Assistant General Manager

Robert Flores

***********@*****.*** C:310-***-**** Santa Monica, CA 90405

Hospitality Experience

Highly motivated Dining Room Manager with 30 years’ extensive experience within the independent restaurant & hotel environment, customer service background.

ALMA at the GROVE March 2022-August-2024

Assistant General Manager Los Angeles, CA.

*Responsible for the training, supervising, & termination of all front of the house

personnel.

*Create & maintain a team atmosphere to ensure that employees are

*Responsibilities include completing performance reviews & recommendations for

promotion, hiring, & advancement of front of house personnel.

*Oversee the Dining Room Area & the supervision of all Front of the House service

staff in accordance with operating policies and procedures.

*Responsible for ensuing that proper food handling procedures and presentation are

being met by the staff.

*Solicit guest feedback to understand guests’ needs and handle customer

complaints.

*Utilize management information tool to address trends in sales, promos, voids,

labor costs, food costs, and operational expenses.

*Establish standards of performance for the dining room area to maintain a team atmosphere to ensure employees are appropriately trained.

*Responsible for scheduling Restaurant Staff on a weekly basis.

*Preform Pre-Shift meetings to ensure that staff are well informed of all daily

activities such as Menu Changes & Specials, Reservations, Large Parties, VIP’s)

*Excellent organizational/time management skills, with the ability to prioritize tasks

and work well under pressure in stressful situations.

The Sunset Restaurant Malibu February 2019-March 2022

Assistant General Manager Malibu, CA.

*Manage day to day operations of front house staff of fifty & assist chef with back of house operations as needed.

*Manage by continually focusing on achieving restaurant profitability through revenue generation, cost control, guest satisfaction, and development of associates.

*Recruit, interview, and train all restaurant employees.

*Responsible for scheduling all front house employees.

*Conducted employee reviews coach counseling & any disciplinary actions.

*Preformed daily pre-shifts so that employees are well informed of daily specials &

any changes that might take place also to discuss any needs of employees or changes

that need to be addressed.

*Cash & banks are distributed to bar staff for daily operations.

*Strong leadership skills role model with a hands-on approach in any situation & all

areas of restaurant. The ability to manage with minimal supervision.

*Addressing problem situations to ensure that guests are being taken care of in a

timely manner.

*Work extremely well in stressful high-pressure situations.

*Exceptional hospitality and organization skills.

*Closing duties including of all staff checks have been closed & settled,

responsible for closing paperwork settling & end of day reports are being submitted.

Roy’s Hawaiian Fusion January 2015- February 2019

Dining Room Manager Pasadena, CA.

*Managing/leading activities of the staff and proactively executing flawless customer

satisfaction. Inspiring staff members to look at job responsibilities trough the guest

perspective.

*Handling employee conflicts and proactive guest issues prevention/guest relations

with patience & skill.

*Responsibilities include but not limited to overseeing of all daily function of entire

dining and banquet functions.

*Hiring, Training, Scheduling of front of house staff.

*Responsible for Front of House Inventory & Ordering.

*Communicating with culinary team to ensure menu accuracy according to BEO

day of event.

*Responsible for timeliness & efficient service for all meetings & social functions,

which meets or exceeds company standards.

*Ensure that SOP are in place for all areas to insure are updated.

*Conduct daily Pre-shift meetings for Front of House employees to ensure staff are

educated on products and all related issues for daily service.

*Opening & closing duties including cash management,

replenish of banks, employee closing paperwork are being correctly

entered & all end of day closing financials procedures.

*Quality control of operations including line checks, plate presentation.

*Ensuring restaurant complies with all federal, state, local wage & hour laws & labor

& employment laws including meal break compliance are being enforced.

Contact this candidate