Customer Service Representative
Resume:
Melanie Sanchez
Director of Health & Safety Division/General Manager/Bookkeeper
Mission, TX 78573
*********@*****.***
To acquire a position of utilize my skills in a professional environment.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Maximus-Edinburg, TX
October 2023 to Present
Answer phones for 211 and help clients
Owner/Instructor
ME Safety Training & Consulting, Inc. McAllen, TX-Freer, TX August 2015 to Present
Safety Coordination, instruct contractor safety orientations, conduct field safety audits on crews, conduct Safe Land/SafeGulf, T.R.A.P. and S.E.M.S. awareness training, Medic First Aid CPR and AED courses, instruct monthly safety meeting, instruct safety class as needed to employees and to clientele, update all information on ISNetworld and PEC Premier, fill out OSHA quarterly reports, handle the Drug and Alcohol policy, prepared company files and handle all company audits from insurance company and National Compliance, renewal of all company certifications on yearly basics. Provide payroll and bookkeeping services to the company, answer phones, file, prepare associated taxes, work with clients,work with collections, did all HR paperwork on hiring and firing employees, worked collections on daily basics. Customer Service Representative
Senture-McAllen, TX
January 2021 to August 2022
Worked on state unemployment systems. Answered phones, questions about account and fixed issues with accounts.
Director of Health & Safety Division/General Manager/Bookkeeper Aranda and Associates Inc-McAllen, TX
August 2005 to August 2015
Provide payroll and bookkeeping services to the company, answer phones, file, prepare associated taxes, work with clients, handle all Safety Coordination, instruct contractor safety orientations, conduct field safety audits on crews, conduct Safe Land/SafeGulf, T.R.A.P. and S.E.M.S. awareness training, OSHA 10 and 30 General Industry Courses, Medic First Aid CPR and AED courses, American Heart Association Basic Life Saving and Health Care Provider courses, instruct monthly safety meeting, instruct safety class as needed to employees and to clientele, update all information on ISNetworld and PEC Premier, fill out OSHA quarterly reports, handle the Drug and Alcohol policy, prepared company files and handle all company audits from insurance company and National Compliance, handles all Master Services Agreements with Clients, renewal of all company certifications on yearly basics. Over saw filed crew on Shell Production, OXY USA, ExxonMobil, Enterprise Pipeline, and many more Oil & Gas companies, along with over seeing the safety of the company and filed crew I also would do all paperwork required by the clients.
Administrator/Bookkeeper
Our Lady Queen of Angels-La Joya, TX
February 2004 to August 2005
Provided payroll and bookkeeping services to the parish. Prepared associated taxes and reports provided computer input/output services for accounting and census, prepared bank deposits and record receipts. Registered new parishioners, helped with the sacramental notifications. Answered phones, filed. Administrated office making basic decisions, supervisor of secretary and custodians. Receptionist
Joe Arevalo and Associates-Hidalgo, TX
March 1999 to November 1999
Print, file and mail invoice to customers, Data entry, answer phones, greet customers. Administrative Assistant for Billing and Collections Danka Omnifax-Austin, TX
September 1996 to June 1997
Prepared summary reports with excel program. Other office duties typing, answer phones and filing. General Secretary
Sharyland I.S.D-Mission, TX
July 1995 to June 1996
Communicate with principals, teachers, parents, and students. Answer phones type letters, file documents, prepare and send purchase orders.
Education
Certification in General Outreach Instructor
University of Texas in Arlington - Arlington, TX
April 2013 to April 2013
Certification in Oil Gas Safety Training
PEC Permier Safety - Houston, TX
July 2012 to July 2012
Computer Bookkeeping Certification
South Texas Vo-Tech
October 1994 to January 1995
GED
La Joya High School
August 1990 to November 1993
Skills
• 10 Key Data Entry (10+ years)
• Accounting (10+ years)
• Accounts Payable (10+ years)
• Bank Reconciliation (10+ years)
• Bookkeeping (10+ years)
• QuickBooks (10+ years)
• Tax Experience (10+ years)
• Accounts Receivable (10+ years)
• General Ledger Accounting (10+ years)
• Financial Report Writing (10+ years)
• Office Management (10+ years)
• Payroll (10+ years)
• Accounts Receivable (10+ years)
• General Ledger Accounting (10+ years)
• Microsoft Powerpoint (10+ years)
• Account Reconciliation (10+ years)
• Auditing (10+ years)
• Office Management (10+ years)
• Journal Entries
• Financial Statement Preparation
• Financial Analysis
• Forecasting
• GAAP
• Business Analysis
• Microsoft Dynamics GP
• Customer service
• Bookkeeping
• Windows
• Front desk
• Typing
• Human resources
• Payroll
• Accounts payable
• Tax experience
• Accounting
• Office management
• QuickBooks
• Account reconciliation
• Oil & gas
Certifications and Licenses
First Aid Certification
Assessments
Elementary school classroom management — Proficient November 2020
Managing behavior in elementary school classrooms
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills Skill Level Last Used/ Experience
Quickbooks Expert Currently/20yrs
Shelby Bookkeeping Intermediate 10yrs ago/2yrs
Microsoft Office Expert Currently/20 yrs
Excel Expert Currently/ 20yrs
Ten Key Expert Currently/ 20yrs
Microsoft Word Expert Currently/20yrs
Microsoft PowerPoint Expert Currently/20yrs
ISNetworld Expert Currently/15yrs
PEC Premier Intermediate Currently/15 yrs
Languages: Spanish and English
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