Des Moines Customer Service
Resume:
Mitchell Lee Vedane
Des Moines, Iowa 50310
***********@*******.***
Attributes: Honest, Hardworking, Dependable, Trainable, Wise, Strong sense of customer service, Loyal
Work History:
November 2014- Present Unity Point Health Des Moines
Promoted to Supervisor in the Courier, Mailroom and shipping and receiving departments.
Duties include but not limited to:
: Overseeing the daily performance of fifteen employees on three campuses.
: Timely and accurate delivery of laboratory specimen’s, Pharmacist supplies, mail, medical supplies, food and linen to Methodist West Hospital, Iowa Lutheran Hospital and our fifty-four affiliated clinics in the Des Moines.
: Direct fleet manager of eight vehicles where I keep and maintain vehicle maintenance records.
: Indirect fleet manager of another eighty vehicles in the corporate fleet where I approve of the maintenance being performed and commutate the repairs to the department manager of which the vehicle belongs and renewal of registrations.
: Also responsible for the shipping and receiving docks at IMMC, ILH, Methodist West hospitals.
: Oversee third party courier services billing for accuracy.
: Responsible for all the corrective actions in the department.
: Yearly written performance evaluations for fifteen employees.
: Quarterly employee engagement surveys (Rounding) with website entries
: Writing of the bi-weekly Department work schedule and PTO schedules, organizing department moves and scheduling staff for moves.
: Finalizing timecards using Kronos time system.
: Tracking packages using VLP TRAJECT shipping system.
: Experienced with Microsoft Office Outlook, Word Perfect and excel programs.
: Modifying routes for efficiency.
: Filling in on all routes and docks when necessary.
: Monitoring of three postage accounts for accuracy and making sure they don’t run out of funds.
: Dailey safety huddles with employees to ensure a safe working environment.
: Coming up with creative solutions for mail delivery and supply chain problems.
Recent Continuing Education:
Dale Carnegie: Management styles 10/2019
Advanced HIPAA regulations recertification 6/15/2023
Internet security awareness training 5/9/2023
Hazardous –Materials recertification 12/28/2022
Child & Dependent Adult abuse training for mandatory reporters 10/01/0/2023
Management of aggressive behavior training July 2019
Crucial Accountability July 2023
Crucial Conversations July 2023
Online Hazardous Materials Training Through JJ Keller December 2023
Certified Folklift operator and trainer certifyme.net cert # 533492 6/7/2023
February 2014 – November 2014 Unity Point Health Des Moines
Hired full time as Clinic Route Courier
Duties: Delivering and picking up mail, supplies and linen to the Unity Point Clinics in the Metro area.
September 2010- February 2014 Unity Point Health Des Moines
PRN Supply Tech II
Duties: Multiple duties in many different departments. Courier- backup or relief driver for all delivery routes included mail delivery to clinics, laundry, biohazard collection, and food delivery to Unity Point Hospitals. Trained in the receiving department which includes internal department deliveries and in order fulfillment.
1985-2010 Excel Business Supplies Inc. /Vivid Impressions West Des Moines, Iowa
Duties: 1985 Delivery driver. The timely and accurate delivery of office supplies to various businesses within the metro area.
1986 Promoted to Warehouse supervisor
Duties: The overall shipping and receiving of office supplies. Accuracy of Inventory and order filling. Maintenance of five company Trucks. The supervision of eight delivery and warehouse personal.
Special training: UPS Worldwide shipping Software. Battery operated standup folk lift, Battery operated pallet jack. Manual pallet jack
1998-2008 Went to part time at Excel/ Vivid Impression to become at stay-at-home Dad.
Part time Duties included: Keeping an accurate inventory using cycle counts. Helping Vivid with special large print jobs and mailings. Sweeping Warehouse floors taking out garbage among other duties as assigned.
Special equipment usage. Was trained and learned how to use various machines and equipment. Large 2-ton paper cutter and two-color offset printing press.
2001-2006 First Realty GMAC (Formally) Prudential First Realty (Currently) West Des Moines, Iowa
Duties: Accurately and timely written legal paperwork to assist Buyers and sellers to purchase and sale of Real Estate. Show homes to prospective buyers. Negotiate terms of Offers.
* 2008-2010 Vivid Impressions* Excel business Supplies was bought by Payless office Produces of Omaha, Nebraska. In November of 2008 but not Vivid Impressions.
I stayed part time with Vivid Impressions until April of 2010.
Duties: Printing envelopes on a two-color offset printing press, maintenance of press and print shop equipment.
Education:
Graduate of Valley High School West Des Moines, Iowa
2001 Graduate of First School of Real Estate Urbandale, Iowa
Where I passed the Real Estate exam and received my Real Estate license
Class D CDL Iowa Department of Transportation
Interests and Hobbies:
The activities of my five children. They are involved in sports, band, choir, plays and musicals. I try to volunteer as much as I can either as a coach, Umpire, team Dad etc. I have coached baseball and softball at Beaverdale little league since 1999. My favorite hobbies are wood working, refinishing old furniture and creative cooking, BBQ and using my smoker.
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