Business Administration Customer Service
Resume:
HATA VELIC
**** ******** ** *** **, San Diego, CA 92123
*************@*****.***
Graduated business student with expertise in detailed analysis, organization, documentation, computer skills, and customer service. Looking for an opportunity for long-term career growth.
Education:
San Diego State University, B.S. in Business Administration 2016-2021
Business Administration - Management Major
Legal and Business Studies
Successfully completed bachelor’s degree while working full-time for much of the program
Certificates:
Litigation Bootcamp for Paralegals
Instructor: Ann Pearson
Education in every phase of a litigation case
The mindset and behaviors of a paralegal
Understand the court rules, drafting process, managing pleadings and motions, and preparing for hearings
Understand drafting discovery requests (including non-party), eDiscovery basics, documents productions, attorney-client privilege, and organizing a master casebook (players list, chronology, etc.)
Understanding the trial phase including exhibit lists and tracking demonstratives, deposition designations, managing evidence during pretrial, and the courtroom process
Understanding the technology skills that come with the paralegal position, including case management software, excel, Microsoft in general, etc.
Internship:
Lehr Law, APC – Legal Assistant - San Diego, CA 2018 – 2019
Assisted lead attorney in preparing discovery questions and pleadings
Managed files, contact clients/insurance companies/doctors
Handled medical bills and records and any case evidence
Organized, filed, scanned, and copied
Employment Experience:
Broaden Law LLP – Paralegal – San Diego, CA May 2024 - Present
Draft legal documents such as pleadings, motions, responses, orders, objections, proofs of service, etc.
Conduct legal research using Westlaw
Run credit reports using Trustate
Draft subpoenas to be served using Array
Record legal documents such as affidavits, deeds, etc. using Simplifile
Organize and maintain case files
Communicate and coordinate with clients, cocounsel, etc. regarding case updates, meetings, and more
Perform administrative tasks, schedule meetings and mediations, prepare for deadlines, bill hours, etc.
Create and manage cases using Clio Case Management Software
Serve and E-file documents for matters
Delegate tasks
Runaway Girl – Director of Operations – San Diego, CA Nov 2023-May 2024
Assess and evaluate potential revenue generating opportunities for the company and its founder and partners
Review training contracts, consulting, legal contracts, and business case study
Develop operational guidelines for sourcing, contracting, scheduling, and delivering training
Attorney Carissa Phelps – Paralegal – San Diego, CA Nov 2023-May 2024
Assist attorney in preparing and drafting legal documents such as pleadings, motions, responses, orders, etc.
Conduct legal research using Pacer and Westlaw
Organize and maintain case files
Communicate and coordinate with clients and cocounsel regarding case updates
Perform administrative tasks, schedule meetings, prepare for deadlines, keep track of hours, etc.
Case Management Software System
Geico – Claims Manager (Management Program) – San Diego, CA Aug 2022-Feb 2024
Mentor representatives
Resolve escalated calls
Provide advice on complex claims/answer claims questions
Monitor performance/call monitoring against metrics to help representatives meet service expectations and quality standards
Audit claims and activities worked, review and approve letters, payments, and reserves
Coach and develop representative’s customer care skills, call calibrations, side by sides
Coverage, feature, and liability daily reports
Present various ideas and work on claims projects
Tocaya Modern Mexican – FOH Manager – San Diego, CA Aug-Dec 2021
Evaluated back of house performance
Managed employee work hours
Conducted hiring interviews
Created sales, labor, and daily business reports
Completed inventory review
Resolved customer issues
REC Innovation Lab – Director’s Assistant - San Diego, CA Jan-July 2021
Managed emails and calendar
Co-hosted workshops
Participated in grant writing assistance and the application process
Managed calendar submission deadlines
Updated metrics, operations manual, and monthly reports, and REC Connect platform
Created manuals and job descriptions
Provided positive and/or constructive feedback in surveys to mentors
Wrote recommendations
TherACT - Executive Assistant - San Diego, CA Jan-July 2021
Organized/participated in weekly meetings
Administered weekly business updates
Managed calendar submission deadlines
Managed all communication between the team, executives, and business partners
Main point of contact for executives and all their business needs
Amy Hill – Executive Assistant – San Diego, CA Feb 2019-Nov 2020
Managed emails, calendar, travel reservations, and meetings
Assisted in operating art business
Reviewed and organized documents and business finances
Managed calendar submission deadlines
Assisted in managing and carrying out both personal and professional day to day tasks
Handled phone correspondence
Skills/Expertise:
Computer Skills: Microsoft Office, Outlook, Publisher, InDesign
Organization – managing multiple competing priorities successfully
Customer Service – in both Legal and Business settings
Excellent sales and marketing skills
Contact this candidate