Customer Service Data Entry

Summary

Skills

Experience

Sherry Judice

Lafayette, LA 70507 337-***-****

************@*****.***

WWW: Bold Profile

To obtain a remote “work from home” position in client care, customer service or data entry. I am a hard worker who is detail oriented. I have excellent customer service skills and an intuitive understanding of the clients needs.

I have the ability to lead or manage a team but am also able to work with a team. Management

Communication

Leadership

Proficient with Salesforce, Citrix/Medik, Teams and electronic records

Intake Coordinator, 08/2017 11/2024

Victory Addiction Recovery Center Lafayette, LA

Respond to all calls emails or chats for admission Gather all pertinent information for initial inquiry and work through all stages until client is admitted ie verify insurance benefits, use history, medical history.

Determine clients OOP cost and negotiate payment terms if necessary. Work with doctors to clear client for admission.

Complete all intake assessment utilizing Salesforce and electronic documentation. Utilize Teams to communicate with in-house team regarding admit. Client Care Coordinator, Case Manager, Office Manager, Qualitative Assurance Specialist, Secondary to Admissions Co., 03/2015 08/2017

Townsend Recovery Center Lafayette, LA

Participate in weekly Case Manager conference calls to corporate officials to insure continuity of care with regards to discharge planning

Submit weekly Qualitative Assurance reports on all new admits to ensure client is receiving best possible care Submit weekly Qualitative Assurance reports on 4 random discharged and current clients to ensure clients are receiving consistent medical and clinical care

Compile and submit monthly operational report that includes statistical information derived from QA reports, as well as KPI's to ensure consistency of care for all clients that were admitted in the prior month Resource and schedule all medical and clinical needs with regards to aftercare planning Address all legal communication for clients via email, phone or by official documentation Meet with client to discuss options and recommendations for aftercare Communicate with family of client with regards to aftercare plans Coordinate with clients with regards to financial matters and assist in collecting OOP balances Create financial statements, collection notices and final notices and mail to guarantor responsible for outstanding balance

Send and receive any incoming or outgoing mail and/or shipments for clients and facility Manage client's personal cash accounts and provide access for weekly withdraws Manage client's personal, securable property such as keys, wallets and purses, and keep in secure area Review and submit any HR documentation for potential or existing staff members Answer incoming calls to facility and direct to proper department File, secure and track all medical records for discharged clients Submit all medical records request received from claims department or providers Education and Training

References

Handle all new admissions processes when admissions coordinator is unavailable or on vacation Schedule any transportation needs for clients, ie flights, bus tickets etc Record and track all KPI information in Excel spreadsheet Backup on utilization review for client insurance authorizations Behavioral Health Technician, 08/2013 03/2015

Townsend Recovery Center

Monitor patients at all times, log whereabouts and document any issues in communication log Transport clients to any off-site appointments, without incident, as well as recovery meetings Keep clients in visual range at all times and report any issues Assist in maintaining cleanliness of residential housing 01/1989 Northside High School

Diploma

Nicole Hale, DON, 337-***-****

Sandi Lemelle, UR Care Manager, 337-***-****

Jonathan Oster, intake director, 504-***-****

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