Customer Service Inventory Management
Resume:
Héctor Gustavo Mogollon
*********@*****.***
Highly experienced and skilled professional with a strong background in document processing, customer service, and procurement seeking to leverage extensive skills in a challenging new role. Fluent in Spanish with proficiency in SAP systems, Microsoft Office, and a proven track record of effective problem-solving and inventory management.
Work Experience:
Florida Blue Boynton Beach October 2024 – Present
Concierge Specialists
• Making/taking high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.
• Using the computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.
• Listening and relating key information based on customers’ needs and their outbound campaign to apply appropriate responses and actions.
• Writing and communicating effectively within multiple communication channels including telephone and email environments.
Auto Zone West Palm Beach July 2024 – September 2024
Sales Customer service Associate
• Enhanced customer service through direct sales and support.
• Provided product information and assistance to customers.
• Assisted in inventory management and product displays.
• Helping customers with their needs.
CVS Pharmacy Freeport April to June 2024.
Sales Customer service Associate
• Enhanced customer service through direct sales and support.
• Provided product information and assistance to customers.
• Assisted in inventory management and product displays.
• Helping customers with their needs
Newell Brands Distribution Freeport February 2019 - December 2023
Collections Specialist
• Conducted bilingual (English/Spanish) communication for payment collection and root cause analysis.
• Managed SAP system transactions for account management.
• Supported claims department with account and payment discrepancies.
• Maintained detailed notes for each customer interaction for future reference.
• Performed account research to identify and resolve billing issues.
Johnson Service Group (Newell Brands) November 2018 – February 2019
Mailroom Operator
• Ensure timely and secure delivery of mail across multiple buildings.
• Managed the sorting and processing of outgoing mail with precise postage.
• Delivered and sorted incoming mail on the same day as receipt.
• Conducted multiple daily mail runs for delivery and pickup.
• Provided exceptional customer service with a focus on efficiency and cost improvement.
Midwestairbrush August 2018 - November 2018
Shipping and receiving - Customer Service
• Processed online customer orders and managed inventory.
• Coordinated shipping and prepared orders with optimal shipping methods.
• Served as the primary point of contact for dealers and distributors.
• Addressed customer inquiries regarding products and services.
Menards Corp. April 2018 – May 2018
Sales Customer service Associate
• Enhanced customer service through direct sales and support.
• Provided product information and assistance to customers.
• Assisted in inventory management and product displays.
Manpower (JP Morgan, Chase) November 2017- December 2017
Document Processor
• Processed and categorized legal documents
• Assisted team members with form identification and document sorting.
• Maintained detailed reports on document processing activities.
Infotree Service (Owens Corning) June 2017 – September 2017
Buyer
• Managed purchasing processes using the SAP systems.
• Conducted daily reviews of requisitions and purchase orders.
• Ensured accurate pricing and delivery dates for orders.
• Maintained supplier relationships and managed inventory.
Awakening Avatar Enterprises February 2006 – May 2017
Customer Service Representative / Purchaser
• Managed over 10,000 product purchases using SAP software.
• Maintained inventory and prepared orders for shipping.
• Developed a procedure manual and trained sales associates.
• Handled customer and vendor inquiries via email and phone.
• Processed credit card transactions and managed returns.
Education:
• College studies, 4 years Chicago, IL 2007
• Economics, 2 years Quito, Ecuador
Skills:
• Document Processing and Customer Service Expertise
• Processing in SAP system and SRM for order processing and inventory management
• Experienced in purchase order review and supplier onboarding
• Communicates with consumers and commercial accounts via email and handles phone inquiries
• Handling of purchase orders once created i.e. outstanding, incorrect coding etc.
• Strong organization skills and proficient in Microsoft office
• Excellent communication skills, fluent in Spanish and English
Contact this candidate