Customer Service Quality Control

LUZ FLORES VELAZQUEZ

Woodland, CA · United State

****************@*****.*** / 530-***-****

SUMMARY

Dynamic and results-oriented professional with over a decade of experience in production supervision and restaurant management. Proven ability to drive operational efficiency, enforce quality and safety standards, and lead diverse teams toward shared goals. Bilingual in English and Spanish, skilled in quality control, safety management, and customer service, with a reputation for meticulous attention to detail, problem-solving, and proactive leadership. Adept at coordinating schedules, managing inventories, and streamlining processes to meet production goals and enhance customer satisfaction. Known for a strong work ethic, integrity, and an unwavering commitment to team success and organizational excellence. Proficient in Microsoft Office Suite and well-versed in industry standards with Serve Safe certification.

SKILLS

Customer Service

Time Management

Safety Management

Bilingual English/Spanish

Cost Containment

Training and Development

Quality Assurance/Quality Control

Microsoft Word, Excel, and PowerPoint

EXPERIENCE

Safety Coordinator / CAL-VISTA EROSION CONTROL PRODUCTS - United States 04/2024 - Current Conducted regular risk assessments and hazard analysis across all departments to identify potential safety risks and implement corrective actions.

Collaborated with management to establish safety goals and metrics, consistently meeting or exceeding objectives.

Developed and enforced emergency response plans, improving employee preparedness and response time. Designed and implemented comprehensive safety training for over 150 employees, ensuring compliance with OSHA and other regulatory standards.

Spearheaded safety programs, resulting in reduction in workplace incidents and fostering a safer, compliant work environment.

Production Supervisor / Bright people foods - Woodland, CA 04/2018 - 02/2024 Maintained thorough documentation of production activities, quality checks, and inventory, supporting accurate reporting and compliance.

Streamlined production processes through lean manufacturing practices, minimizing waste and optimizing resource utilization.

Implemented comprehensive safety protocols and training, fostering a safe and compliant work environment. Collaborated with cross-functional teams to resolve production challenges and ensure seamless scheduling and workflow.

Led a team of production associates, enhancing operational efficiency and promoting a culture of continuous improvement.

Restaurant Manager / Burger King, - Davis, Ca 07/2008 - 04/2018 LV

Optimized inventory management and ordering processes to maintain cost control while minimizing waste and ensuring quality.

Oversaw financial performance, including budgeting, forecasting, and analyzing sales data to drive revenue and control expenses.

Managed daily operations, ensuring seamless service and exceptional guest satisfaction by fostering a customer- centric environment.

Worked closely with kitchen and service staff to create and implement seasonal menus, promotions, and events that increase customer engagement.

Partnered with culinary and service teams to introduce innovative menu items, seasonal offerings, and special events that boost guest loyalty.

EDUCATION AND TRAINING

High School Diploma

Pierce High School - Arbuckle, Ca

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