Customer Experience Accounts Receivable

Lynne Hunt

*** *** **

Avoca PA *****

Cell 570-***-****

I am looking for a career to utilize my knowledge and skills. Work History

Prudential Financial

WAH Temporary Position

Direct Contribution Processor

March 2020 to September 2021

I left due to contracting Covid.

My duties were to process rollover-in monies for individual as well as company retirement transfers of monies. I also worked on excel spreadsheets to enter in weekly contributions sent in by Companies on behalf of their employees. Another duty was to process loan payments made against employee retirement plans. I also processed checks sent in by Employers to cover their contributions on behalf of their employees

Bank of America

Short Term Temporary Position

Moosic PA

September 2018 to December 2018

I worked in the Wire Transfer Department. I was responsible for answering inbound calls from customers with questions regarding their wire transfers. I had to validate the customer, obtain the appropriate wire information to assist in verifying the completion or delay in their wire transfer. The wires were both domestic and international. I also assisted the customer with directions for the website to send documentation to assist with any delays. After I left, I was caring for my Mother before, during and post open-heart surgery with complications.

UPS

Throop PA

Short Term Temporary Position

March 2018 to June 2018

Accounts Receivable

I was responsible for making outbound calls to businesses to update accounts and take payments for past due accounts. I had to document each call or email contact attempted or completed. The minimum number of calls per day was 45. CVS Caremark

Hanover Township PA

Customer Experience

Short Term Temporary Position

November 2017 to January 2018

I was responsible for working on customer claims. Whenever an order is not processing a task is created. I had to work the task to find the error and fix it to send it to the next department for continued processing. This could be done manually or via email. Also, outbound calls to the customer when needed. Shred-It Stericycle

Dunmore PA

Short Term Temporary Position

Customer Experience Representative

June 2017 to October 2017

I am responsible for answering inbound calls to schedule a pickup for processing NAID (National Association of Information Destruction) approved confidential shred. I also assist with any billing questions from the customers and process any credits needed. I also assist with setting up different schedule requests, cancellations and updated.

Maximus

Pittston PA

Short Term Temporary Position

Appeals Processor

January 2016 to June 2017

I was responsible for effectuate the decision awarded to the appellant from their appeal via The Affordable Care Act. I review the final decision and sending the decision to the specific case worker from the various Insurance companies as well as the Federal Marketplace. I am also tasked with sending confirmation letters to the appellants or making outbound outreach phone calls as needed. In my duties I also have to use logic and SOP’S to ensure the appellant is given the correct amount of subsides and is given the correct dates from their awarded decisions. TMS Health (A Xerox subsidiary)

Moosic PA

Customer Care Representative

Short Term Temporary Position

May 2015 to December 2015

I take inbound calls for Bayer Corp Over the Counter Products. I assist customers with questions about the products as well as any issues they have with using those products. I create files that eventually get forwarded to the FDA. I was able to reassure the consumers on the usage of various over the counter products. I acted as a positive front-line representative for the company, installing confidence with what information I was provided. Highmark Blue Cross Blue Shield

Moosic PA

Customer Service Representative

Promoted to Lead Educator/Trainor

December 2012 to May 2015

I answer provider service calls for Highmark pertaining to Medicare Part C and Part D plans for their senior services. I solve claim questions and quote eligibility and benefits. I was promoted to Technical Support Service to aid our call representatives with questions while they are on live calls. I was then to Lead Educator for the site. I successfully taught four new hire classes and a new Medicare class well as one new business class for the site. I oversaw getting all new learning materials ready for the classes as well working directly with Highmark education department and our new internal recruiting office. I then took a lateral move to TMS.

TMG Healthcare

Customer Service Representative

Short Term Temporary Position

July 2012 to December 2012

I answer inbound calls from Medicare eligible members of Express script Inc., formerly Medco. I answer enrollment status and premium billing questions. I also ancillary tasks and updated coordinating with internal partners. Cigna

Customer Service Manager

August 2004 to October 2011

I worked with a team that has been JD Powers certified for four years in a row. I stared out as an entry level customer service call representative and within two months, I was moved to high lever accounts. I then progressed with learning internal processes to a single dedicated account. I serviced the needs of all that accounts employees and families in benefits, claims and authorization issues. Within three years of hire I was selected to be part of a new pilot program to become a Solution Specialist. This team answers call from our customer service agents for both medical and pharmacy. This was for clarification of benefits, claim questions, assisting in getting simple claims processed in “real time” as well as escalating supervisor calls. For the supervisor calls I spoke to the customer or their documented agent to resolve any escalated issues in a timely and professional manner. I have always met or exceeded any metrics set by my employer.

I left due to having a surgery and recovery time.

Contact this candidate