United States Customer Service
Resume:
Timothy D. Aguirre
************@*****.***
Objective
To contribute my experience and technical acumen to achieve rapid, accurate and quality effective results in-line with the desired business needs while maintaining a positive, productive work environment.
Strengths
Leader, self-starter, disciplined, professional, high aptitude, organized, budget & resource savvy, process compliance driven, customer service & quality assurance driven, team-builder, able to deal with friction
& chaos, excellent written & spoken language skills. Education
Tulsa Vocational Technical School – Technical Electronics – 1983 Graduate – Graduation Certificate United States Navy – Basic Electronics School – 1984 Graduate – Graduation Certificate United States Navy – Data Systems “A” School – 1985 Graduate – Graduation Certificate United States Navy – “ASWMOD CVTSC” School – 1986 Graduate – Graduation Certificate
*ASWMOD: Anti-Submarine Warfare Module
*CVTSC: Carrier Vessel Tactical Support Control
Relevant Experience
Williams Companies – 6 Years: 2013 – 2019 - Williams Core Hosting and Cloud Services Technical Project Manager
• Co-Project Managed during the “Williams ERP Financials OUR12 Upgrade Project” in charge of 12 Personnel over Seven IT Disciplines to approximately 200 service providers.
• Lead Project Managed during the “Williams ERP Financials Migration to Linux Project” in charge of approximately 200 Personnel over approximately 30 IT service points. IBM – 9 Years: 2004 – 2013 - Tivoli Storage Management Backup and Recovery Systems Administration
• Global Service Security Compliance Officer over approximately 20 North American accounts.
• Server Hardware & OS Administrator and associated programming skills
• Disaster Recovery Automation Administrator and associated programming skills
• Database & Applications Administrator and associated programming skills
• End Client Server & Database Support Technician and associated programming skills Williams Companies – 6 Years: 1998 – 2004 - Tivoli Storage Management Backup and Recovery Systems Administration/Technician
• Hardware & OS Administrator/Programmer
• Disaster Recovery Automation Administrator/Programmer
• Database & Applications Administrator/Programmer
• End Client Server & Database Support Technician/Programmer MAPCO Incorporated – 1717 South Boulder, Tulsa Oklahoma – 7 Years: 1991 – 1998
• MAPCO Corporate – Tivoli Storage Management Backup and Recovery Administration/Technician
• MAPCO Corporate – Telecommunications & Network Systems Administrator/Technician
• MAPCO Corporate – IBM AIX & RS/6000 UNIX Systems Administration/Technician
• MAPCO Coal – Netware Server & Local Area Network Administration/Technician MicroAge Computer Company – 5810 South Skelly, Tulsa Oklahoma – 18 Months: 1990 – 1991
• x86 Desktop/Laptop Computer Systems Repair Technician
• x86 Desktop Peripheral Equipment Repair Technician
• x86 Desktop Productivity Application Technician
United States Navy – 6 Years: 1984 – 1990
• OE Division Night Shift Supervisor over 5 Shops & 12 Personnel
• OE Division Training Petty Officer over 5 Shops & 26 Personnel
• Data Systems Technician – Anti-Submarine Warfare Systems Technician
• x86 Micro-Computer & x86 Micro-Computer Productivity Application Systems Technician
• Circuit Card Micro-Chip Repair Technician
Familiar Technologies
• IBM RS6000 & P-Series Enterprise Server Technologies
• IBM 3584 LTO1/2, IBM 3494 3590 Data Library Technologies
• IBM SSA, Dell EMC, NetApp SAN Technologies
• IBM DB1/2, Oracle & MSSQL Database Engine Technologies
• Firewall, Security & Load Balancer Technologies (Cisco, Palo Alto Network & F5 Technologies)
• ROLM 8000 Telecommunications Technologies
• IBM & Cisco WAN/LAN Router, Bridge, Hub Technologies
• x86 Server & Client Chipset Technologies (80086, 80088, 80286, 80386, 80486, Pentium, Pentium Pro)
• Word Processor (WordPerfect, MS Word)
• Spreadsheet (Lotus 123, MS Excel)
• Internet Browser (Netscape, MS Internet Explorer, Chrome)
• Emulation Software (Qualcomm Eudora & NetManage Chameleon)
• eMAIL (Lotus Notes, DaVinci, MS Outlook)
• Collaboration Technologies (Skype, MS Teams)
• Antivirus Software (McAfee, Norton AV,
• Batch Programming (UNIX KSH, SQL Select, MS DOS Batch) Service Awards
• Williams Companies 29 Year Service Award
• Twice a Williams Companies Champion Award Recipient
• IBM Meantime Excellence Award Recipient
• United States Navy:
o Carrier Group One Rear Admiral Divisional Night Shift Supervisor Commendation o USS Constellation Commanding Officer Outstanding Damage Control Commendation o Honorable Discharge
o Navy Good Conduct Ribbon/Medal
o Meritorious Unit Commendation Ribbon
o National Defense Service Ribbon/Medal
o Armed Service Expeditionary Ribbon/Medal
o Navy Sea Service Ribbon/Two Stars
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