Customer Service Call Center

Leslie Thomas

Mesa, AZ ***** 843-***-****

************@*****.***

EXPERIENCE

**** ******** ****** *******, ** – Voter Registration Temp -Data entry for all voter registrations coming into Maricopa County. Use ERO program for entry, along with multiple other programs to research and verify each applicant’s information. Audit registrations, processing mail returns and forwards to update county database for VR. Cross departmental assistance in ballot processing with MCTEC to make sure deadlines are met for all ballots turned in.

2023 – 2024 Toasted Mallow Cupcakery Chandler & Gilbert, AZ - Head Baker -Produced daily goods for 2 store locations, worked with clientele for in person & online for orders, tabulated weekly supply orders, created content for both stores social media accounts.

2021-2022 InfoQuest HR Remote Lead Background Screener & Operations Assistant -Ran background checks which included credit checks, court/arrest records, tenant applications, I3 Drug Screening program, FRS System, Accurint & E-Verify orders. Various levels of security checks for local & national companies. Assisted clients via emails, calls, and conference calls to field any needs and/or questions about requested reports, or services offered.

2020-2023 Charleston Neuropsychology Remote Medical Billing Assistant -Utilized Therapy Notes for all medical billing, co-pay & insurance entry for all doctors in practice. Worked with Blue Cross Blue Shield, Medicare, Tricare & multiple other insurance companies for all payment processing. Updated all incoming payments & adjustments for physicians’ pay charts.

2016-2017 Sprinkles Cupcakes Dallas, TX - Head Opening Baker -Goods provider for Dallas, Frisco, Austin & Houston locations, baked all goods required to open shop daily. Delivered batters & various supplies to all Texas locations, 8 hours round trips weekly to bring all Texas locations their needed inventory for their own bakers. Produced corporate & charity orders as well, working overnights and holidays when needed to meet customer & store demands.

2011-2014 Time Warner Cable Myrtle Beach, SC - Customer Service/Sales Agent -Fulfilled all cable/internet/phone needs. Scheduled any new work orders installs/service issue appointments/property surveys for new site builds and utilized KRONOS/ICOMS/Convergys systems. -Worked with staff throughout 6 local offices to solve consumer issues, coordinated with local/regional/national conference groups for webinar training, and in spare time, volunteered with the company for FIRST Robotics, Connect A Million Minds, The Red Cross, S.T.E.M. school programs, and The Boys & Girls Club of America.

2008-2011 Williams-Sonoma Myrtle Beach, SC - Sales Associate/Culinary Instructor

-Retail associate for high end kitchen & home items, met store and district sales quotas as a group & some individual goals as well, increased store sales with product knowledge and personalized demonstrations when required. Culinary instructor for weekly classes, organizing and participating in weekly conference calls and laying out all demonstrations each week

2002-2008 Eastern Winds Oasis Charleston, SC - Events Producer/Marketing Director

- Traveled nationwide to bring internationally ranked instructors to Charleston for instructional seminars

- Produced and designed over two dozen seasonal seminars for attendants from across the country & internationally, netting an average of $30,000+ for each event & scouted new product lines that expanded company‘s retail department by over 60%

- Handled all customer relations for each event, advertising and marketing, created print ads for national magazines and performed radio/television interviews. Partnered with a local branch of a national masonic children's charity for multiple fund-raising events

2005-2007 Trident Academy Mt Pleasant, SC - Long-term Substitute & Assistant to OutReach Director

- Instructed children K-12 with various learning disabilities and ran the front office for the school when needed

- Reorganized the OutReach Education Department, ran the OutReach office, responsible for scheduling, all calls, and was the direct contact for each client

2004-2005 Empire Engineering Charleston, SC - Office Manager - Ran payroll, A/R, and A/P with Quickbooks, as well as headed the front office - Set all appointments, answered phones, designed logos for the new surveying department that was established - Researched and set company insurance policies, vehicle purchases and maintenance, cell phone accounts, all office expenses and arranged any business trips that were needed for the office staff

2003-2004 Duncan-Parnell Charleston, SC - Front Desk Customer Service

- Handled all customers upon arrival, took in all orders, pulled completed orders for customers

- Head of all monthly A/R callings for leased equipment billing, invoicing and filing, as well as any needed inventory counts and orders with vendors and the corporate office

- Learned to run blueprints, large scale formats, copy and binding procedures, and laminating/mounting services

2001-2003 Starbucks Mt Pleasant, SC Shift - Supervisor

- Responsible for cash control, store stock, and staff training in various stores

- Scheduled staff and organized exciting marketing tactics to expand consumers’ product knowledge

- Opened and trained staff for two new stores in the Mt Pleasant area

1998-2001 Splash, Inc. Isle of Palms, SC - Store Manager

- Opened store, responsible for hiring staff, scheduling, and payroll

- Brought in new product lines and worked firsthand with product representatives to personally order all merchandise in the store

- Created numerous sale events that were locally advertised to expand consumer awareness in the Charleston area, hosting multiple open house and private events for customers

EDUCATION

2004-2005 Trident Technical College North Charleston, SC

Certification in Graphic Arts

1999-2002 College of Charleston Charleston, SC

Business Management

1995-1999 Wando High School Mt Pleasant, SC

General Diploma

ADDITIONAL KNOWLEDGE AND GENERAL INTERESTS

- Extensive experience with Quicken, Quickbooks, Excel, Microsoft Office, Photoshop, FRS, KRONOS, Therapy Notes, Accurint, E-Verify & I3, as well as ERO.

- Years of teaching private culinary instruction, private tutoring, and charitable work with the South Carolina Children with Language Disabilities Association, Relay for Life, St Jude Children‘s Hospital, Red Cross, and MUSC Children’s Hospital. GSACPC Girl Scouts troop leader & Service Unit Head, Team Manager for Arizona Kachinas development hockey teams.

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