Social Media Customer Service

ESTHER PIERRE ISAAC

617-***-**** ******.***********@******.***

SUMMARY

Creative and results-driven freelance writer with expertise in digital and social media content creation. Proven ability to engage audiences and promote content effectively across various platforms, including Instagram and Pinterest. Adept at crafting compelling narratives and delivering exceptional customer service, while resolving issues efficiently. Proficient in MS Office and video editing software, with strong skills in SEO optimization, copywriting, and audience engagement strategies. Committed to producing high-quality content that aligns with brand voice and enhances online presence.

SKILLS

Digital Content Creation

Social Media Management

Audience Engagement Strategies

Content Promotion and Marketing

SEO Optimization

Creative Storytelling

Research and Analysis

MS Office Suite (Word, Excel, PowerPoint)

Video Editing (CapCut)

Blog and Article Writing

Brand Voice Development

Customer Service Excellence

Social Media Advertising

Content Strategy Development

Analytics and Performance Tracking

Project Management and Organization

Copywriting and Editing

Issue Resolution

EDUCATION

Bachelor of Arts: English 2022

University of Massachusetts Boston, MA

EXPERIENCE

STUDENT SUCCESS COACH

City Year Greater Boston 08/2024 to Current

Provided individualized coaching and mentorship to students, helping them set and achieve academic, personal, and professional goals while fostering a positive learning environment.

Developed and implemented personalized success plans for students, incorporating effective study strategies, time management techniques, and resource utilization to enhance their academic performance.

Conducted regular check-ins and assessments to monitor student progress, providing constructive feedback and interventions as needed to address challenges and celebrate achievements.

Collaborated with faculty, academic advisors, and support services to create a comprehensive support network for students, ensuring they have access to necessary resources and opportunities.

Facilitated workshops and group sessions focused on skill development, including academic success strategies, career readiness, and personal development, to empower students in their educational journey.

WRITER & VIDEO CREATOR 12/2023 to Current

Girlhood Magazine

Developed and produced compelling video and written content for online platforms, focused on empowering women through business and technology.

Researched and scripted engaging content that resonated with target audiences, ensuring clarity and relevance to women's leadership and tech innovations.

Collaborated with subject matter experts to craft well-informed, accurate, and inspiring stories highlighting women's achievements in business and tech.

Optimized video content for various social media platforms, leveraging SEO and analytics to increase reach and engagement.

Managed content creation schedules and deadlines, maintaining consistent output across platforms while adapting to audience feedback and trends.

Teaching Assistant 07/2024 to 08/2024

IFSI SUMMER PROGRAM

Assisted the lead teacher in facilitating engaging classroom activities and outdoor learning experiences for Pre-K students.

Supported individual and group learning by providing guidance and encouragement to students during lessons and activities.

Listened attentively to the teacher's instructions and executed tasks to enhance the overall effectiveness of lessons.

Prepared classroom materials and resources, ensuring a well-organized and conducive learning environment.

Monitored student behavior and engagement, implementing positive reinforcement strategies to encourage participation.

ESL Teacher 06/2024 to 08/2024

IFSI ORGANIZATION

Designed and implemented lesson plans tailored to meet the diverse needs of adult learners, enhancing their language acquisition.

Created an inclusive and supportive learning environment that encouraged student participation and engagement in language practice.

Developed real-world scenarios and practical exercises to prepare students for effective communication in the workplace and everyday contexts.

Assessed student progress through regular evaluations and feedback, adapting teaching methods to support individual learning goals.

Fostered a positive classroom atmosphere by promoting cultural awareness and understanding, enriching the learning experience for all students.

CREATIVE WRITER 03/2024 to 05/2024

Zeezy Magazine

Crafted original, engaging content for various mediums, including websites, blogs, social media, and marketing materials, tailored to diverse audiences.

Collaborated with marketing teams and clients to conceptualize and execute creative campaigns, ensuring alignment with brand messaging and tone.

Edited and proofread content for clarity, style, and grammar, ensuring consistency with brand guidelines and industry standards.

Developed compelling storylines, scripts, and copy for digital and print media, creating immersive and memorable experiences for readers.

Managed multiple writing projects simultaneously, meeting deadlines while maintaining high-quality standards and creative integrity.

Extern 02/2024 to 03/2024

National Research

Executed in-depth secondary research to compile essential data on the identified policy influencers, including contact information, key contributions, and their overall impact on society by facilitating targeted engagement strategies.

Conducted research and gathered data to support team initiatives, contributing to informed decision-making and project development.

Participated in team meetings and discussions, offering insights and collaborating on problem-solving strategies.

Developed and presented reports or summaries of findings to supervisors, demonstrating analytical skills and attention to detail.

Engaged in networking opportunities and professional development activities, enhancing skills, and building relationships within the industry.

SALES CLERK 11/2021 to 09/2023

Coast Guard Exchange Boston, MA

Greeted and assisted customers in a retail environment, providing knowledgeable and friendly service to enhance the shopping experience.

Maintained a clean, organized, and visually appealing sales floor to create an inviting atmosphere that encouraged purchases.

Provided exceptional support to customers by addressing inquiries, resolving issues, and offering product recommendations tailored to their needs.

Collaborated with team members to achieve sales targets and promote store initiatives, contributing to a positive team dynamic.

Monitored inventory levels and assisted with restocking merchandise to ensure availability and maintain optimal sales performance.

BLOGGER (volunteer) 06/2022 to 08/2022

The Social Talks

Collaborated with team members to brainstorm and develop content ideas that aligned with the organization's mission and audience interests.

Promoted blog posts through social media channels and community outreach to increase visibility and engagement among target audiences.

Edited and proofread blog content for clarity, grammar, and adherence to brand voice, ensuring high-quality publications.

Wrote an article on experiencing anxiety from childhood that included using journaling and poetry as tools to manage thoughts and feelings. https://thesocialtalks.com/blog/managing-anxiety/

Monitored and responded to reader comments and feedback, fostering community engagement and encouraging dialogue around relevant topics.

CREW MEMBER 07/2019 to 07/2021

Dunkin' Donuts Boston, MA

Prepared and delivered food and beverage items to customers efficiently in a fast-paced environment, ensuring timely service and customer satisfaction.

Maintained high standards of food safety and hygiene while following established protocols and procedures.

Served as a leader for new trainees, providing instruction on equipment operation and best practices in customer service.

Collaborated with team members to ensure smooth operations during peak hours, enhancing overall efficiency and service quality.

Engaged with customers to take orders, answer questions, and resolve any issues, fostering a positive dining experience.

INTERN 10/2017 to 05/2018

Massachusetts Children's Alliance (MACA) Boston, MA

Provided administrative support for an organization dedicated to addressing child abuse, collaborating with community partners to create safe environments for affected individuals.

Documented client donations and maintained detailed records using spreadsheets to ensure accurate tracking and reporting.

Attended budget meetings to discuss funding strategies and explore opportunities for increasing investments in child welfare initiatives.

Supported the organizational mission to assist children in need by gaining insights into systems designed to implement effective solutions for families.

Assisted in developing and organizing outreach programs aimed at raising awareness about child abuse and available resources for families.

CERTIFICATIONS

Market research National Group Research at Paragon One 2024

Contact this candidate