Human Resources Manager
Resume:
Edgar Jair Rayos
Phone: 915-***-****
Email: ****.*****@*****.***
Experience of more than 20 years in the Human Resources area. Dedicated and passionate to develop positive employee relations and exceeding organizational goals, highly skilled and experienced in Labor Relations and Recruiting. Excellent problem solving and customer service oriented. Communication and interpersonal skills. Comfortable interaction within all levels and adept at peacefully resolving conflicts without affecting the financial goals.
Professional Experience
Conquest Healthcare Management - El Paso, TX Sept 2023 – Present
Human Resources Manager
Management & Administration of HR services like Labor Relations, Recruitment, Hiring, Training, and retention programs as well Payroll Processes for the 160 Hourly and Administrative employees according to US Labor Law.
Achievements
Communication
Employee’s recognition programs
Employee’s training programs
Retention & new employees’ program (Referral & Hiring bonus)
Disciplinary action process
Active and non-active Employee’s files administration
Payroll administration
Homewatch Caregivers El Paso Tx. (Services)
Human Resources Manager July2021 – Sept 2023
Management & Administration of HR services like Labor Relations, Recruitment, Hiring, Training, and retention programs as well Payroll Processes for the 1,200 Providers and Administrative employees according to US Labor Law.
Communication
Employee’s recognition programs
Employee’s training programs
Retention & new employees’ program (Referral & Hiring bonus)
Disciplinary action process
Active and non-active Employee’s files administration
Payroll administration
Transportation and Covid vaccination plan
Persona Signs de Mexico (Metal Mechanic Industry)
Human Resources Manager Jan 2018 – July 2021
Administration all services under HR for 110 employees at all levels and responsible for all labor relations according to Mexican Labor Law, hiring, training programs for EHS duties as well as implementation of human resources programs for retention and creation for better work environment, programs to bring down absenteeism and turnover, assessments resignation interviews as well Safety programs to avoid any risk of accidents and administration of benefits as Life Insurance and Medical Expenses for administrative employees.
Turnover & Absenteeism reduction Programs. (Turnover 1.09% Absenteeism .07%)
Implement Cafeteria service for the employees.
In recruiting a Referral program for the employees to assure the fluence of candidates
Implement Medical expenses for the administrative employees.
Implement Life insurance and minor medical expenses for all the employees.
Implementation Company Internal Rules book
NOM-035 program
Datamark de Mexico (Call Center & Data Entry Services)
Human Resources Coordinator Feb 2015 – Dec 2017
Administration all services under HR for 700 employees at all levels and responsible for all labor relations according to Mexican Labor Law & hiring duties as well as implementation of human resources programs for retention and creation for better work environment, programs to bring down absenteeism and turnover, assessments resignation interviews.
Programs to measure supervisor’s performance. Responsible for the recruit, selection and hire of personnel at all levels as well as promotions, meetings with INDEX Juarez every 15 days (Asociacion de Maquiladoras AC) and responsible for the medical department.
Work environment improvement programs
Survey to know the Supervisors attitude on production floor.
Turnover and Absenteeism reduction programs
Improve Cafeteria service for the employees with a Healthy menu. (Overweight reduction program)
Improve Employees Transportation service with an 87% employee’s approval
Complete a group of 200 agents for a call center to grow business to the company.
Health fair implementation
Wattera de Mexico (Molding Plastic Industry)
Human Resources Coordinator July 2012 to February 2015
Service to all personnel levels for a 200-employee company Supervision of the cafeteria and security services. Implementation of motivational programs for employees and manage labor relation situations according to the Mexican Labor Law, and programs to bring down absenteeism and turnover, assessments resignation interviews.
Implement cafeteria service.
Motivation programs for the employees
Events for the employees as (Mother’s and Father’s Day as well Christmas)
Implement a backup program for production employees.
Implement recreation programs in sports for the employees.
EDM S. de R.L. de C.V. Genpact Latinoamérica (Call Center & Data Entry Services)
Employee Relations & Hiring Manager March 2008 – November 2011
Manage labor relation situations according to the Mexican Labor Law, and programs to bring down absenteeism and turnover, assessments resignation interviews. Programs to measure supervisor’s performance. Responsible for the recruit, selection and hire of personnel at all levels as well as promotions and weekly meetings with AMAC (Asociacion de Maquiladoras AC) Induction programs for new hires Manage Personnel transfers from one project to another, responsible for publishing any open vacancies internal and external (newspaper) Customer service oriented.
Turnover and Absenteeism reduction programs
Customer service oriented for 1,600 employees at all levels Manage & Supervision of the cafeteria, transportation and security services. Implementation of motivational programs for employees and Recognition programs for the best employees every quarter
Improve cafeteria service.
Improve transportation service.
Celebration events
EDM S. de R.L. de C.V. Genpact Latinoamerica
Employee Relations Manager October 2004 – February 2008
Customer service for 1,000 employees at all levels managed & supervised the cafeteria, transportation and security services also implemented motivational programs for employees (Sports activities and picnics) Managed labor relation situations according to the Mexican Labor Law and implementation of programs to bring down absenteeism and turnover Assessments Resignation interviews Implementation of programs to measure Supervisor’s performance Select, recruit and hire personnel at all levels as well as promotions had weekly meetings with AMAC (Asociacion de Maquiladoras AC).
EDM del Norte GECIS Americas
Hiring Specialist April 2003 – November 2004
Select, recruit, and hire personnel at all levels Interviews for people of different nationalities Held Induction programs for new hires and ran promotion process, managed personnel transfers from one project to another and responsible for publishing any open vacancies internal and external (newspaper) Maintained employees’ files updated Customer service oriented.
RCA Thomson (Electronics Industry)
Hiring Manager June 2000 – December 2002
Select, recruit, and hire personnel for all levels Promotions Handled resigned interviews for employees Implemented recruiting and retention programs in collaboration with Human Resources Manager Implemented Labor Relations programs Union experience IMSS movements badges and uniforms control.
Recruiting & Hiring programs for around 200 employees per week
Education
Universidad Autonoma de Ciudad Juarez
MBA Human Resources July 2007
Universidad Autonoma de Ciudad Juarez
Professional in B.A. & Tourism July 1998
Skills & Courses
Fluent English
Professional Information
Motivational Time Administration
Relations and Communications
Mind development (how to be creative)
Oral reports
Teamwork
Stress Management
Life and Career Projects
ISO-9000
Lean Certification
Customer service oriented
Six Sigma
References
Alfredo Mendoza
Genpact Plant Manager January 2008 – May 2010
Phone 915-***-****
Ernesto Armendariz
Datamark HR Manager October 2013 – June 2017
Phone 656-***-****
Gilbert Quezada
Persona Plant Manager January 2018 - March 2020
Phone 915-***-****
Luisa Felix
Eaton HR Manager
Phone 656-***-****
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