Customer Service Health Systems

Gray, Tasha B.

Mobile: 404-***-****

**********@*****.***

LinkedIn:

www.linkedin.com/in/tasha-gray-909513122

Tasha Benns Gray

Skilled in staff hiring, training, development, and empowerment.

Excellent interpersonal and relationship-building skills

Effective time management with multi-tasking skills

Focused experience in customer service and public relations

Adaptable to new responsibilities and challenges

Ability to work in a fast-paced environment.

PROFESSIONAL EXPERIENCE

WELLSTAR HEALTH SYSTEMS – Revenue Cycle September 2022 – Present

Precertification Specialist/Remote – Patient Access Services

Responsible for obtaining prior authorizations for outpatient diagnostic testing in a timely manner.

Assists with rescheduling appointments during on-going payer issues.

Liaison between physician office and insurance carrier to ensure appropriate authorizations for specialty exams.

Utilizes various departmental tools and provides daily escalation reporting to all facilities.

WELLSTAR HEALTH SYSTEMS – Single Business Office February 2022 – September 2022

Customer Service Representative/Remote – Billing Office

Responsible for account management, customer service and final disposition of patient account balances.

Created payment plans on self-pay balances.

Add/updated insurance payors for customers.

WELLSTAR HEALTH SYSTEMS - WINDY HILL February 2012 – February 2022

Medical Imaging Scheduling Supervisor/Principal Trainer

Organized department workflow to achieve goals and meet objectives.

Implemented testing education and training to support systems.

Responsible for hiring, retention and employee engagement of direct reports.

Oriented new employees and assured proper documentation of training.

WELLSTAR HEALTH SYSTEMS - WINDY HILL June 2008 - February 2012

Medical Imaging Scheduling Coordinator/Principal Trainer

Distributed education/policy and procedure documents to employees.

Prepared/distributed and graded all staff competency testing for the department.

Investigated and resolved customer/client scheduling issues and/or complaints.

Cooperated with leaders to provide quality service to patients, physicians, and other customers.

Maintained QA, PI, Safety and Regulatory records.

WELLSTAR HEALTH SYSTEMS - WINDY HILL December 2007 - June 2008

Medical Imaging Scheduling Team Lead/Principal Trainer

Trained new employees on the scheduling process.

Monitored trainees’ performance in workflow production.

Promoted positive feedback from new hires during training process.

WELLSTAR HEALTH SYSTEMS - WINDY HILL August 2004 – December 2007

Medical Imaging Scheduler

Performed clerical medical procedures that required independent judgment, ingenuity, and initiative.

Assisted physician’s office staff with scheduling issues in a timely manner.

Expertise of procedures that radiologists schedule.

Assisted Trainer in training of new employees.

Notable Achievements and Awards

Recipient of WellStar’s “Best of the Best” Award - 3rd Quarter 2006

Inducted into WellStar’s “Best of the Best” Hall of Fame 2006 (Developing Service Recovery)

WACHOVIA BANK – WHOLESALE LOCKBOX May 2003 – August 2004

Trainer/Coach

Trained associates to process payments for bank customers.

Assisted new hires with computerized tests.

Monitored trainees’ performance in workflow production.

EDUCATION

JACKSONVILLE STATE UNIVERSITY May 1997

JACKSONVILLE, ALABAMA

Bachelor of Science Degree

Major: Exercise Science and Wellness

Minor: Physical Education

Strengths

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Skills

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