Quality Assurance Store Operations
Resume:
LOR VUE
SKILLS
• Policies and Procedures
• Payroll Management
• Recruiting and Hiring
• Store Operations Oversight
• Revenue Forecasting
• Staff Scheduling
• Quality Assurance
• Training Management
• Business Leadership
• Problem Anticipation and Resolution
REFERENCES
Breanna Barron
********.*****@*****.***
Brian Xiong
************@*****.***
Gary Caldera
***********@*****.***
Encouraging leader and analytical problem-solver with talents for team building, leading, guiding and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
WORK HISTORY
December 2019 - September 2024
Store Manager McDonald's Restaurant, Fresno, CA
July 2010 - December 2019
Department Manager McDonald's Restaurant, Fresno, CA Evaluated store performance and incorporated feedback to implement improvement plans.
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Strengthened work flow productivity by hiring, managing and developing top talent.
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Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
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Monitored employee performance and identified performance gaps for corrective action.
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Established store tactics and strategies to achieve operational performance and sales goals.
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Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
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Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
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Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
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Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
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Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
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Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
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Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
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Grew department's team and technical capabilities with hiring and training of talented individuals.
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Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
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Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
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Evaluated individual and team business performance and identified opportunities for improvement.
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Analyzed business performance data and forecasted business results for upper management.
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CONTACT
Fresno, CA 93727
**********@*****.***
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EDUCATION
April 2024
Bachelor of Arts Human Resources Management
Colorado Technical University, Colorado Springs, CO June 2010 - September 2010
Associate of Arts Human Resources Management
Fresno City College, Fresno, CA
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