IT analyst, customer service of Excellence, client Management

Lindsay Deibert

Commerce City, Co ***** • 303-***-****

************@*****.***

https://www.linkedin.com/in/lindsay-deibert-thinkfactory

Using technology to empower humans. Constantly thinking about solving human problems with technology while happily allowing AI to handle, repetitive tasks and automation.

Work Experience:

Northrange 303 LLC, Fredrick Colorado, Cloud Engineer, 12/2021-Present

Implemented Azure Cognitive Services for document management system, integrating with Microsoft Office 365 and Azure Cloud Applications. Heavy use of PowerShell to implement these systems.

Utilized Visual Studio 2019 for code deployment and developed Python and Java scripts for data evaluation, sorting, and storing

Ensured data security and authentication by implementing networking components and performing monthly data cleaning. Synced, merged and pushed data to SharePoint, OneDrive, and Blob Storage, and monitored system using MS Graph

Summit 7, Huntsville Alabama, Cloud Specialist (Office 365 Space) (MSP) 11/2020-06/2021

Managed client transitions to MSP space as a customer success manager and project coordinator as well as Facilitated communication between clients and system admins/telephony team.

Installed and configured Linux and Windows servers as well as administered Active Directory, DNS, and DHCP & utilized scripting tools such as PowerShell and Python for automation. Was in charge of Connectwise customisations for the MSP teams.

Lead the efforts in disaster recovery planning & maintained a 98% customer approval rating.

Evo Payments International, Denver Colorado, TIER III ENGINEER 08/2016-01/2018

Implemented HVAC system build-out in Denver office, Ensured compliance with PCI, HIPPA, SOC II, and NIST, Managed Veeam backup and replication

Built VMware VCenter HA for approximately 50 servers

Procured and stabilized Veeam & Managed Denver server room build-out

Mentored Tier I and II systems team & Managed projects and ensured change management and documentation standards

Consulting 12/2014-8/2016

Performed product design, data analysis, and benchmarking to support project development.

Collaborated with stakeholders to ensure effective communication and alignment.

Implemented security protocols and standardized processes to enhance data protection. Utilized scripting PowerShell and other scripting tools to achieve streamlined automated reports and

CORTADO INC (THINPRINT), Arvada, Colorado SOFTWARE CONSULTANT,11/2012-11/2014

Collaborated with German development team to enhance virtual printing efficiency over VPN

Assisted high-end clients in implementing printing infrastructure, leveraging expertise in VMWare and Citrix XenApp/XenDesktop. Delivered exceptional customer support and problem-solving, ensuring customer satisfaction.

Created and managed demo environments to showcase product capabilities and Provided expert advice and consultation on Windows best practices to customers.

Education - M.S. in Computer Engineering, University of Colorado - Denver, Denver, Colorado. Thesis: Dreaming Pine Ridge a project to bring Geographic Information Systems to the colleges of Pine Ridge to allow students to participate in a program that would harness wind and solar energy resources then sold back to the United States Government.

Personal and Additional work Projects I was paid for

Userlytics, 3 months, developed software application in Python with Django web framework. Was user in trying Bard

and providing feedback.

Airtable- trial with Mango 6 months, developed an enterprise-level information system using Java.

New Cloud Integration, 4 months, developed an information system for a local business using JavaScript.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

References:

Available upon request.

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