Customer Service -Customer

KATHERINE CRUZ MATIAS

**** **** ******* *, ******** Park, FL 33781 727-***-**** ****.*********@*****.*** Objective

To obtain a position as a Notary Public or in Customer Service where my experience can be utilized to help improve customer satisfaction. I would like position that will enable me to use my strong organizational skills, and ability to communicate well with people in two languages. Education/Registration

2021 Department of State of Florida Florida, USA

Notary Public Registration ID No. 1681333

Commission Number HH181130

2021 NUC University Online Division San Juan, PR

Associate Degree in Criminal Justice

2000 Department of Education of Puerto Rico Mayaguez, PR High School Diploma

Work Experiences

2022 to present Walmart Store Pinellas Park, FL

-Present Apparel Team Lead (since June 2023)

-Front End Services TA (since February 2022)

-Cashier

-Customer Service in general

2019 to 2023 Lennar Mortgage LLC Clearwater, FL

-Loan Processor Assistant

-Assist loan officers to complete mortgage loans process

-Translate documents from English to Spanish

2015- 2018 Access 2 Care-Trainer and Medical Coordinator Clearwater, FL

-Respond to customer inquiries and resolve complaints

-Provide staff with assistance in performing difficult or complicated duties

-Managed team members and office responsibilities

-Planning weekly/monthly goals for office

-Trained more than 80 employees to resolve customer conflicts

-Supervised and developed up to 12 people in office and production related environments

-Running impact meetings

-Computer Work-Microsoft, Power Point, Internet, Excel 2014 - 2015 Wheelchair Transport-Driver Clearwater, FL

-Obtain information regarding dispatcher of medical documents and samples.

-Assist patients in boarding medical vans and transits, ensuring their physical safety and wellbeing.

-Perform pre-trip inspections to ensure that assigned vehicle is in good working order.

-Map short and safe routes to destinations, using both standard maps and the GPS.

-Transport patients, medical professionals, laboratory samples, and medical documents to the right destinations.

-Create and maintain communication with dispatch teams to provide them with information regarding transported patients and documents

-As certain that all logs are properly maintained, including driving and transport records

-Perform both preventive and regular maintenance on assigned vehicles 2010 - 2014 Walmart Supercenter- Customer Services Manager Pinellas Park, FL

-Provide customer service by greeting and assisting customers regarding the store and its merchandise

-Respond to customer inquiries and resolve complaints

-Provide staff with assistance in performing difficult or complicated duties

-Plan and execute break and meal times, while maintaining and staffing enough open registers to efficiently help customers

-Ensure cash registers are working properly and call in work orders when maintenance is necessary

-Perform daily cash register audits in order to ensure that the drawers balance

-Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons and vouchers

-Issue and document loans given to Money Center Services and Customer Services

-Examine merchandise to ensure correct pricing and display Skills

-Bilingual Speaks English and Spanish

-Computer knowledge (Word, Excel, PowerPoint, Outlook, Internet)

-Customer service oriented

-Quick Learner

-Great ability to Multi task

-Management skills

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