Customer Service Real Estate

Byron Martinez

Cell: 240-***-****

Email: *********@*****.***

BYRON MARTINEZ, INFORMATION SPECIALIST, dedicated and detail-oriented Call Center Specialist with a strong background in handling health information inquiries. Extensive experience in responding to both oral and written inquiries from patients, their families, the public and health professionals while delivering clear and compassionate communication. Proficiency in translating complex medical and technical information into plain language, both verbally and in writing, ensures that information is easily accessible to all. Extensive experience and knowledge in a wide range of health and medical topics covered by different NIH Institutes.

Skilled at conducting through research to address complex customer needs while adhering to compliance protocols and maintaining confidentiality. Exceptional communication abilities that enhance the customer service experience, and adept at providing additional support to other contracts while maintaining strict client compliance standards. Eager to contribute expertise in health information management to enhance the customer service experience in an information center setting.

EDUCATION

Bachelor’s Degree, Business and Management, University of Maryland Global Campus, 2002

PROFESSIONAL EXPERIENCES

Real Estate Agent, ReMax (06/2014 to Present)

Dynamic real estate professional with a proven track record of success in property transactions. Skilled in market analysis, property valuation, and negotiating deals to achieve optimal outcomes for clients. Proficient in marketing strategies, utilizing digital platforms and traditional methods to enhance property visibility. Strong interpersonal and communication skills, fostering positive client relationships. Dedicated to staying abreast of market trends and continually enhancing real estate expertise. Committed to delivering exceptional service and ensuring a seamless buying or selling experience.

Bilingual Information Specialist, National Institute on Aging, NIH, JBS International (6/2012-5/2014)

Collaborated with the publications production team at the National Institute on Aging (NIA), managing content for health publications and the website by translating from English to Spanish. Responded to inquiries on Alzheimer's disease, memory disorders, and healthy aging via email and phone, providing information, contact details, and referrals to relevant health resources. Represented NIA at health fairs, staffing booths to engage visitors on topics such as research internships and distributing NIA materials to address their health concerns.

Business Office Manager, Greenridge Baptist Church Child Development Center (1/12 to 5/12)

Initially hired for a 10-week contract position, extended to perform general HR duties with emphasis on payroll, billing, and accounts receivable. Conducted staff interviews and recruitment, provided comprehensive information on organizational employment policies during candidate interactions, and facilitated employee benefit orientations. Also involved in selling enrollment spots to clients, resolving personnel and client issues, managing client enrollment database, and preparing bulletins and notices for both clients and staff.

Manager/Owner, Antonio’s Café, (6/2006-4/2011)

Directed and supervised all aspects of restaurant operations, with a focus on financial management, encompassing sales growth, cost control, and profit enhancement. Effectively led a team of 8 staff members, overseeing schedules and payroll. Addressed customer complaints promptly and implemented solutions. Additionally, facilitated employee benefit orientation.

Task Leader, Health Information Specialist, American Institutes for Research, SAMHSA (7/2004-6/2006)

Delivered information to doctors, nurses, health researchers, and the public, conducting thorough research on diverse health topics. Crafted written responses to email inquiries and managed voicemail messages. Processed publication orders and offered helpdesk support to OTP staff and physicians.

Health Information Specialist, Information Center, Matthews Media Group, Inc., NIAID (4/2003 to 11/2004)

Handled inquiries via mail, fax, phone, and email, entering them into relevant databases. Maintained electronic and paper files of inquiries and responses in accordance with departmental storage and archival procedures. Generated weekly and monthly productivity reports for client submission.

Medical Information Associate, Drug Information Technologies, Inc. (2000 to 2003)

Collaborated with the development team to update the medical information database monthly, incorporating new prescription drugs along with side effects, contra-indications, and drug interactions. Contributed to the maintenance of ICD-9 and ICD-10 coding/billing systems. Adapted codes from the German-based ICD-10 system to English (ICD-9CM) and subsequently translated them into Spanish.

SKILLS

Microsoft Windows, Internet

LANGUAGE COMPETENCY

Spanish native speaker

English

CERTIFICATIONS

Maryland Real Estate License, 2011

International Classification of Diseases, Clinical Modification (ICD–9–CM) Certification, Montgomery College.

English/Spanish translation comprehension certification from Language Testing International 2013

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