Administrative Support Real Estate

Alexis Bowen 838-***-****

Accomplishments

* Transition from union employee to management employee and establish new relationships

* Establish interdepartmental relationships with electric and gas employees

* Developed spreadsheet for meter change tracking.

* Confirmed ability to satisfactorily interact with customers, outside agencies and other departments.

* Confirmed ability to handle duties that require independent judgment.

* Identify deficiencies and overall pipeline safety performance trends or patterns which may adversely impact the quality and safety of operations.

* Professional Experience

Supervisor Work Support - National Grid, Albany, NY June 2019 - present

* Promoted to supervise Office Technicians

* Supervise 22 Office Technicians in 10 locations

* Support continual development of union workforce by conducting safety discussions, coaching performance, leading HUBs, and performing appraisals.

* Supervise a diverse workforce to ensure job tasks are carried out efficiently and in accordance with Company policy

* Establish management relationship with union employees

* Prepare reports, interview and hire new employees

* Review and approve time entry and supervise clerical employees

* Manage day to day relationships with clerical employees and the supervisors they support

* Participate in emergency restoration activities as required

* Manage work queues and develop prioritized contingency work in order to capitalize on opportunities to achieve safety, efficiency, reliability, and financial goals.

* Provide “on-the-job-training” and mentoring of crew personnel as needed to maintain compliance obligations and/or meet quality standards for work being performed

* Office Tech, A-B –National Grid Albany, NY March 2017– June 2019

* Assemble, maintain and/or transcribe information from various sources, prepare and maintain reports, correspondence and records, forms and orders, prepare time and mileage reports.

* Check data for accuracy and otherwise assist in completing various types of orders, reports, and invoices.

* Communicate effectively with customers or, outside agencies, and other departments.

* Understand local labor agreements and geographical constraints.

* Update company records including but not limited to maps and various reports.

* Perform administrative support activities associated with the tasks and responsibilities several departments.

* Receive and dispatch information and orders in person and by telephone and online.

* Maintain equipment databases, work order systems, create work orders and work order closeout.

* Organized 2G/4G meter change.

* Gained extensive knowledge in real estate, radio, meter and test and gas departments.

State Central Register – Albany, NY April 2013– July 2015--Safety and Placement Specialist 2007- 2010 Haralson County, GA

* Perform interviews; prepare documents with speed and accuracy. Handle high volume calls that involve the worst day of some people’s lives.

* Used sound judgments to think and make decisions that impacted reports of abuse and neglect of children.

* Ability to apply creative problem-solving skills in a faced paced team environment.

* Demonstrate personal accountability and excellent organizational skills to deliver performance excellence.

* Effective communication and interpersonal skills

Software Skills

Microsoft Office (Excel, Word, Powerpoint), Storms, MITS, OMS, CSS, SAP and SAP GUI.

Education

Criminal Justice BA– Clark Atlanta University, Atlanta, GA 2006

Electrical Technology– Bismarck State University, Currently enrolled 2020

Additional references available upon request.

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