Customer Service Data Entry
Resume:
Timeisha Hunt
***************@******.***
Excellence in Customer Service and Sales
My objective is to provide Excellence to obtain a challenging position, utilizing my Customer Service and Sales Skills. Highly conducive to new technologies, exceptional social skills, and will prove to be an outstanding addition to the company team.
Qualifications/Skills
Excellent communication skills
Interpersonal, Sales, and analytical problem solver.
Adaptive to maintaining required performance measures for monthly score card.
Data Entry
Handling customer accounts with accuracy and efficiency.
Up-sale and renew existing premiums.
Multitasking E-Mail, Internet Surfing,, Typing 40 wpm, Faxing,, Multi-Line Phone.
Team oriented.
Independent workflow and conductive Micromanaging
Property and Casualty license for all 50 states.
Compliant and Accurate in Business procedures.
Billing
Customer knowledge and Retention
Work Experience:
USAA
P&C Insurance Sales and Servicing
Feb 2023 – Current
#1 Representative in Conversion, Sales, Customer Satisfaction and Retention since March 2024.
Top 10% Representative in the District.
Top 5% Representative in the District for Sales, Compliance, Customer surveys.
High quality Excellence in Customer Service.
Rewarded in Gold Tier for Customer Satisfaction and Retention.
Licensed in 50 states for P&C, Home, Auto, Umbrella.
Daily account maintenance, billing, sales and renewals in Home insurance Premiums.
Job duties and responsibilities include;
Calculating premiums and establish payment methods and eligibility.
Identify opportunities for, and solicit sales.
Elevated leads obtained through referrals, leads and renewal.
Account review to insure accurate coverage.
Calculate quotes and offer ups sales.
Explain policy changes and review updates.
Insure accuracy to maintain compliance.
Garden of the Budz
Cultivation Tech Assistant / Volunteer
June 2020 –November 2022
Provide quality care and attention to the growing process of the Plants Clone, Harvest, Transplanting, Watering, providing nutrients.
Maintain the company’s horticultural product by growing and caring to produce retail sales.
Apply technical procedures, such as timing, and metering devices to control Frequency and Feeding.
Regulating Humidity, Ventilation, Temperature, Light and pest management.
Record inventory and log data required by state guidelines. Recruiting and interview assistant.
Progressive
Service Consultant
Colorado Springs, Co
December 2019 - March 2021
Utilizes computer system to assist customers with account changes.
Policy verification, for auto insurance.
Dual Monitors and phone system.
Follow state guidelines to insure accurate insurance policies.
Data entry and customer Service Support.
Suggestive sales and bundling services.
Settle bills accurately through credit card or Bank account. Maintain quality in order to reach goals each month.
Triple C carpet and restoration
Receptionist TEMP
Colorado Springs, Co
January 2018- June 2018
Provide exceptional customer services for vacation homes, businesses, and residential homes that need carpet cleaning and repairs from floods, smoke, fire, mold and more.
Market and advertise.
Up sale and retain customers.
Make schedules and organize between coworkers.
Maintain curtsy, and professionalism, while making sure the customers property is left clean and orderly. Clean the office and maintain a well-kept front desk. QuickBooks.
Evicore Healthcare
Intake Rep
Colorado Springs, CO
January 2016 - September 2016
Answer inbound calls in support of client needs.
Performed queries in multiple databases and data entry.
Authorize MRI, MRA, CT, PET scans for UHC members.
Customer Service and Professional Skills
Duties also include answering customer queries, employee issues, problem solving, and conducting coaching and
Leading meetings to ensure that our monthly goals are met.
Veda salon & spa
Receptionist
Colorado Springs, CO
October 2015 - December 2015
Seasonal
Meet and greet our guests, partners and suppliers with respect and warmth and authenticity.
Utilizes a computer system to check guests in and out, run daily reports and select and block rooms for arriving clients.
Ensure all email enquiries are professionally handled quickly & effectively.
Suggestive sales in order to reach goals.
Stock and reface product.
Settle bills accurately through credit card or cash transactions. Reconciles all transactions at the close of the day.
Time Warner Cable
Customer Care Representative
Colorado Springs, CO
May 2010 to February 2011
Answered inbound calls in support of customer needs.
Performed queries in multiple databases and data entry.
Worked with new customers in the development of new accounts and the implementation of new cable, phone and internet services.
Provided support to the sales team, ensuring all sales and service objectives were met.
Performed market research surveys on customer needs and requirements.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new accounts.
Performs clerical and administrative duties to support the office/organization in all aspects.
Education
High School Diploma Sierra Senior High School -
Colorado Springs, CO
Aug 2006 to May 2010
Property & Casualty License
February 2023
Cosmetology
Paul Mitchell The Academy October 2016 - December 2017
The Salon Professional Academy March 2020 - August 2020
Contact this candidate