Customer Service Supply Chain, leadership, customer relationship/ serv
Resume:
Shalini Shobna Lata
Lathrop, California 95330
Cell phone: 209-***-****
Email: *************@*****.***
Personal Summary
A well-presented, industrious and highly personable individual who has extensive indepth experience of the entire industries. Able to gain the trust of customers by interacting with people from all backgrounds. Also having a proven record of contributing to the profitability of previous employers by generating income and revenue growth. Career History
Operation Manager at Pasefika Inmotion 2021 – 2024
Lead and manage a team responsible for various aspects of the import/export process, ensuring effective communication and collaboration within the organization.
Worked together with vendors and suppliers to negotiate terms, track performance, and keep solid relationships.
Focus on lowering lead times, controlling inventories, and optimizing the supply chain.
Retail/Distribution Manager at American Samoa Telecommunication Authority 2019 – 2020
Worked and liaised with other internal departments (Technical, Sales, Marketing and Customer service) to ensure that retail Oversee and managed the daily retail operations for all ASTCA retail stores and outlets (Tafuna, Nuuuli and Fagatogo).
Managed, motivated, and trained all retail staff to provide excellent customer service, increased sales and ensure efficiency in retail process and procedures.
Maintained high standards for quality and customer service are met.
Assisted with the recruitment and selection of retail staff and trained new hires.
Walked the retail sales floor regularly, talked to customers and employees and was able to identify and resolve urgent issues.
Managed stock levels and have made key decisions about stock control.
Managed security system daily e.g. Camera access for all three retail outlets for ASTCA.
Maintained professional and technical knowledge by attending educational workshops.
Provide accurate written and verbal reports to CEO and management.
Attend weekly management meetings with Retail and Distribution sales reports.
Find new ways to improve sales, meet sales targets, analyze figures, forecast volumes and strategize.
Organized special promotions, displays and events.
Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
Prepare quarterly Performance evaluations for Retail and Distribution employees.
Initiated changes to improve the business and company objectives are met.
Present monthly metric report for Retail and Distribution team to see how we are performing.
Digital Channels Lead at Territorial Bank of American Samoa – 2016 – 2019
Started from scratch at TBAS with the Digital Channels department.
Managed, motivated, and trained all Digital staff to provide excellent customer service, increased sales and ensure efficiency in Channels process and procedures.
Prepare process and procedures for Digital Channels space.
Handling customer queries face to face, over the phone or via correspondence.
Handling any issues with ATMs, fixing performing tests on ATMs.
Register customers both on personal and business online banking.
Conduct training for other businesses on the island on how to submit payroll/ACH on online banking.
Submit and approve payroll for other businesses on behalf of TBAS.
Assist Online banking customers on internal and external transfers.
Assist retail team with customer enquiries and surprise cash counts
Assist customers with ATM card ordering and releasing of ATM cards
Worked with customers ATM transaction disputes. Ensure we follow Reg E regulation.
Assist CFO with ATM card transactions, ensure accuracy reports are submitted during board meetings.
Provide accurate written and verbal reports to the COO.
Ensure team work is maintained at the Digital channels department.
Assist with returned items.
Assist with new account opening and loan applications for customers in need. Electronic Banking Specialist at ANZ Bank American Samoa year 2012 – 2016 Managing Electronic Banking space, ATMs, ATM cards, Merchants support (Point of sale terminals) and Register Online Banking customers, both personal and business customers.
Handling customer queries face to face, over the phone or via correspondence.
Presenting information clearly to customers, work colleagues and to third parties.
Handling any issues with ATMs, fixing ATMs, installing programs and performing tests on ATMs.
Embossing debit cards for customers by using Winlec and Custom Desktop Issuance software.
Working on customer disputes related to ATMs and POS terminals.
Verifying customer data to detect and identify fraud.
Complete investigation on merchants and ATMs fraud and load it on SharePoint.
Install ANZ Point of Sale terminals for merchants. Provide training to merchants on how to use ANZ POS terminals. Answering their enquiry about ANZ POS terminals.
Deal with merchants on chargebacks and retrieval requests/Visa and Master cards.
Sending chargeback letters to merchants.
Register both personal and business customers on ANZ online banking. Providing customers with their login credentials.
Provide guidance to customers on ANZ online product and services.
Assist online customers on internal and external transfers.
Representing the bank within the local communities.
Prepare monthly merchant profitability report.
Review daily reports to help determine where time can be saved, procedures can be improved, and still adequately comply with federal regulations. Accounts Payable Clerk at Trans International Hotel year 2010 – 2012
Preparing of payment vouchers for creditors.
Worked with VAT paid listing
Writing checks for creditors
Handling petty cash
Balance payment book and entering of local purchase order and invoices in MYOB program
Front Office Administration at Samuel K Ram Barrister and Solicitor 2005 - 2007
Incharge of court diary entering
Taking Dictations
Handling reception area
Mail book entries
Preparation of legal documents
Academic Qualifications
Brigham Young University – Bachelor of Science in applied Business Management
(ongoing)
Brigham Young University - Certificate in PathwayConnect 101 course - Life Skills
Certificate in PathwayConnect 102 course - Professional Skills, Certificate in PathwayConnect 103 course - University Skills
Ensign College – Certificate in Project mangement
University of South Pacific – Bachelor of Arts in Business Management
New Zealand Pacific Training Centre – Certificate in computer studies
Career and Management Training System – Advance certificate in computer studies MYOB (Computer Accounting)
Reference
Danis Allen
Information Technology (I.T) and Property Manager, Territorial Bank of American Samoa Cell: +1-684-***-****
Email: ******@******.***
Owen Peery
CEO & President @ Territorial Bank of American Samoa Cell: +1-684-***-****
Email: ******@******.***
Oshima Laumatia
Director, Lima Feasoasoani and Pasefika Inmotion
Cell: +1-684-***-****
Email: ****@**************.***
Contact this candidate