Customer Service Call Center

Carla D. Booker

***** **** **, ******** ******* MI 48313 – 313-***-**** **********@*****.***

Objective

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Experience

Proctor Loan Protector

INS Call Center Associate, Troy, MI

11/2024 – Present

Administer and resolve customer inquiries, Respond to all incoming telephone queries received from customers in a professional manner providing first call resolution, Problem solving and problem resolutions skills, Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers

TEKsystems

Call Center Associate, Troy, MI

07/2024 – 11/2024

Answer incoming telephone queries received from customers in timely and professional manner, provide first call resolution, Problem solving and problem resolutions skills, Handle questions and complaints, provide customer service to meet the needs of the insured, agent and all other internal and external customers

City of Detroit

Telecommunications Operator, Detroit, MI

01/2023 – 10/2023

Taking police reports over the phone for the City of Detroit, accessing and inputting into LEIN database, providing information for different departments etc.

Customer Service Specialist

Harland-Clarke, Livonia, MI

4/2022 –07/2022

Helping with Financial Institutions conversions, member services and online banking needs

Car Porter

ATR, Sterling Heights, MI

12/2021 –04/2022

Transporting brand new vehicles locally on and off site from the Sterling Heights Assembly Plant

Collections Rep II

DTE Energy, Detroit. MI

05/2017 – 07/2021

Providing First call resolution in a fast-paced environment, participating in billing-based pilots, assisting customers with payment plans, stopping, starting, transferring services and billing inquires

Customer Service Rep

Associated Community Services, Southfield, MI

10/2010 –07/2012

Professional fundraising for non-profit organizations such as the Breast Cancer Association

Booker Elite Services

Customer Service Rep, Eastpointe, MI

09/2008 – 09/2010

Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues

Education

Endorsed Diploma

Cass Technical High, Detroit, MI

June 2000

Computer Programming Curriculum

Contact this candidate