Customer Service Los Angeles
Resume:
Marsela Ramos
Long Beach, CA *****
****************@*****.***
Objective
Seeking a career in the import/export industry (preferably via air). OƯering great communication skills with excellent customer service. Looking for a challenging role where I can utilize my years of experience and skills. I excel in fast-paced environments individually and as part of a team. I am authorized to work in the U.S. and have recently passed the necessary screening and background checks required to work in this industry. Work Experience
2016-2023 FedEx Freight – Vernon, California
Billing freight shipments/schedule deliveries
Complete Skeleton Bill Report. CSR daily was responsible for working on OS&D shortages for SBO/BHP terminal.
Completed app., on hand freight, reconsignment & billing.
Dispatch daily/weekly assignments, front counter switchboard operator.
Answered high volume of phone calls/emails. Sent daily workload via email to correct personal.
Completed Skeleton Image Reports.
Reconcile freight shipments and place freight on legal hand notice. 2015-2015 Atlantic Air Pacific – Los Angeles, California
Prepared outbound shipments loads for various all airlines.
Confirmed pallet count (loads) for each flight prior to departure.
Book cargo with clients and confirm export cargo out.
Answered high volume of phone calls/emails
Provided rate quotes for clients as well as performed sales as required. 2010-2015 Swissport Cargo Services – Los Angeles, California
Prepared import/export flights, and IC clearances for clients.
Answered high volume of phone calls/emails
Front counter operations, met with all inbound/outbound flight crew.
Check customs for clearances on all freight that are on hold.
All data entry (AMS Import Shipments)
Submit airway bills into the system for all cargo departures/arrivals. Education
Downey High School – Graduating Year 2002
UEI College – Criminal Justice (Two years completed) Salary
Negotiable.
Skills
Bilingual (Spanish) Customer Relations. Call center. CSR. 80 WPM. Freight/Clerical experience. Microsoft OƯice knowledge. Familiar with IATA regulations & Dangerous Goods Certified.
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