Customer Service Rep

Christina Sanders

***************@*****.*** 205-***-**** Birmingham, AL

SUMMARY

Seeking a Customer Service Rep role with 16 years of experience in customer-facing positions. Skilled in problem-solving, maintaining detailed records, and providing timely, quality service. Proven track record in managing staff, resolving customer inquiries, and ensuring satisfaction across retail environments. WORK EXPERIENCE

ERAP Birmingham, AL

Case Worker May 2023 - Jul 2024

• Managed a diverse caseload, providing comprehensive case management services, including intake assessments and appropriate referrals, while maintaining strict confidentiality and adherence to ethical guidelines.

• Maintained accurate and detailed client records, ensuring compliance with state regulations and laws, to facilitate effective case resolution and program support.

• Delivered timely and quality service to clients, addressing inquiries and resolving issues related to benefits, application processes, and program eligibility.

Zales The Diamond Store Birmingham, AL

Assistant Store Manager Sep 2020 - May 2023

• Developed operational guidelines to enhance store efficiency and ensured compliance with company policies.

• Managed daily store operations, including staff supervision, inventory control, and financial transaction oversight.

• Maintained rigorous financial record-keeping, contributing to the analysis of monthly financial outcomes to pinpoint improvement areas.

• Cultivated a team-oriented environment through clear communication, resolving customer issues, and mentoring new staff on service excellence.

JC Penney Birmingham, AL

Specialty Sales Representative May 2017 - Sep 2020

• Assisted in product selection by evaluating customer needs and aligning with product specifications and regulations.

• Resolved customer complaints through effective problem-solving, ensuring customer satisfaction and loyalty.

• Provided accurate transaction services as a cashier, alongside promoting products and informing customers on warranties, delivery schedules, and service contracts. Family Dollar Birmingham, AL

Assistant Store Manager Feb 2013 - Feb 2016

• Developed effective merchandising strategies by highlighting promotional items, resulting in increased customer engagement and sales.

• Fostered productive vendor relationships, securing timely inventory restocks and adherence to supply chain requirements.

• Managed store operations, including supervising transaction accuracy and upholding safety protocols to maintain a compliant and secure environment for staff and customers. Publix Supermarkets Birmingham, AL

Cashier and Customer Service May 2007 - May 2013

• Enhanced customer experience by delivering efficient and precise service, ensuring customer satisfaction through assistance with product location and inquiries.

• Maintained financial responsibility by accurately processing transactions, managing cash drawer, and detecting fraudulent activities to uphold company integrity.

• Contributed to store operations by supporting interdepartmental needs and upholding cleanliness standards at the checkout area, while adhering to safety protocols. EDUCATION

Woodlawn High School

High School Diploma, General

Birmingham, AL

May 1993

SKILLS

Customer Service • Leadership • Restaurant Experience • Time Management • Computer Literacy • Guest Services

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