Case Manager Management

VALERIE W. RANDOLPH

Washington, DC * 202-***-*****************@*****.***

Reentry Case Manager – Sr. Project Coordinator – Employment Specialist

Interim Top-Secret Clearance – granted 07.05.2022

Overview

Innovative Patient Care – Care – Reentry Case Manager – Customer Experience Manager with 13 years of providing case management to returning citizens from prison. Keep ability to utilize effective communication techniques in dispute resolution and customer experience.

CONTRACTED WITH THESE COMPANIES PROVIDING Reentry CASE MANAGEMENT

Fairview Women Half-Way House-Core DC- Salvation Army Harbor Lights – Miriam’s Kitchen

DC Recovery Community Alliance – (DCRCA) – 3/2004 – Present

Case Manager Reentry – Employment Specialist

Perform case management, recovery, and employment support. We are contracted with the Department of Health and Mental Health providing service to clients enrolled in Medicaid receiving medical care from community medical centers. Work with DC Public schools as tutors, also the adult literacy program working with grades K – 12. Meet with students and teachers, counselors to review students IEP. The teacher will discuss plans for the students upcoming school year.

Reynolds & Associates, DC Women’s Half-Way House – Washington, DC – 2/1999 – 12/2019

Residential Counselor – Work front desk checking in all returning citizens who live at this half-way house. Upon all citizens returning from their day out of the half-way house will perform breathalyzer, also full body search, perform clean room check, and bathroom check. As a Recovery Coach hold 3 times a day group and individual sessions. Work with DC housing to obtain stable housing. All clients meet with their Probation Officer, work with all clients reconnecting with family, working on life skills returning to society. Assist employment and job-training or obtaining GED.

SKILLS ASSESSMENT:

Accurate reporting abilities

Barriers and Interruptions

Mental Health Assessments – meet with Psychiatrist to determine care

Computer certification (MS) office

Mandated Reporter

Customer Service – Employment Specialist

Research, mission driven and focused

EDUCATION

Almeda University – Boise, Idaho – Master of Business 2003

Wilma Boyd College – Pittsburgh, PA – BA Hospitality & Tourism

Certified Recovery – Substance

Certificate of Evidence – Based Practices – Returning Citizens – Reentry spell

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