion of daily Lowe’s Safety Reports for the Front End and for the Parking Lot and Perimeter areas. Resolve and escalate problems to management hierarchy as necessary.

Accurately process checkout and consumer payments on consumer credit accounts.

Perform daily register cash pickups for all front-end cash registers, including self-checkout registers.

Process credit applications, and recommend Lifetime Protection Plans and consumer surveys.

Resolution guidance for customer complaints. Register documentation for store returns ans payments on credit accounts. Answering and forwarding store telephones to requested departments. Help with store order research.

Frizzell & Frizzell, PLLC, Hendersonville, TN Sept 2022 - Nov 2022

Legal Assistant

Managed daily legal operations specializing in family law and criminal defense. As legal assistant to three attorneys, coordinated seamless office functioning by promptly responding to telephone messages and emails and scheduling appointments and mediations. Provided excellent customer service to visitors and new clients by screening telephone calls and intakes. Maintained files, sorted and filed documents, compiled US postal mail, and distributed pertinent emails to appropriate legal files. Organized office supplies by managing inventory and replenishments. Displayed hospitality by arranging meals for full-day mediations.

Drafted and created legal documents, ensuring attention to detail and accuracy, as well as adherence to strict deadlines and procedures.

Conducted phone interviews with new clients to assess legal needs and determine prompt case resolution.

Elder's Ace Hardware, Nashville, TN Nov 2021 – Oct 2022

Head Cashier

Supervised cashiers and managed front-end stocking and shelving operations along with merchandise placement in retail store. Conducted opening and closing of cash registers and performed daily balancing of cashier tills and vault currency. Created daily deposits and reconciled store refund reports while submitting to the corporate accountant reconciliation cash reports. Distributed cash increases to cashiers and maintained proper attention to prevent store shrinkage. Processed consumer payments for store purchases, accurately checked out registers, and handled store product returns. Assisted customers with Ace Reward application information and provided excellent customer service. Greeted and engaged customers, while using radio communication to request assistance and direct customers to correct store aisles. Ensured store readiness and cleanliness at all times.

Successfully streamlined daily balancing of registers, vault management, and generation of reports.

Managed cashier operations, while ensuring accurate checkout and processing of consumer payments for store purchases.

Led training and development of cashiers on proper procedures and customer transactions in order to drive performance improvement.

Home Depot, Madison, TN Apr 2019 – Oct 2021

Head Cashier

Performed opening and closing procedures for cash registers in use during store operations. Led accurate balancing of daily registers, and vault bookkeeping over a two-week period, minimizing discrepancies and ensuring integrity of cash-handling processes. Distributed cash increments to cashiers and scheduled associate breaks and lunches. Balanced change drawer and ensured security of valuable merchandise stocked in “Nest” area and performed propane cage gas tank exchanges. Prepared meticulous records and generated reports to ensure compliance with company policies and procedures. Maintained lot clearance by resolving and escalating problems to management hierarchy as necessary. Accurately processed checkout and consumer payments for outgoing stock. Monitored cash transactions, as well as cash strip/increases of cash registers and self-checkout registers. Assisted store vault bookkeeper in daily reports and vault cash balancing. Processed credit applications and analyzed consumer surveys.

Received numerous accolades and awards for outstanding customer service, including three-time ‘Cashier of the Month,’ ‘Cashier of the Year,’ and top credit producer.

Recognized for contribution to corporate core values, including Customer Service All-Star, as well as awarded Bronze, Silver, Gold, and Platinum badges, with bonus prize money, prize watch, travel and lunch bags, Credit Services throw blanket, and Credit Services covid mask award, along with photographed acknowledgment by District Manager.

Successfully implemented measures to enhance security of valuable merchandise, contributing to reduction in loss prevention incidents and decrease in shrinkage.

Effectively managed scheduling of lunches and breaks for cashiers, ensuring optimal staffing levels during peak hours and enhancing customer service.

Kay Jewelers, Nashville, TN Dec 2014 - Aug 2018

Assistant Manager/Acting Manager- Sales

Responsible for opening/closing of retail facility, in order to optimize safety and crime prevention. Scheduled and supervised sales team for accurate payroll. Oversaw cash handling and reconciled cash registers on daily basis, along with maintaining inventory control and repair records. Proficient in sales of fine jewelry, conducting inspections, and scheduling and receiving of repairs.

Facilitated and processed submission of credit card applications, resulting in increased store revenue.

Achieved sales targets consistently, leading to promotion to Assistant Manager/Acting Manager position.

Additional Experience

Medical Receptionist, Hermitage Family Practice (Part-time), Hermitage, TN

Receptionist/Clinic Supervisor, Health Department, Davidson County, Tennessee

Office Operations Supervisor, US Census Bureau, Nashville, TN

Banking employment

Legal secretary/receptionist

District Congreesional, office management

Court Reporter, Proprietorship

Education

Associate of Arts in Court Reporting, Summa Cum Laude (4.00 GPA)

Orlando College, Winter Park, FL

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