Customer Service Orange Park

AMANDA STILLEY

**** ********* ** ****** ****, FL 32073 Call 904-***-****

**************@*****.***

CAREER OVERVIEW

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations .

CORE STRENGTHS

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Telephone inquiries specialist

Strong organizational skills

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Customer service expert

Active listening skills

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Telecommunication skills

Sharp problem solver

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Adaptive team player

Energetic work attitude

ACCOMPLISHMENTS

Customer Assistance

•Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

•Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

•Greeted customers upon entrance and handled all cash and credit transactions

•Assisted customers over the phone regarding store operations, product, promotions and orders.

WORK EXPERIENCE

Customer Service Advisor 10/2019-11/2024

Parallon Orange Perk, Florida

•Insurance services,Passport Verify Insurance, Adding Insurance

•Hospital Billing and Payments Calculate and Collection

•Financial assistance

•Word, Excel, Power Point

•Incoming Phone Calls, Account Verification HIPPA

Sales Consultant 10/2014 2019

FiveStarVision Sprint Orange Park, Florida

•Drive the sales of products and services by achieving or exceeding sales targets.

•Build customer loyalty by providing prompt and exceptional sales and post sale service.

•Ensure customer concerns are resolved with urgency and good judgment.

•Stay knowledgeable about our products, services, promotions and policies.

•Participate in ongoing training and coaching initiatives.

Photo Lab Specialist 08/2011 to 07/2015

Walmart Jacksonville, Florida

•Performed work involved in developing and processing photographic images from film or digital media.

•Answered questions and resolved issues based on phone calls, and/or letters from our customers, oral and written communication.

•Observing, receiving, and otherwise obtaining information from all relevant sources.

•Worked independently and in partnership with others to meet and exceed customer expectations and requirements.

Shift Manager 05/2006 to 09/2014

Mcdonalds Orange Park, Florida

•Overseeing all operations from greeting customers to the quality and speed of service in all restaurants.

•Overseeing that adequate maintenance of equipment.

•Keeping track of outlet s inventory and monitoring the quality of products supplied.

•Encourage team work, Created floor plans.

•Versatile and flexible at a managerial and operational level.

EDUCATIONAL BACKGROUND

HIGH SCHOOL DIPLOMA 05/2002

Ridgeview High School, Orange Park, Florida

Medical Assistant 05/2009 to 05/2010

Everest, Jacksonville, Fl

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