Supply Chain Customer Service

Charles Alexander Findley

Motivating leader with proven ability to create business and execute successfully, who builds teams of excellence that outperform short and long-term goals. Experienced in searching and creating businesses, developing products, costing, manufacturing, quality control, supply chain management, replenishment, compliance, trade, retail, private label, omnichannel, and marketing, with extensive knowledge of the national and international markets. Accustomed to managing business remotely, problem solving, and providing customer service of excellence. I enjoy both teaching and learning and understand that motivated people and win-win transparent relationships are essential to successful business. Experience

2022 – to date Gap Inc.

Director Strategy

Development of strategies to grow the sourcing of apparel products in Western Hemisphere/Americas by working with suppliers in allocating capacity and tracking new investments, amounting to $450M. Increased business allocation by 36% for Q1 2024, with smooth transition of programs from Asia. 2002 – 2022 Target Sourcing Services Guatemala

Sr. Managing Director

Managed and grew a $500M+ business in consumer goods to the United States, in seven countries across Latin America, through a vendor base and teams that managed supply chain, costing and negotiations, development, production, and quality. Lead and developed the sourcing and quality cross functional teams, working collaboratively to manage the vendor and factory matrix. Worked with other local reporting pyramids (Finance, HR, TCPS, IT). Responsible for leading, cross functionally, the TSS strategic priorities based on our vision, mission and values. Experience in working with global teams based in Asia and United States. Developed a strong apparel textile network across several Latin American countries, including Mexico, Central America, and South America.

Held several positions in the sourcing and quality areas:

- 2002-2004 Sr. Market representative - Managed woven business in the region in Nicaragua and Dominican Republic, growing the business from $300k to $1.5M

- 2004-2007 Sourcing Manager - Managed the regional sourcing team and a local supplier business of $85M, knits and woven categories.

- 2007-2010 Sourcing Director - Managed the total vendor matrix -local and FDI suppliers- with a total business volume of $450M+.

- 2010-2022 Sr. Managing Director - Managed sourcing and quality operations in the Guatemala, Mexico and Nicaragua offices, including the local support teams (HR, Finance, and IT), with a total average business of $500M+. Key achievements:

Cell: +502-****-****

E-mail: ***********@*****.***

http://linkedin.com/in/alex-findley-48481343

1. Added key local vendors to the matrix in Honduras, Peru, and Mexico, diversifying the products being sourced from western hemisphere (i.e. denim, men's basics, fast fashion knit tops). 2. Reduced fixed operation costs by centralizing the LATAM sourcing operation in Guatemala -closing the Mexico and Nicaragua offices.

3. Implemented quality assurance and control processes, improving the overall performance of vendors in the region (97% final inspection pass rate).

4. Elevated the local teams’ knowledge and understanding of the corporate vision and objectives around Diversity, Equity, and Inclusion (DEI) through the creation of a DEI local council. 1999 – 2002 Koramsa

Product Manager

Handled key denim accounts as a Product Manager for: Levi’s, Abercrombie, and Dillard’s. Coordinated and supervised the procurement of raw materials, managed production and customer service. 1997 – 1999 Salant Corp.

QC Manager

Supervised quality and production for brands like: Perry Ellis, Manhattan, and John Henry. Supervised and communicated production statuses to customers with solution options as needed. Coordinated and supervised product shipment logistics. 1993 – 1997 Jantzen, Inc.

Quality Control

Supervised quality and production in different apparel manufacturing facilities. Studies

University of Phoenix - B.S. in Business Finance

Western International University - Associate of Art in Business Workshops

Caltec International - Systematic Problem Solutions Workshop World Wide Flow College (JIT) Portland, OR. - Demand Flow Technology and Business Strategy Jantzen Inc. Portland, OR. Three months intensive trainings on: Apparel Line Balancing, Time Studies, Production Control, Inline and final QC, Cutting process.

Villanova University – Lean Six Sigma Yellow Belt

Strengths

• Effective communicator and presenter (Spanish/English)

• Accustomed to working under pressure and to prompt problem solving with a strong sense of urgency

• Team builder and leader who inspires and likes to learn and coach

• Creative and self-motivated accustomed to exceeding goals

• Analytical, detail oriented, hands on, and organized

• Strong business and entrepreneurial sense with understanding of local and international markets

• Fast learner, flexible, responsible, tireless, and proactive, treating the business as my own

• Experienced in strategy, development, sales, production, and international commerce

• Strong operational skills able to create and manage goals and budgets Highlights

• Started and grew business in Vietnam and China managed from Guatemala

• Improved efficiencies at various manufacturers by streamlining and improving processes

• I hosted multiple training trips to the region during which buyers, merchandisers, and colleagues from technical departments were trained in the production, shipping, and merchandising process.

• At Target, annual trips to Hong Kong, Shenzhen, Shanghai were made to discuss strategy and operations.

• Dual citizenship: USA and Guatemala

References are available upon request.

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