Pre-Sales Product Manager

CORDELL WISE

Greer South Carolina 707-***-**** *************@*****.*** LinkedIn

Summary

Dynamic and results-oriented Pre-Sales Customer Operations Consultant with a robust background in product strategy, cross-functional team leadership, and building bridges to coordinate Product, Marketing, and Engineering into cohesive teams. Product development, and management of predictive analytic solutions. Leading discovery workshops, whiteboard brainstorms and deep dives to define objectives and requirements. Adept at data-driven decision-making, managing large datasets for solution development, and strategic consulting. Skilled in driving client value realizing and fostering inter-organizational collaboration. Strong expertise in sales and adoption strategies across multiple industries.

Skills

Product Lifecycle Management

Crafted and delivered compelling presentations for client executives

Sales and Adoption. Pipeline and revenue generation strategies

Proof of concept development

Cross-functional team leadership

Data manipulation and analytics

Client Relationship Management

User and UX Research

Agile Software Development

Database Management Systems

Project Management

RFP Development

Machine Learning

Marketing Strategies

Roadmap Development

Requirements Gathering

KPI Tracking

Technical Expertise

Decisioning Systems

Portfolio Optimization

Technical Tools

Jira, AHA, Agile Methodologies, Data Modeling and BI Tools, Demo Creation Tools, Analytic Platform Products (e.g., IBM SPSS), Data Visualization Tools, SQL, Excel

Experience

Strategic Product Manager 11/2021 to 11/2023

PSCU Raleigh, NC

Orchestrated cross-functional teams, leveraging Agile methods and tools, resulting in a boost in operational efficiency for Predictive Analytics products.

Drove a complete UI/UX overhaul for Predictive Analytics dashboards, achieving a 30% increase in user satisfaction.

Fostered client-centric collaboration, leading to a rise in client retention through comprehensive client discovery and feedback methodologies.

Collaborated with stakeholders to define product requirements and user stories.

Implemented impactful user research strategies, including surveys and interviews, contributing to a 15% improvement in product relevance.

Caretaker – 8/2019 to 11/2021

Assisted with the care of my Mother until her passing Raleigh, NC

Product Consultant 05/2016 to 08/2019

Critical Services Cisco (Chobanian Group) San Jose, CA

Introduced analytic KPIs for 400+ Premium-Service Managers, elevating engagement by 30%.

Conducted client-centric research, resulting in 5 new analytic prototypes, enhancing Premium-Service Manager feedback and customer experience.

Drove collaboration across marketing, engineering, and service teams, ensuring seamless operations and communication.

Established communities for consistent product offerings, improving operational performance globally.

Led development of network availability analytics, using large service databases to enhance service reliability for top-tier customers.

Analytic Platform Technical Solution Sales (Pre-sales BI and analytics) 03/2013 to 01/2016

IBM San Francisco, CA

Boosted adoption rates for IBM analytic platform products - 20% for Predictive Analytics (IBM SPSS), Business Intelligence (IBM Analytics, formerly Cognos), and 25% for Social Media Analytics (IBM Social Media Analytics).

Created compelling data model/demo assets, increasing client engagement by 30% and enhancing understanding of IBM's analytic solutions.

Project Consultant (Pre-sales) 04/2012 to 03/2013

First Data Corp San Francisco, CA

Collaborated with Citibank to build a proof of concept to optimize risk-reward profiles for 30 million credit cards.

Trained Citibank analytic staff, resulting in a proficiency boost and a reduction in system-related issues.

Principal Consultant -Scoring Products (Pre-sales) 05/2010 to 02/2011

Fair Isaac Corp San Rafael, CA

Drove product revenue growth by 30% with Top 10 financial institutions by demonstrating data-driven product value using live datasets to build practical applications using scoring solutions.

Developed a go-to-market strategy for a new application of an existing product demonstrating client value of over $20 million.

Director, Sales Engineer (Pre-sales) 07/2008 to 03/2009

First Data Corporation Vallejo, CA

Realized savings of over $1 million within 30 days by collaborating with a major client to effectively close a project that had been struggling for over a year.

Leveraged the platform to develop models and analytics seamlessly from client data.

SR. PRODUCT MANAGER 12/1999 - 07/2008

Fair Isaac Corp San Rafael, CA

Led collaborative efforts across analytical, IT, Marketing, and Sales teams for the redevelopment and successful re-launch of Fair Isaac's flagship Small Business Scoring Solution (SBSS) models and associated products. Also played a key role in the redevelopment of consumer Application Risk Models (ARM).

Executed end-to-end model education initiatives for internal and external stakeholders through various channels, including webinars, industry conference presentations, live training sessions, and online coaching.

Recognized as the Small Business Expert at Fair Isaac, providing insights to media outlets such as The Today Show, Forbes Magazine, Federal Reserve, Monitor Leasing Magazine, and Small Business Banking Magazine. Contributed story and article content to enhance the company's visibility and thought leadership in the industry.

Education

MBA

Thunderbird School of Global Management

BSc: Finance

Brigham Young University

Certifications

Customer Success Management Fundamentals - LinkedIn - Issued Sep 2021

Certified Product Marketing Manager (CPMM) - Product Marketing Alliance -Issued July 2020

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