Customer Service Representative
Resume:
Arlington tx *****
***********@*****.***
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Skills ● Strong communication skills, both written and verbal.
● Ability to solve problems efficiently and handle difficult customers with professionalism and empathy.
● Detail-oriented with the ability to multitask and manage time effectively.
● Proficiency in using CRM software and other customer service tools. ㅡ
Experience Arise Virtual Solutions / Customer Service Representative
● Respond to customer inquiries via phone, email, or live chat in a timely and courteous manner.
● Provide accurate information regarding products, services, promotions, and policies.
● Resolve customer complaints or concerns by investigating problems and developing solutions.
● Maintain a thorough understanding of company products and services to effectively assist customers.
● Process orders, returns, exchanges, and payments accurately in the company’s system.
● Document customer interactions and maintain records of inquiries, complaints, and resolutions in the CRM system.
● Escalate unresolved issues to the appropriate department or supervisor when necessary.
● Follow up with customers to ensure their issues have been resolved and their experience is satisfactory.
● Identify opportunities to upsell or cross-sell products and services to customers.
● Collaborate with team members to improve customer service processes and enhance the overall customer experience.
Griffs / Cashier
● Greet customers with a positive attitude and assist them in the checkout process.
● Accurately process customer transactions using the POS system, including cash, credit, and debit payments.
● Address customer questions, concerns, or complaints and escalate issues when necessary.
● Provide information on promotions, discounts, and store policies. Wamart / Cashier
● Greet customers with a positive attitude and assist them in the checkout process.
● Accurately process customer transactions using the POS system, including cash, credit, and debit payments.
● Bag items and ensure customers receive their purchases in a timely manner.
● Address customer questions, concerns, or complaints and escalate issues when necessary.
● Provide information on promotions, discounts, and store policies.
● Balance the cash register at the end of each shift, ensuring accurate cash handling.
● Maintain a clean and organized checkout area.
● Assist with stocking shelves and maintaining inventory in the front-end area. Barber
● Provide haircuts, beard trims, and shaving services according to client preferences.
● Consult with clients to understand their grooming needs and recommend appropriate styles.
● Ensure cleanliness and sterilization of tools and work areas in accordance with health and safety guidelines.
● Maintain a professional and friendly demeanor, building rapport with clients.
● Offer grooming product recommendations and advice to clients based on their needs.
● Manage appointment schedules and ensure timely service for clients.
● Keep up to date with industry trends, techniques, and tools.Handle cash and card transactions, and maintain accurate records of services provided ㅡ
Education Tcc
2001
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