Customer Service Front Desk
Resume:
LAMAREA
BROWN
************@*****.***
Charlotte, NC 28208
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
PROFESSIONAL SUMMARY
SKILLS
• Customer Service
• Time Management
• Listening Skills
• Cash Handling
• Telephone Etiquette
• Oral and writing communication
West Charlotte High School
Charlotte, NC • 06/2018
High School Diploma
EDUCATION
Comfort Suites Northlake - Front Desk Receptionist Charlotte, NC • 09/2022 - Current
Baymont Inn and Suites - Front Desk Associate
Charlotte, NC • 07/2021 - 09/2022
Walmart - Customer Service Associate
Charlotte, NC • 08/2020 - 07/2021
Continuum Global Solutions - Customer Service Representative Charlotte, NC • 09/2019 - 08/2020
WORK HISTORY
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
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Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
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Increased guest retention by maintaining a welcoming and organized reception area.
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• Collected room deposits, fees, and payments.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Organized front desk area to maintain a professional and welcoming appearance for guests.
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Answered customer telephone calls promptly and appropriately handled needs.
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Developed strong rapport with returning guests through attentive service and personalized interactions.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
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Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
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Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
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• Helped large volume of customers every day with positive attitude Conduent - Customer Service Representative
Charlotte, NC • 03/2018 - 09/2019
and focus on customer satisfaction.
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
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Achieved high-quality service by adhering to company policies and procedures during each interaction.
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Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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