Property Manager Operations

Monica L. McLeod

954-***-**** ***********@*****.*** 1436 Avon Lane 24, North Lauderdale, FL 33068 Professional Summary

Detail-oriented individual with more than 15 years of experience managing Condominium and HOA associations under the directives of the Board. Excellent prioritization and management skills.

Skills

• Budget Preparation • Exceptional multitasker • Highly organized

• Record Management • Resident liaison • Project Management Experience

Operations Manager

First Service Residential -

Pembroke Pines, FL January 2024 – November 2024

• Oversee and manage the exterior projects for the twenty-three (23) condo association properties at Century Village Pembroke Pines.

• Oversee and manage Milestone and SIRS inspections.

• Coordinate wind mitigations to minimize potential risks and hazards.

• Conduct roof and gutter inspections annually.

• Oversee parking lot projects, such as striping and sealing or asphalt replacement.

• Oversee Fire Extinguisher inspections, keeping an annual log and ensuring compliance.

• Supervise backflow installations and certifications.

• Supervise exterior repairs such as catwalk, stone grinding, and walkway repairs.

• Manage insurance requirements pertaining to exterior projects to maintain compliance with insurance policies.

• Supervise elevator maintenance and repairs to ensure safe and efficient operations.

• Administer garbage chute maintenance and repairs for proper functionality.

• Facilitate contract renewals for laundry room services, ensuring uninterrupted service for residents.

• Manage maintenance and lighting upgrades for parking lots to enhance safety and visibility.

• Ensure the goals and needs of the boards are consistently met.

• Attend Board meetings and official managers meetings to discuss ongoing or future projects.

• Provide updates to the Property Manager’s and the executive board members s of the project’s status.

Property Manager

First Service Residential -

Pompano Beach, FL September 2023 – January 2024

• Provide management for the association on behalf of the board’s directives.

• Manage the functions of a team within a property providing professional management service.

• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.

• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.

• Initiate contact with new residents.

• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.

• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.

• Maintain and update the association portal with work orders, signed meeting minutes and Monthly Management Report.

• Provide directions to staff and assist in the investigation and resolution of problems.

• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels.

Property Manager, Portfolio

United Community Management Company Real Manage

Coral Springs, FL June 2023 to September 2023

• I managed and maintained twelve (11) portfolio properties and one (1) high rise condominium which crossed from Miami up to Coral Springs.

• I provided detailed weekly updates of any projects, meetings, inspections, and appointments I coordinated with the board of directors, vendors, residents, and personnel.

• Preparing financial statements and budgets

• Collecting monthly assessments and fees

• Negotiating with contractors and vendors

• Enforcing rules and regulations.

• Responding to community inquiries and feedback

• Collaborating with marketing and support teams

• Liaising with the board of directors and homeowners

• Performing administrative and management tasks

Property Manager

Property Keepers Management, LLC. -

Fort Lauderdale, FL June 2020 to June 2023

• I maintained seamless daily operations for Bermuda Club Condominium Association, a 55 plus residential community. The property consists of 66 acres which includes 972 units made up of one and two bedrooms in a well-maintained garden style condominium.

• The community consists of twenty-seven (27) three-story buildings, twenty-seven (27) elevators and machine rooms, as well as other enjoyable amenities: four (4) pools, a clubhouse with twenty-four (24) hour access to the ballroom, fitness center, and multipurpose room. Along with a tennis court, shuffleboard area, and a miniature golf course.

• I supervised an office and maintenance team of nine (9) employees.

• I prepared detailed budgets and reviewed financial reports with the board's budget committee.

• Demonstrated in-depth knowledge of community rules and regulations.

• Met with committees to discuss and resolve legal and environmental issues.

• Planned, scheduled, and coordinated general maintenance or repairs for residential properties.

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

• Collaborated with board of directors to address financial matters and develop budgetary guidelines.

• Manage and oversee operations, maintenance, and administration of properties.

• Compiled and conveyed operational and financial data to regional manager.

• Facilitated timely resolution to neighborhood challenges and tenant complaints.

• Coordinated and negotiated service agreements for trash removal, landscaping, and other property services.

• Built relationships with service vendors and submitted associated billing statements.

• Solicited and analyzed bids for repairs, renovation, and general maintenance.

• Investigated and resolved property complaints and violations to foster a pleasant living environment for residents.

Property Manager

KW Property Management & Consulting -

Miami, FL December 2007 to March 2019

• I managed the day-to-day responsibilities of a 400-unit condominium association in a garden style setting.

• Act as the company's primary coordinator to ensure that the company's efforts fully meet and exceed contractual property management obligations.

• Prepared annual budget for the association

• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables

• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference

• Provided detailed and accurate general status reports on all properties assigned

• Supervised on-site team members

• Established and maintained collaborative working relationships between departments, with coworkers and particularly with other members of a project team

• Acquired and maintained current knowledge of state and regulatory agency statutes and the client's community documents, policies, and procedures

• Initiated contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviewed available services, and reviewed the building rules and regulations

• Responded to phone calls and correspondence in a timely and professional manner

• Maintained a professional relationship with the BOD, Unit Owners, and vendors

• Conducted BOD meeting, when necessary, in accordance to Roberts Rules of Order.

• Created a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations

• Prepared professional presentations of reports, action plans, budgets, bid analysis, etc.

• Maintained and uploaded all documents into the management support systems accurately and update accordingly

• Monitored contracts regularly

• Evaluated and negotiated all contracts effectively prior to expiring

• Update all documents accordingly

• Maintain accurate resident records, files, and communication pertinent to the Association office

• Organized all files and vendor contracts

• Update menu boards, prepare Association newsletter, update Association website

• Processed violations, work orders, architectural control applications, lease applications, and sale applications regularly, as required

• Possessed all knowledge of assets cash balances and availability of funds for projects

• Monitored aging report and updated the collection module on a timely basis

• Kept up to date equipment maintenance logs, inventory, and update preventive maintenance manual, as necessary.

Education

High School Hialeah-Miami Lakes Senior High School Pharmacy Technician Beacon Career Institute

Tax Preparer Jackson Hewitt January 2012

LCAM Gold Coast Schools, Tamarac, FL March 2009

Realtor Gold Coast Schools, Tamarac, FL

Notary National Notary Association

September 2018

September 2020

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