Customer Service Quality Assurance
Resume:
Jaquone Williams
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Highly motivated and dedicated professional with experience ranging from customer service, quality monitoring, training to a high standard. Well organized, result oriented individual with proven ability to implement standards, procedures, and processes that improve quality assurance. Looking to apply my techniques to produce and modify products and implement design skills to ensure excellent results on every project. Capable of leading and motivating individuals to maximize performance, while focusing on service skills and developing product knowledge. CORE COMPETENCIES
Leadership Oral/Written Communication
Creative Thinking Problem Solving
Problem Solving Organizational Skills
Time and Attendance Technological Compliance
PROFESSIONAL EXPERIENCE
Ames Construction
December 2021- October 2023
Operator
● Operated heavy equipment, including motor graders, heavy loaders, carryalls, bulldozers, backhoes, roller scrapers and tractors.
● Assembling PV racking and installing PV modules
● Loading and unloading equipment or Loading or unloading Solar panels
● Assisting in the building or construction of various things Some specialized tasks may require on-the job training
● Effectively using heavy and light equipment, depending on the jobsite/assignment
● General cleanup and clearing of debris, including sweeping, cleaning, washing, and unloading or burning debris
● Responsible for the preparation, handling, and supplying of materials to be used by other crafts
● Can be assigned to Photovoltaic (PV) Crews, PV support crews, PV Installer, QAQ performs other duties as required
● Moving dirt or other material as directed in plans or by supervisor Canal Point Apartments
December 2020-September 2021
Maintenance work
Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features (pools, spas, ), fitness equipment, and waste management systems
General maintenance of currently occupied apartments, involving basic troubleshooting, appliance repair, electrical work, and plumbing experience
Assists in conducting routine and periodic community inspections to identify safety and risk management concerns, keep the community in good repair, and communicate concerns about the physical needs of the community to management
Diagnoses problems and repairs in the areas of electrical, plumbing, and appliances
Work directly with residents and team members to diagnose, assess and repair issues
Correct plumbing issues
May perform painting projects ranging from full interior painting of property units to minor touch up and repair of walls and woodwork
Maintains the grounds, common areas, and amenities Blue Light Construction and Labor
June2019-November 2020
Construction work
● Clean and prepare construction sites by removing debris and possible hazards
● Load and unload building materials and equipment
● Dig trenches, backfill holes, and compact earth in preparation for construction
● Operate and control heavy-duty equipment and machinery like bulldozers, cranes, and excavators
● Build or take apart bracing, barricades, forms, scaffolding, and other structures
● Follow construction plans, blueprints, and instructions provided by coworkers Hard Hat Solar
July 2017-April 2019
Solar panel installer
● Assessing locations to ensure they are suitable for solar panels
● Measuring up areas for installation
● Making adjustments to building surfaces so panels fit and are adequately supported
● Installing and maintaining solar panels on homes, business premises or open land
● Connecting solar panels to an electrical system
● Grounding electrical equipment and checking wiring
● Adhering to strict health and safety guidelines
● Performing maintenance checks and fixing solar panels
● Using a variety of technical equipment and tools Hartson-Kennedy Cabinet Top Co., Inc
May2015-May2017
Making cabinets
● Prepare and present plans.
● Interpret blueprints and drawings.
● Prepare estimates in consideration of budgets.
● Design and build custom cabinetry according to customer specifications.
● Build and fashion custom doors and frames.
● Operate machines and tools to form materials to specific measurements.
● Oversee fabrication and installation of products. EDUCATION
Cafe Climb Gulfport, MS 2016
Mississippi Gufl Coast Community College Gulfport, MS 2019 TECHNICAL EXPERTISE
Microsoft Office, Dashboard applications, PeopleSoft, Time and Attendance References available upon request
Contact this candidate