Customer Service Store Manager

Samantha Neelings

People oriented,efficient,quick learner,go getter,with a pleasant attitude all in one Hanford, CA

• Any extended lapse of time not working was spent taking care of my mother as needed during a trying health decline through her least years.

• Head strong and assertive yet friendly and kind

• Responsible and reasonable

• Quickly observes situations

• Natural leader

• executes authority in a clear friendly manner

• People person, works great with others

• Acceptable work ethics

• Treats everyone with the same respect and kindness

• Keeps an upbeat and happy environment for employees as well as for the customers

• Excellent training and teaching skills

• Believes being on time for work plays a very important role for not just ones self but for the entire crew as well as customers

Organized,detail oriented and friendly

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Store Manager

Hanford Gift Shop-Hanford, CA

June 2023 to December 2023

Customer service

Taking cash or credit

Inventory

Stocking

Bookkeeping

Opening and closing 7days a week

Opening waitress/assistant manager/bookkeeping

Country Waffles / Blueberry Hill/ Perkos coffee cup-Hanford, CA January 2005 to June 2014

Opening and closing store

Responsible for balancing the safe

Bank deposits

Cash drawer balance

End of the day balances

Bookkeeping

Scheduling shifts

Seating

Greeting

Drinks

Taking orders

Deliver food

Bussing tables

Taking cash

Sectional side work

Customer Service Associate

An Enchanted Florist-Hanford, CA

January 2006 to May 2009

Customer service and floral delivery driver

Cashier/Customer Service/Sales Associate

Shell Gas Station / Convenience Store-Hanford, CA

January 2008 to September 2008

Cashier, turning on gas pumps,sales,stocking product Front End Receptionist

Jurols Hair Salon-Danville, CA

January 1996 to January 1998

Answering calls, appointment setting, merchandise control, bookkeeping for multiple hair stylists as well as for the salon itself, clean up at closing, product sales, cashier, data input Secretary Assistant/Receptionist

San Ramon Valley Times Newspaper/Ledger and Company-Pleasanton, CA January 1991 to January 1995

Answering phones, directing phone calls, recording customer complaints with a goal of customer satisfaction, data input and output, assisting secretary as needed, making coffee, making deliveries of newspaper misses of the day

Education

Some college in AA Criminal Law

College of Sequoias - Visalia, CA

January 2007 to June 2009

Skills

• Writing Skills

• Negotiation

• Serving Experience (10+ years)

• People oriented

• POS

• Computer Literacy

• iOS

• Legal Research

• Floral Design

• Microsoft Outlook

• Computer Networking

• Android

• Adobe Acrobat

• Cash Handling

• Adobe Photoshop

• Microsoft Windows

• Operating Systems

Certifications and Licenses

Food Handler Certification

Assessments

Management & leadership skills: Impact & influence — Proficient June 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Customer service — Proficient

May 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am a quick learner, a patient teacher and an efficient employee. I am born a leader. I can take control of a situation and handle it with grace. I possess the customer service skills needed to handle the public in a manner that leaves them comfortable, satisfied and coming back. I possess great work ethics and am a people person. I enjoy working with others. I am dependable.

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