Operations Manager Customer Service

Michael Douglass

Phone: 973-***-****

************@*****.***

Objective:

To pursue opportunities that will continue to build upon my leadership skills. To work for an industry leader that has opportunity for advancement and growth.

Qualifications:

Organized, customer service skills, leadership qualities, efficient, problem solving skills, communication skills, flexibility, team player, pride in work and accomplishments.

Employment History:

Johnson Health Tech / Johnson Fitness

2018 to 2021 - NJ Operations manager

·Oversee all daily functions of 44,000 Sq Ft – warehouse.

·Oversee Planning/Construction

·Oversee Racking, Dock Leveler Install, Floor layout

·Oversee Purchasing Delivery vehicles

·Oversee Hiring of Delivery Crews, Service techs and Office staff.

·Oversee/ Help with Commercial Equipment Showroom build out.

·Oversee/Warehouse/Delivery and install of Planet Fitness Equipment in Tri-State Area.

Fitness Transport, LLC

2010 to 2016 Owner Operator

·Manage equipment deliveries to customers.

·Schedule all customers, Submit corresponding paperwork and Billing

·Handle all aspects of warehousing, stock and truck maintenance.

Leisure Fitness, Inc

2006 to 2008 – NJ Operations manager

· Oversee all daily functions including Dispatch, Delivery and Service.

· Evaluate current team and interview/hire as necessary to build a winning team.

· Responsible for all delivery scheduling.

· Expanded NJ Ops delivery territory from 2 stores to 4 stores within 1 month of hire.

· Solely responsible for all inventories and cycle counts.

Gym Source

2002 to 2006 – Operations Manager

· Oversee all daily functions of 46,000 Sft - 40 million a year warehouse including Dispatch, Delivery, Service (Techs/ CSR), Shipping, Receiving, Distribution,

· Responsible for Hiring, Termination, Training, Inventory, Inventory control, Inbound & Outbound freight and maintenance of Wh equipment and building

· Relocated Main Warehouse to 70,000 Sft building and Hired/ Trained added staff. Organized warehouse layout and assisted in office design. Leased new vehicles for added volume totaling 15 24 FT delivery trucks and 8 service vans and 100+ employees.

· Trained new managers on System, Procedures, Inventory, Cycle counts, and Warehouse efficiency.

· Sent to other Warehouse locations to evaluate staff, Adherence to procedure and Wh Organization.

Assisted in new store build outs.

Omni Fitness Equipment Specialists

1998 to 2002 – Logistics Manager

· Hired as Logistics Manager overseeing 3 retail stores, 2 commercial sales representatives, and 4 warehouse employees.

·Responsibilities include: Purchasing, warehousing, inventory distribution/control, scheduling of all commercial/retail deliveries, management of staff, hiring and termination of staff, manager of customer service.

·Recently consolidated 3 warehouses into 1, expanding storage facility from 4,000 to 16,000 square feet.

·Responsibilities grew to 11 retail stores, 6 commercial sales representatives, and a warehouse with 12 employees.

·Trained and developed new warehouse managers within the organization.

MD Delivery Service

1995 to 1998 – Owner/President

·Independent contractor for various fitness companies including, Omni Fitness, Fitness Depot, Universal Fitness, and Natural Fitness.

·Responsible for purchasing and maintaining delivery vehicles, hiring and scheduling of staff, and establishing relationships with vendors and suppliers, overseeing P&L.

·Assisted Fitness Depot in maintaining 4 warehouses/retail locations.

NJ Home Fitness

1992 – 1995 – Warehouse Manager

·Responsible for running warehouse, deliveries, and customer service.

·Maintained and trained a staff of full time employees and 2 company vehicles.

·Promoted to full time sales manager.

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