Customer Service Representative

Lois A. Mickens

********@*****.***

Objective: To provide top-tier service that exceeds expectations by being a team player, self-starter, and utilizing interpersonal skills to benefit the company.

About: I am a hard worker who loves to work with people. I am honest, dependable, and organized. If given the opportunity to prove myself, I will no doubt become an asset to the team and the company. The gaps in my employment are due to me taking time away to homeschool and care for my children. Now that they are stable I am ready to get back to work. Thank you for taking the time to read my resume. Looking forward to working with you!

Professional highlights:

●Communication Skills

Verbal and Written communication

Active Listening

Presentation Skills

Teamwork and collaboration

Conflict resolution

●Customer Service

Handling customer inquiries and complaints

Building customer relationships

Problem-solving

●Administrative Skills

Scheduling and coordinating

Data entry and management

Office management

●Technology Proficiency

Basic computer skills

Familiarity with common software and applications

●Sales Marketing

Sales techniques

Understanding customer needs

Cold calling

Experience:

Customer Service Representative - All Web Leads 2021-2023

Customer Service Representative - Washington Heights Veterinary Clinic 2018-2019

Court Clerk - Galveston County Court 2008-2010

Underwriter - American National Insurance company 2000-2006

-Promoted from Clerk position

Education:

High School Diploma - Hitchcock High School 1990

Certificate in Cosmetology - College of the Mainland 1991-1992

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